Customer Service

Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them....

This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy....

No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

In the decade since renowned business strategist Fred Wiersema first began research for his #1 best seller, The Discipline of Market Leaders, profound changes have transformed...

Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today....

The Challenger Sale team are back, and this time they reveal something even more game changing: the highest-performing sales teams don't focus on friendly, attentive customers....

Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world....

 Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

If you want your customers to keep buying, you need to rethink and retool the way you're selling. You need to go "hybrid". The Hybrid Sales Channel shows you how to integrate, invigorate, and maximize the direct and indirect sales channels you already have.... 

A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty....

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants....

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon....

With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it....