Showing titles in Customer Service
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Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
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Overall93
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Performance89
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Story89
Brought to you by Penguin. Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its...
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I couldn’t stop listening!
- By Anonymous on 05-05-2026
Preview -
Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Release date: 08-02-2024
- Language: English
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$20.23 or free with 30-day trial
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Wonderlicious
- Bringing Wonder Back to Life, Leadership, and Service
- By: Peter Merrett
- Narrated by: Peter Merrett
- Length: 11 hrs and 26 mins
- Unabridged
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Overall1
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Performance1
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Story1
For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world’s most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
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A truly wonderful book
- By Anonymous on 15-05-2026
Preview -
Wonderlicious
- Bringing Wonder Back to Life, Leadership, and Service
- Narrated by: Peter Merrett
- Length: 11 hrs and 26 mins
- Release date: 27-04-2026
- Language: English
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$34.76 or free with 30-day trial
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Unabridged
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Overall24
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Performance23
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Story23
The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing...
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Start with the customer
- By Frank on 08-04-2024
Preview -
New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Release date: 25-08-2020
- Language: English
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$27.88 or free with 30-day trial
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- By: Mark Goulston
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
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Overall31
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Performance27
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Story27
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...
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Permanent positivity
- By Kendel Inverarity on 24-05-2022
Preview -
Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Release date: 21-04-2020
- Language: English
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$27.88 or free with 30-day trial
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Winning with People
- Discover the People Principles that Work for You Every Time
- By: John C. Maxwell
- Narrated by: Henry O. Arnold
- Length: 7 hrs and 4 mins
- Unabridged
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Overall4
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Performance3
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Story3
The most important characteristic that is needed to be successful in any leadership position – whether it’s in business, church, or your community - is the ability to work with people. Relationships are at the heart of every positive human experience. John C.Maxwell, a master communicator...
Preview -
Winning with People
- Discover the People Principles that Work for You Every Time
- Narrated by: Henry O. Arnold
- Length: 7 hrs and 4 mins
- Release date: 12-05-2020
- Language: English
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$23.99 or free with 30-day trial
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill, Ken Blanchard - introduction
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
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Overall38
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Performance29
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Story29
In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...
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⭐️ ⭐️ ⭐️ ⭐️ ⭐️
- By Anonymous on 21-01-2023
Preview -
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
- Release date: 05-03-2019
- Language: English
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$23.99 or free with 30-day trial
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The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- By: Matthew Dixon, Brent Adamson, Pat Spenner, and others
- Narrated by: Steve Kramer
- Length: 8 hrs and 40 mins
- Unabridged
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Overall12
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Performance9
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Story9
From the authors of the internationally-bestselling business classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' Daniel H. Pink, author of To Sell is Human and Drive...
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Not as good as The Challenger Sale
- By Anonymous on 09-09-2020
Preview -
The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- Narrated by: Steve Kramer
- Length: 8 hrs and 40 mins
- Release date: 20-10-2016
- Language: English
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$14.45 or free with 30-day trial
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The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- By: Matthew Pollard
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Unabridged
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Overall56
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Performance49
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Story49
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comfortable with traditional tactics like aggressively pushing a product or talking over a customer's objections. That's the beauty of The Introvert's Edge: it doesn't focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y.
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Feels like an Extrovert is praying on Introverts
- By Reviewer on 04-09-2019
Preview -
The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Release date: 04-01-2018
- Language: English
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$19.22 or free with 30-day trial
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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Overall14
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Performance12
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Story12
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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Excellent
- By Louis on 27-11-2023
Preview -
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Release date: 16-12-2014
- Language: English
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$25.00 or free with 30-day trial
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Overall3
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Performance3
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Story3
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
Preview -
The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Release date: 06-12-2021
- Language: English
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$19.99 or free with 30-day trial
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- By: Robbie Kellman Baxter
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Unabridged
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Overall27
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Performance23
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Story23
If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
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excellent and detailed
- By Ashley Jessen on 03-08-2016
Preview -
The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Release date: 19-04-2016
- Language: English
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$25.00 or free with 30-day trial
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Fish!
- A Remarkable Way to Boost Morale and Improve Results
- By: Stephen C. Lundin PhD PhD, John Christensen, Harry Paul, and others
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Unabridged
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Overall0
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Performance0
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Story0
Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee...
Preview -
Fish!
- A Remarkable Way to Boost Morale and Improve Results
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Release date: 13-05-2014
- Language: English
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$13.42 or free with 30-day trial
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
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Overall73
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Performance66
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Story66
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100...
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terrible narrator
- By John Nassif on 17-02-2020
Preview -
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Release date: 03-04-2018
- Language: English
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$21.73 or free with 30-day trial
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The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- By: Matthew Pollard, Derek Lewis, Jeb Blount - introduction
- Narrated by: Jamie Jackson, Matthew Pollard
- Length: 7 hrs and 29 mins
- Unabridged
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Overall23
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Performance21
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Story21
One of the biggest myths that plagues the business world today is that our ability to network depends on having the “gift-of-gab.” You don’t have to be outgoing to be successful at networking. You don’t have to become a relentless self-promoter. In fact, you don’t have to act like an...
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fascinating and practical
- By Rev Ben Boland, aged care chaplain, author and lecturer on 13-08-2025
Preview -
The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- Narrated by: Jamie Jackson, Matthew Pollard
- Length: 7 hrs and 29 mins
- Release date: 19-01-2021
- Language: English
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$6.48 or free with 30-day trial
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How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
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Overall15
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Performance12
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Story11
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
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Top BD Advice
- By Bradley on 29-10-2021
Preview -
How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Release date: 28-05-2019
- Language: English
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$23.64 or free with 30-day trial
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De Customer Journey in Kaart
- Visualiseer de klantreis met hulp van social media
- By: Bart van der Kooi
- Narrated by: Stijn Westenend
- Length: 2 hrs and 14 mins
- Unabridged
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Overall0
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Performance0
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Story0
De klantenreis beschrijft het proces van behoefte tot gebruik en biedt inzichten over hoe je klanten kunt binden, met een belangrijke rol voor social media.
Preview -
De Customer Journey in Kaart
- Visualiseer de klantreis met hulp van social media
- Narrated by: Stijn Westenend
- Length: 2 hrs and 14 mins
- Release date: 13-05-2026
- Language: Dutch
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$12.66 or free with 30-day trial
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De Feel Good Factor (Dutch Edition)
- Verhoog je winst door een emotionele band met je klant
- By: Esther Sluijs
- Narrated by: Miranda Jansen
- Length: 5 hrs and 23 mins
- Unabridged
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Overall0
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Performance0
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Story0
Feel good is dé KPI die aangeeft hoe succesvol bedrijven echt zijn; emotionele connectie verhoogt winst, innovatie en tevredenheid bij klanten en medewerkers.
Preview -
De Feel Good Factor (Dutch Edition)
- Verhoog je winst door een emotionele band met je klant
- Narrated by: Miranda Jansen
- Length: 5 hrs and 23 mins
- Release date: 13-05-2026
- Language: Dutch
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$14.61 or free with 30-day trial
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- By: Matthew Dixon, Ted McKenna
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Unabridged
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Overall3
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Performance2
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Story2
From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched...
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Great content
- By Bryce on 12-08-2024
Preview -
The JOLT Effect
- How High Performers Overcome Customer Indecision
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Release date: 20-09-2022
- Language: English
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$19.01 or free with 30-day trial
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The Challenger Sale
- How To Take Control of the Customer Conversation
- By: Matthew Dixon, Brent Adamson
- Narrated by: Matthew Dixon, Brent Adamson
- Length: 5 hrs and 43 mins
- Unabridged
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Overall28
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Performance22
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Story22
Brought to you by Penguin. THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLD Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them! What's the secret to sales success? If you're like most business leaders...
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Dragged out
- By Anonymous on 04-12-2024
Preview -
The Challenger Sale
- How To Take Control of the Customer Conversation
- Narrated by: Matthew Dixon, Brent Adamson
- Length: 5 hrs and 43 mins
- Release date: 10-02-2022
- Language: English
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$18.79 or free with 30-day trial
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
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Overall20
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Performance19
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Story18
Rainmakers make the big bucks. For their companies and for themselves. Here's how. The rainmaker is the person who brings big clients, big money, and big deals into an organization. How do they make the rain fall? Waiting for luck won't do, a very particular human being must get involved...
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Regretful purchase - only got 20% through..
- By James Davies on 30-04-2021
Preview -
How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 01-03-2003
- Language: English
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$13.63 or free with 30-day trial
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