Customer Service

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

Physical retail isn’t dead - but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the COVID-19 downturn and thrive in the years to come....

This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

If you wish to build a united, powerful online community, Build Your Community is your definitive guide....

Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today....

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.

Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....

Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out—creating unforgettable experiences and forging deeper client connections that drive lasting success.

Unlock the future of entrepreneurship with Me, My Customer, and AI. This game-changing guide from startup veterans Henrik Werdelin and Nicholas Thorne shows you how to harness AI in order to break barriers, accelerate growth, and build a business that truly matters.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

The best financial advisors are well equipped to succeed regardless of market conditions....

In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience....

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future....

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....

What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what OpenAI CEO Sam Altman told authors Adam Brotman and Andy Sack when he met them.

Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.

Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out—creating unforgettable experiences and forging deeper client connections that drive lasting success.

Imagine walking into any room and instantly picking up on the true feelings, intentions, and motivations of the people around you. If you’ve ever struggled to read social cues, decode mixed messages, or sense when someone’s being dishonest, you're not alone. But what if you could understand people deeply, connect effortlessly, and navigate any situation with clarity and confidence? This audiobook is your practical, step-by-step guide to mastering the hidden language of human behavior—so you can stop second-guessing and start reading people like a book.

Do you have a manuscript ready but feel overwhelmed by the publishing process? Dream of becoming a published author but don't know where to start? Your journey begins here. This comprehensive guide is your navigator through the world of self-publishing. Whether you're tech-savvy or not, we've broken down every phase into clear, actionable steps.

Any business can be unrivaled! In today’s crowded marketplace, pouring money into marketing or simply having a better product won’t make your business stand apart. Real growth doesn’t come from incremental improvements or playing catch-up with competitors. It comes from being the only choice your customers want. Business growth expert and brand strategist Michelle Heath offers a radical shift in perspective to escape traditional competitive thinking and break free from the race to the middle.

Tu crois que ton job en service à la clientèle, c’est juste sourire, passer des commandes et répondre à des questions bizarres?