Showing titles in Business Communication

A fully revised and expanded edition of the runaway bestseller, Surrounded by Idiots—now with more: Content Examples Snark! Master the four basic behavior types and change the way you communicate! Do you ever think you’re the only one making any sense? Or tried to reason with your...

Have you ever wondered why some people are super-achievers and seem to go from success to success while others never seem to get out of the starting blocks? In my 40 years of coaching high-achieving entrepreneurs, I’ve noticed that they all go through a process to help them break through to the next level of success. I call this process "The 4 C’s Formula". The 4 C’s Formula is a universal process that can be used by anyone who wants to achieve greater success in any part of their life.

Women the world over struggle to find a comfortable way to communicate with authority yet still be liked by a crowd. We grapple with being ambitious without seeming strident, giving direction without being too assertive, and holding our ground without upsetting the peace. We strategise before...

During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach, Bates is renowned for her uncanny ability to transform even the shyest oratorical mouse into a public-speaking lion.  

The art of speaking can be systematically learned, and if you have the desire, discipline, and determination - not to mention one of the world's greatest presenters as your teacher - you too can become a persuasive and powerful speaker. Tracy reveals time-tested tricks of the trade you can use to present powerfully and speak persuasively, whether in an informal meeting or in front of a large group of people.

Skill with people is the one essential ingredient for success and happiness at home and in business. The Art of Dealing with People gives you the skills to take your people skills to a level that you never thought possible! Skill in human relations is similar to skill in any other field, in that success depends on understanding and mastering certain basic general principles. You must not only know what to do, but why you're doing it.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. 

THE FULLY REVISED AND UPDATED INTERNATIONAL BESTSELLER What if charisma could be taught? Most people believe the myth that charisma is an inborn quality – you either have it, or you don’t. In reality, charisma is a skill. One that can be learned, developed and perfected. Drawing on...

How to Listen, Hear, and Validate is all about our top communication struggle - our tendency to react instead of respond, and forget that our goal is to build bridges rather than walls. You’ll learn what you’ve been doing wrong, and why your efforts at getting closer to people - in deep or light manners - have failed. You’ll learn actionable techniques and frameworks to have the most productive conversations of your life - ones that will walk away with people praising how empathetic you are.

**You don't have to be the best. You have to be the only.**"So what makes you different from the other forty people we're seeing this week?" If that question makes your stomach drop, you're not alone. You were told to pick a lane and climb, so you bought another course, earned another...

This audiobook is narrated by an AI Voice. “When Culture Collides with Language shows you why words fail when cultures conflict, and how Ehteshamul helps you navigate those conditions with clarity and confidence. It is your quick guide to reading any room, anywhere, without losing who you are...

Through a series of cult commandments, Jody reveals how you can change how people feel about you and your brand, and why some brands effortlessly attract a devoted following while others struggle on the sidelines.

Today's successful careers are not planned out in advance. They develop when people are prepared for opportunities because they have asked themselves the right questions and have rigorously assessed their unique characteristics. This article challenges listeners to take responsibility for managing their futures, both in and out of the office.

How many business books can stand a 100-year test of time? This little volume has done just that. It's been called "The best marketing book you've never read". And while it continues to slip under the radar of many, thousands of ambitious business people regard this classic tale as one of the most important business lessons they've ever learned.

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she...

Brought to you by Penguin. TIMELESS PRINCIPLES OF EMPOWERING LEADERSHIP | OVER 1 MILLION COPIES SOLD Captain David Marquet was used to giving orders. In the high-stress environment of the USS Santa Fe, a nuclear-powered submarine, it was crucial his men did their job well. But the ship was...

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry—not just asking questions—creates breakthrough moments that AI can never replicate. In this powerful second edition, ICF global past president Marcia Reynolds shows why reflecting clients'...

What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life? In this three-hour, conversational listen, you'll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills - validation.

A compelling business story leads to growth, success, and satisfaction—learn to tell yours. Your competitors can copy your products, undercut your prices, and mimic your marketing, but they can't replicate your story. Dan Grech, former business journalist, serial entrepreneur, and founder of...