Showing results by publisher "----RM Alexander" in Customer Service
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Mastering Account Management
- 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
- By: Dan Englander
- Narrated by: Jim Smith
- Length: 2 hrs and 33 mins
- Unabridged
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Overall5
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Performance4
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Story4
You're up to 55% more likely to win business with an existing customer than with an outside prospect. Mastering Account Management is your blueprint for winning long-term business with your highest potential buyers (your customers). Instead of focusing on time-consuming lead-generation tactics, a replicable account management process will produce better and faster returns. Englander's 102-step guide will tell you how to create one for your business.
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Mastering Account Management
- 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
- Narrated by: Jim Smith
- Length: 2 hrs and 33 mins
- Release date: 24-06-2015
- Language: English
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$9.99 or free with 30-day trial
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Delivering Massive Value
- The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
- By: Matthew Jarvis
- Narrated by: Matthew Jarvis
- Length: 9 hrs and 6 mins
- Unabridged
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Overall2
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Performance1
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Story1
If all the practice consultants and marketing experts have such great ideas to share, why aren't they using them to run their own successful practices? Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine. Practicing financial advisor Matthew Jarvis uses these exact strategies to run his own wildly successful investment firm.
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Delivering Massive Value
- The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
- Narrated by: Matthew Jarvis
- Length: 9 hrs and 6 mins
- Release date: 27-09-2021
- Language: English
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$26.99 or free with 30-day trial
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
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Overall13
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Performance13
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Story13
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
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Fantastic book to kickstart customer experience!
- By Amazon Customer on 19-06-2017
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Release date: 27-12-2015
- Language: English
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$28.99 or free with 30-day trial
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - introduction
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Overall6
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Performance4
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Story4
Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for? In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes...
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Thank u Jeff
- By Ben Physick on 17-10-2021
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Release date: 01-10-2019
- Language: English
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$21.99 or free with 30-day trial
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Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- By: Jon Taffer, Karen Kelly
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Unabridged
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Overall7
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Performance7
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Story7
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
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Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Release date: 21-10-2013
- Language: English
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$28.99 or free with 30-day trial
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Overall3
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Performance3
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Story3
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Release date: 06-12-2021
- Language: English
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$19.99 or free with 30-day trial
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- By: Tom Chavez, Chris O'Hara, Vivek Vaidya
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Unabridged
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Overall4
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Performance4
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Story4
The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing. You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll hear how top companies put these data-driven strategies into action. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next.
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Release date: 19-02-2019
- Language: English
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$22.99 or free with 30-day trial
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The Charismatic Leader
- 21 Skills to Connect with People
- By: John C. Maxwell
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Unabridged
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Overall0
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Performance0
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Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...
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The Charismatic Leader
- 21 Skills to Connect with People
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Release date: 18-03-2025
- Language: English
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$16.99 or free with 30-day trial
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- By: Stephen Wunker, David Farber, Jessica Wattman
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Unabridged
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Overall5
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Performance4
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Story4
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Release date: 07-11-2016
- Language: English
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$16.99 or free with 30-day trial
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- By: Joe Vitale, Jeffrey Gitomer - foreword
- Narrated by: Steve Menasche
- Length: 9 hrs and 5 mins
- Unabridged
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Overall4
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Performance3
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Story3
There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.
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Sooooo disappointed.
- By J. M. Walker on 19-07-2020
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- Narrated by: Steve Menasche
- Length: 9 hrs and 5 mins
- Release date: 28-08-2018
- Language: English
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$19.99 or free with 30-day trial
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Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- By: Donna Weber
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Unabridged
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Overall1
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Performance1
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Story1
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
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Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Release date: 08-12-2021
- Language: English
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$22.99 or free with 30-day trial
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The Referral of a Lifetime: Never Make a Cold Call Again!
- By: Tim Templeton
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Unabridged
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Overall4
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Performance4
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Story4
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers.
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The Referral of a Lifetime: Never Make a Cold Call Again!
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Release date: 29-06-2016
- Language: English
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$16.99 or free with 30-day trial
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How to Read People and Decode Human Behavior
- Improve Communication, Detect Lies, Read Body Language, Predict Behavior, Build Charisma, Analyze Minds, Influence Others & Master Emotional Intelligence
- By: Nathan Soren
- Narrated by: David Hill
- Length: 3 hrs and 33 mins
- Unabridged
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Overall0
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Imagine walking into any room and instantly picking up on the true feelings, intentions, and motivations of the people around you. If you’ve ever struggled to read social cues, decode mixed messages, or sense when someone’s being dishonest, you're not alone. But what if you could understand people deeply, connect effortlessly, and navigate any situation with clarity and confidence? This audiobook is your practical, step-by-step guide to mastering the hidden language of human behavior—so you can stop second-guessing and start reading people like a book.
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How to Read People and Decode Human Behavior
- Improve Communication, Detect Lies, Read Body Language, Predict Behavior, Build Charisma, Analyze Minds, Influence Others & Master Emotional Intelligence
- Narrated by: David Hill
- Length: 3 hrs and 33 mins
- Release date: 06-10-2025
- Language: English
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$16.99 or free with 30-day trial
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The Shopping Revolution
- How Successful Retailers Win Customers in an Era of Endless Disruption
- By: Barbara E. Kahn
- Narrated by: Lisa Larsen
- Length: 5 hrs
- Unabridged
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Overall2
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Performance2
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Story2
We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. In The Shopping Revolution, Barbara E. Kahn, a foremost retail expert and professor at the Wharton School, examines the companies that have been most successful during this wave of change and offers fresh insights into what we can learn from their ascendance.
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The Shopping Revolution
- How Successful Retailers Win Customers in an Era of Endless Disruption
- Narrated by: Lisa Larsen
- Length: 5 hrs
- Release date: 13-11-2018
- Language: English
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$21.99 or free with 30-day trial
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Sense & Respond
- How Successful Organizations Listen to Customers and Create New Products Continuously
- By: Jeff Gothelf, Josh Seiden
- Narrated by: Graham Rowat
- Length: 6 hrs and 19 mins
- Unabridged
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Overall5
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Performance5
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Story5
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders.
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Sense & Respond
- How Successful Organizations Listen to Customers and Create New Products Continuously
- Narrated by: Graham Rowat
- Length: 6 hrs and 19 mins
- Release date: 10-12-2019
- Language: English
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$21.99 or free with 30-day trial
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Unabridged
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Overall1
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Performance1
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One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Release date: 30-04-2014
- Language: English
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$28.99 or free with 30-day trial
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Me, My Customer, and AI
- The New Rules of Entrepeneurship
- By: Henrik Werdelin, Nicholas Thorne
- Narrated by: Nicholas Thorne, Henrik Werdelin
- Length: 3 hrs and 40 mins
- Unabridged
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Overall0
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With artificial intelligence reshaping every business and industry today, who better to reimagine the rules of entrepreneurship than the very team who create groundbreaking companies, teach applied entrepreneurship at top universities, and empower founders with their Entrepreneur Residency program and Audos, the revolutionary AI cofounder for future entrepreneurs? Me, My Customer, and AI is both a roadmap and a rallying cry for the 60 percent of people in the US who have an idea for a new business.
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Me, My Customer, and AI
- The New Rules of Entrepeneurship
- Narrated by: Nicholas Thorne, Henrik Werdelin
- Length: 3 hrs and 40 mins
- Release date: 05-08-2025
- Language: English
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$16.99 or free with 30-day trial
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- By: Harry J. Friedman
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Unabridged
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Overall1
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Performance1
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No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn, practical moneymaking steps. By saving countless hours of trial-and-error experience, listeners will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Release date: 09-07-2020
- Language: English
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$19.99 or free with 30-day trial
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- By: Adele B. Lynn, Janele R. Lynn
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Unabridged
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Overall1
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Performance1
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Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Release date: 11-11-2015
- Language: English
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$21.99 or free with 30-day trial
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- By: Colleen Stanley
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Unabridged
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Overall0
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Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence. Sales...
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Release date: 21-04-2020
- Language: English
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$21.99 or free with 30-day trial
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