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Publisher's Summary

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . .

If it were 1995, it would be "Why Amazon Is Going to Take Over the Retailing World" . . .

The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline. The Internet, where the Thank You Economy was born, has given consumers back their voice, and the tremendous power of their opinions via social media means that companies and brands have to compete on a whole different level than they used to.

Gone are the days when a blizzard of marketing dollars could be used to overwhelm the airwaves, shut out the competition, and grab customer awareness. Now customers' demands for authenticity, originality, creativity, honesty, and good intent have made it necessary for companies and brands to revert to a level of customer service rarely seen since our great-grandparents' day, when business owners often knew their customers personally, and gave them individual attention.

Here renowned entrepreneur Gary Vaynerchuk reveals how companies big and small can scale that kind of personal, one-on-one attention to their entire customer base, no matter how large, using the same social media platforms that carry consumer word of mouth.

©2011 Gary Vaynerchuk (P)2011 HarperCollins Publishers

What listeners say about The Thank You Economy

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Inspiring and motivating

Ready to take my business to the next level. Through all these wise, inspiring and powerful words...ready to crush it!

2 people found this helpful

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i wish i wrote it

the best book on the topic i have ever read. i live it's principles daily and despite what Gary said at the end in 2015 this book is NOT out of date and frankly the business world hasnt even scratched the surface of the potential here

2 people found this helpful

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Gary Veeeeeeee is a STAR

Amazing marketing intelligence. even though the book is a bit old its still relative to helping you change your business and plan for the next wave of Social media and internet change. Evolve or die. Thank you Gary Vee

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great

this is very helpful and I would definitely recommend it for anyone else looking to understand social media and how we should communicate on particular platforms

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Gary V delivers in style!

Loved it. Great real world stories and an old skool look at life in the digital era.

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  • Dee
  • 26-10-2020

Still Relevant in 2020

Sometimes you found hidden gems in retro stuff. Always good vibe, Gary! Wish you launch Jab, Jab, Jab, and right hook on Audible!!!

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Great for development

This book is great learning for a non-business person like me but will be especially good for someone who is in business. This should be where people head in the future

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Core marketing principles

The concept of the Thank You economy is the type foundation that would allow you to build any category of business, in any financial climate. Regardless of the social media app flavor of the day, or the tech breakthrough of the year, these principles will continue to work tens of decades from now. Thank you Gary Vaynerchuk for your insights into customer experience and satisfaction. Happy buyer!

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Thank you Gary!!

Absolutely love this this book! Highly recommend for business AND eveey day. GARY ROCKS! THANK YOU!

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one of my fav biz books

very fun to listen to, Gary has a great take on the role of online I reactions in any modern business

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  • Scott T. Hards
  • 28-02-2012

Gary is fun, but the book is a bit shallow

The Thank You Economy has some good things to say, to be sure, but it only really makes one point: "You must interact one-on-one with your customers using social media." And then Gary makes that same point over and over and over again. So if you "get it" and are already using social media, the book ends up not having much more to say; it's more like a long magazine article than a book. The whole second half is essentially just a serious of anecdotes about specific companies and their use of social media, which Gary then critiques superficially.

Unfortunately, once you "get it" and decide that you must use social media as he recommends, he doesn't offer much in the way of concrete advice for specific programs. He does offer a few dos and don'ts for Twitter and the like, but this sort of stuff is already all over the web.

Gary reads his own work with a folksy schtick that is admittedly fun, and he updates his own work by ad libbing new information for things that have changed since the print edition came out. Some listeners may find him cloying however, so listen to the sample, first.

Best recommended for those who have yet to see the light on social media. If you're already a convert, there's not that much here.

46 people found this helpful

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  • World Peace
  • 04-08-2011

This one is just "okay"...

With all due respect to Gary Vaynerchuk, who I think is a visionary and about 24-48 months ahead of the business world as far as innovation goes... this book needs more meat. Yes, there are business examples, yes, there are some interesting and funny stories... but it just didn't recapture the magic of "Crush It" which is certainly the type of book Gary CAN do, and which I rate 5.5 stars on a 5 star scale. I hope during the time he is writing his next book refocuses his attention on the few projects he wants to do well (to include his next book), because the result of spreading himself too thin could definitely be seen and felt while I was listening to this book. Sorry, but I gotta give this book a paz.

22 people found this helpful

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    4 out of 5 stars
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  • Ian
  • 21-07-2011

Baby Boomers Need to Read This Book

My business partner and I are Baby Boomers and when questioned about whether to get involved in Social Media other than a website, we both thought that it would be too much trouble and it would take too much time to keep up with it. Frankly, we thought this was for kids and of no direct value for business. Then Audibles put "The Thank You Economy" in its listing and I decided to listen to it.

Am I ever glad that I did. Gary Vaynerchuck delivers it enthusiatically and, as a bonus, updates you on content that has changed since the written book was published. I now get it and have begun using Social Media as normal tools for personal and business contacts.

I recommend this book highly to anyone but especially to Baby Boomers who often have difficulty grappling with changes in communication that they might think are just for kids. As I stated recently in my Twitter account, "If social media is outside your business comfort zone, get over it before your competitor does" and "Think social media is a fad, not applicable for business? Ask kids where they consult for purchases". Well done, Gary

8 people found this helpful

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  • AzMike
  • 03-02-2012

"People Don't Care How Much You Know Until They.."

know how much you care. Gary V. knows a ton and he shares it with everyone. Gary is a student of his own program, his success could be your success.
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If you are wondering why 'social media' and the internet and customer service is so important... do yourself a favor and get this Audible book. Gary educates and entertains, he will get you up to speed in an easy to understand fashion.

7 people found this helpful

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    4 out of 5 stars
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  • Bort
  • 14-08-2011

Excellent insight, slow ending

The majority of the book had me hooked & provided wonderful insight. I recommend it especially to those who don't use social media and, well, probably don't even think about it. The author is the narrator, reading his own work passionately, which adds to any audiobook. The book could have been more consise, ommitting some of the many examples- where even the author's voice lost some of it's enthusiasm.

3 people found this helpful

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    5 out of 5 stars
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  • Holly
  • 31-07-2011

Business has changed & it's more than social media

I am the owner of an interactive agency, so I get that social media is a fundamental shift taking place in our society, and I'm really tired of reading about books that try to get other businesses to "get it." That's not what Thank You Economy is about. This book is about the underlying change in consumer behavior that makes social media critical for a business, which is people are doing business with companies that they like and love.

Gary Vee does an outstanding job of explaining how and why this shift is occurring, and gives a whole slew of examples of exactly what to do with the section on case studies.

The narration is great also. Gary goes off script like, every 3 minutes, so you feel like you're getting bonus material and information that's literally right up to the minute. I've seen him speak in person, and this is as close as you can get to that experience. (He'll also respond to you on Twitter, he's @garyvee.)

I give every new client we land at my agency this book when they come on board. I think Gary Vaynerchuk hit the nail on the head with this one.

9 people found this helpful

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  • maria aguirre
  • 23-07-2011

"social media"

I listened to this book to advise my boss on why our social media is not working. I am glad I listened and definitely gained knowledge. I think this is a great book for the small business owner to read/listen and rethink the approach taken to Facebook and Twitter and others.

5 people found this helpful

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    5 out of 5 stars
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  • Timo
  • 07-07-2011

Love this book. Thank you Gary.

I am the CTO of a small startup company in Denmark, and I love this book. Gary is that kind of guy that can inspire me.
The internet has brought people closer together. People are communicating, and they do so faster and wider than before. And with smartphones they do it instantly.
Get in to the social media. It is here to stay, and it works. This book gives great inspiration on how it is done correctly. It has given me great ideas to improve our product and brand.
And thank you Gary for doing the audio yourself. I can just hear how much in to this stuff you are, and how much this is in your heart and soul. It makes it so much more powerful to listen to.

5 people found this helpful

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    5 out of 5 stars
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  • Dominic
  • 14-08-2011

READ IT!!

As much as I would not like my competitors to read this book I know a must read for EVERYONE except for those who work in the bar and nightclub industry ;)

4 people found this helpful

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  • Justin
  • 02-02-2017

Thank you!

Love Gary and his insight!! although i hope not ALL the processes/strategies in this book are ruined!

1 person found this helpful

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  • Richard Mawer
  • 11-03-2016

As relevant in 2016 as when it was written

Just finished this and as a massive fan of #garyvee I thoroughly enjoyed it - my main concern was how relevant something written on 2011 would be - but it is still super relevant as so many companies have still failed to view and adopt digital media in the correct way - even in 2016 - get this - listen to it and change how you do business forever - implementation is everything

2 people found this helpful

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  • Brian
  • 31-08-2011

Grasping the not so-obvious

I loved this book. Most social media books give a hum-drum of social media history and tell you much of the same things that everyone else tells you. There's some differentiation, but after reading Gary's book, I think they really miss the point.

Gary Vaynerchuk seems to have a real grasp on the real trend of what's happening in the social media revolution. The best advice I've ever received is regarding change is to ignore the technology and understand the fundamental human need that's being met. Gary does this. Social media is a way for us to engage and not just find another media to spam people with our messaging and advertising, and that's the heart of the message of this book - as I understand it.

People aren't stupid, and they don't care what you say about yourself; they want proof that what's on the label is real. No amount of hype will do this. Engagement and content will. True service, not lip service. Social media gives us the platform to value people as people, to let people see what we're really all about, and to spread the word about it.

But Gary goes further and gives you strong examples of how to combine social media with other means to create strategies that have true impact on those you're trying to reach and on what you want to accomplish. While the book doesn't have the step-by-step methodology that some want; if it did, we'd lose the essence of substance and transparency that is the heart of what social media is all about.

5 people found this helpful

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  • Anonymous User
  • 07-07-2020

Gary is such a natural and real guy

Authentic, natural and helpful. Thank you Ga ry! I have learned a learned a lot about the book

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  • S. G. Beedie
  • 21-05-2020

Thank You

literally as powerful today as when Gary vee first released this. Amazing and so much relevance during these times

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  • Iram.K
  • 15-04-2020

Great Book

I love how pumped Gary. Vaynerchuk is narrating this. Makes it fun and easy to listen to!

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  • Amazon Customer
  • 09-01-2020

Insightful and unique!

By far the best author when it comes to audio books. Love how Gary goes off script to go deep into a topic & example. There is so much of value in this even if some of the concepts have changed. There is still value !

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  • Anonymous User
  • 11-07-2019

Still very relevant

although the book is soon to be 10 years not much have changed in the real world. social media is just getting more and more important. The only think that need an update is to replace Tumblr with Instagram / Pinterest.

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  • Szymon
  • 08-05-2019

moved

As i continue reeding these books again and again i start driving my startup in the right direction and exploring for more future possibilities. thank you gary ve, i recommend this book to anyone who doesnt know why is his business failing yet they are doing "all" they should be!

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  • Earl
  • 05-02-2019

Gary is the man

The dude knows his shit. can't wait to crush it in the real world. social media is the future.

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  • Masaeb
  • 23-01-2019

So much passion and sense

Gary is so passionate about his work and it all makes beautiful sense! Looking forward to putting this into practise

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