Get Your Free Audiobook

Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise
Narrated by: Michael Wagner
Length: 5 hrs
5 out of 5 stars (22 ratings)

Non-member price: $19.30

After 30 days, Audible is $16.45/mo. Cancel anytime.

Publisher's Summary

"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last

"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A) 

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.

It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.

Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career. 

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite. 

Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now. 

If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise. 

Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.

©2018 Horst Schulze and Dean Merrill (P)2018 Zondervan

More from the same

What members say

Average Customer Ratings

Overall

  • 5 out of 5 stars
  • 5 Stars
    21
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Performance

  • 5 out of 5 stars
  • 5 Stars
    13
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Story

  • 5 out of 5 stars
  • 5 Stars
    14
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Loved it

Loved the story and examples throughout the book. It bought the book to life. looking forward to trying some of the suggestions.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Business

Unless your customers are already robots, you must read this book. Treating everyone with dignity, outstanding.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Kim R.
  • Kim R.
  • 25-09-2019

Challenging and Inspiring

I’ve been a fan of Mr Schulze’s work since 2006 when I had the honor of hearing him speak. I feverishly took notes for nearly the entire hour until I didn’t think I could put anything more into action.

In a similar way Excellence Wins is full of practical, tactical and inspirational wisdom that has challenged me to think differently. Differently about my customers, those I lead, my family and even my faith.

Mr Schultz’s is more than a theorist, he is a practitioner. His vision is lived out by the Ladies and Gentlemen who have served me.

Thank you for sharing these life changing principles in Excellence Wins.

2 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Lane Fox
  • Lane Fox
  • 18-12-2019

Excellent and Outstanding Book.

This was a fantastic book that started great and got better with each passing chapter. Loved the Epilogue.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for shams bonakdar
  • shams bonakdar
  • 09-12-2019

If you want to be excellent then read

Fantastic advice and wisdom. loved it so much im listening again and will get the book so i can take notes. excellent job and a great person.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for katie
  • katie
  • 01-12-2019

very practical

one PhD the best business books on customer service I've ever listened too. Having my entire executive team listen too it!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Sash
  • Sash
  • 13-11-2019

One of the best I’ve read

There aren’t many business books that can bring tears to my eyes. Horst combines both excellent business principals with his personal success and failure stories that makes this a rich, relatable and meaningful read/listen.

Highly recommend it for anyone either wanting to learn about business or just looking to learn from the best

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for matthew douvres
  • matthew douvres
  • 31-10-2019

exceptional

loved the narrator. could not wait to finish it. exceptional performance. lots of ideas and a great redresher.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Viriditas
  • Viriditas
  • 08-03-2019

Visionary guidance to excellence

I need to listen a second time, and take notes. Very inspiring to anyone, but as a small business owner, I can pull actionable steps to apply to my own business systems.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for John M.
  • John M.
  • 17-02-2020

Inspiring

Mr, Schulze’s book is a must for anyone who deals with customer service in any way, not just hotels/hospitality!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for CHRISTOPHER MUNDWILLER
  • CHRISTOPHER MUNDWILLER
  • 22-01-2020

Simply Excellent

I thoroughly enjoyed Horst's book. These timeless principles resonated with me at just the right time as I prepare for my 2020 goals and aspirations.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Brian S
  • Brian S
  • 18-01-2020

Love In Action

This book was awesome from the 1st page. I could honestly feel love at the core of each of his principles. The Epilogue confirms everything I thought of H. Schulze

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Mrspiky
  • Mrspiky
  • 07-06-2019

Great man, great ideals

Having worked in hospitality all my life I really enjoyed the book and the struggle for excellence. It should be a mandatory reading for all managers in the hospitality industry

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for John Bentley
  • John Bentley
  • 15-03-2019

amazing

simple everyday tactics we often forget about.

great narrative. I have already written my daily start.