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Deploy Empathy
- A Practical Guide to Interviewing Customers
- Narrated by: Michele Hansen
- Length: 7 hrs and 9 mins
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Publisher's Summary
Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes.
Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.
By the end of this book, you’ll be able to interview customers and potential customers with confidence.
What listeners say about Deploy Empathy
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- Jason
- 14-08-2022
Good book, bad narrator.
I know that it's read by the author. But she really should have got a producer to help her record the read. Her Reading randomly bounces between quiet and loud, slow and fast. So fast, like she's reading it trying to get through it as fast as possible and all in a single take. So fast that it's distracting and hard to absorb the content. Also, this book is great, but I regret buying the audio version, I should have got the paperback.
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