Customer Service

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.

No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This audiobook teaches listeners how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line....

In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...

Unlock the future of entrepreneurship with Me, My Customer, and AI. This game-changing guide from startup veterans Henrik Werdelin and Nicholas Thorne shows you how to harness AI in order to break barriers, accelerate growth, and build a business that truly matters.

This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing....

Brand advocates are your most loyal, passionate, and engaged customers, and your best marketers. They don't just buy your products - they sell your products for you. Brand Advocates teaches you how to turn your enthusiastic customers into a powerful and sustainable marketing force....

A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what OpenAI CEO Sam Altman told authors Adam Brotman and Andy Sack when he met them.

This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

Feel like AI is leaving you behind? The ChatGPT Bible is here to help. This comprehensive four-book collection shows how to leverage ChatGPT for productivity, income, and personal growth.

Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....