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Publisher's Summary

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people. 

You'll learn how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in - the linchpin of all persuasion, negotiation, and sales. 

Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. With this groundbreaking audiobook, listeners will be able to master the fine but critical art of effective communication.

©2015 Mark Goulston (P)2020 HarperCollins Leadership

What listeners say about Just Listen

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A must read!!

Thank you for a terrific book Mark; well balanced betweek informative, challenging and practical! This material should be compulsory syllabus for all Grads!

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  • Michael
  • 14-06-2020

10X Your Life and Business. MUST READ!!!

I have taken many courses, had many coaches and gone to many seminars. As an experienced and successful person in sales, I was blown away at how much I still learned in this book. BRILLIANT!

I was able to implement some of your exercises and methodologies inside of this book immediately and life has been so seamless ever since. Not to mention I’ve doubled revenue by doing the same amount of work. You break things down that have been so complicated in the past and I now approach with such ease.

Thank you so much Dr. Goulston, this book is a life changer around the house for my family and as I’ve mentioned I also doubled my business sales in the last week alone by incorporating your simplistic strategies. The ironic thing is, it is so much easier and more authentic to do too. It’s really a WIN-WIN! Thank you, thank you, thank you!

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  • Sonia
  • 21-05-2021

Just okay

I keep re listening, looking for the gold and I can't find it, disappointed.

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  • DAP
  • 25-04-2021

DEMONIZE PEOPLE WITH BORDERLINE PERSONALITY DISORDER

I was liking the book okay I found it hard to consistently listen to and I ended up putting it down for a couple of months. I come back to start it again and in the chapter about needy people he starts to warn the readers about people with borderline personality disorder. Saying to avoid them at all costs, if you’re in a relationship with one escape, then goes on to clam that these people with BPD are likely to become stalkers! What an outrageous claim. I would not suggest this book. Do not waisted your money on this. He honestly just toots his own horn thinking he is just brilliant.

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  • William Hopkins
  • 16-07-2020

a good read. narrator sounds alot like the author

really liked it. aligned with a lit of thinking I've seen in his speaking on a relationship show I watched him years ago with zo William's. interesting hearing his relationship to the OJ trial. Good stuff for anyone but especially managers and people in leadership. very relatable.

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  • Hayk
  • 08-06-2020

Get this book now!

Love this book and I’ve read over 50 business books last year :-)

Mark gives a lot of super practical tips on how to listen better and explains the “why” behind it as well.

My only regret is that I didn’t listen to it earlier :-)2

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  • Bob
  • 20-07-2021

Much needed

This was very helpful as I am striving to better my communication skills. I was particularly struck by the concept of mirror neurons, the desire to feel felt, and deescalating from the reptilian brain hijack. I plan on listening to the audiobook again. It was well worth the time.

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  • Drew Hinkle
  • 29-03-2021

outstanding

this book is a superb tool kit for your personal and professional life. it should be a required read for every person entering adulthood.

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  • Christine Howland
  • 19-03-2021

insightful

This book contains so many tools to be a better listener, communicator, and person. If you are looking to get ahead professionally, encourage your family to be closer, than this is the book for you. This is a book to be saved and listen/read over and over.

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  • UtahRye
  • 08-03-2021

Just listen to positively improve relationships!

I learned a lot of helpful things to lovingly work with a difficult child. There are many chapters that discuss sales & business techniques, but I still gleaned knowledge from those in working within relationships in general! We can all do better in our listening! Dr. Goulston has an incredible gift!

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  • Vanessa
  • 31-01-2021

Want to have better relationships? Please read!

What a great book! I'm a teacher, a husband, a dad of two girls and a bi-vocational minister of the gospel (my real job is working for the church). This is such a useful and great book that anyone could learn something new and helpful for them to connect with another person. In this day and age when everyone is getting more and more sucked into screens what people really need is to know to connect with another person not in a transactional way, but in a personal way, and Dr. Goulston's book can help you do just that. Isn't that important enough to spend some time learning? If you interact with people in any way, then this will be a great book for you, possibly life changing. Thank you Dr. Goulston for making this book!

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  • Matthew Dashper-Hughes
  • 23-01-2021

Life changing

I listen to, and read, a lot of non fiction, much of which tends to be in the areas of business, sales, and psychology.

So... When I I say that Mark Goulston has written the most indispensable book I have ever read, I do not say so lightly.

This is the book I wish I had read at the start of my career. And again at several points during my career. It is also a book I am very grateful to have finally read now, and I have recommended it to dozens of people.

Essential listening / reading.

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  • SteveN
  • 11-06-2021

A great Listen

I have read a fair few books on listening now and this book by Mark Goulston offers an excellent set of tools to assist in becoming a more proficient listener.

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  • Eoin
  • 22-10-2020

very interesting

very informative, with practical examples and well narrated. a pen and notepad can be handy given the medium to make notes.

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