Showing titles in Conflict Resolution & Mediation
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Unabridged
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Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Release date: 18-03-2016
- Language: English
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Non-member price: $20.99 or 1 Credit
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HBR Guide to Dealing with Conflict
- HBR Guide Series
- By: Amy Gallo
- Narrated by: Liisa Ivary
- Length: 4 hrs and 51 mins
- Unabridged
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The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.
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HBR Guide to Dealing with Conflict
- HBR Guide Series
- Narrated by: Liisa Ivary
- Length: 4 hrs and 51 mins
- Release date: 04-04-2024
- Language: English
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- By: Harvard Business Review
- Narrated by: Mike Lenz, Eleanor McCormick
- Length: 1 hr and 47 mins
- Unabridged
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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Narrated by: Mike Lenz, Eleanor McCormick
- Series: HBR Emotional Intelligence Series
- Length: 1 hr and 47 mins
- Release date: 08-09-2022
- Language: English
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The Little Black Book of Human Resources Management
- By: Barry Wolfe
- Narrated by: Ray Allaire
- Length: 3 hrs and 39 mins
- Unabridged
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It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; and sat on the stand across from some third-rate Perry Mason or tried to be one yourself.
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It was very good! Clear directions and enjoyable!
- By Anonymous User on 05-04-2018
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The Little Black Book of Human Resources Management
- Narrated by: Ray Allaire
- Length: 3 hrs and 39 mins
- Release date: 12-11-2015
- Language: English
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Daniel Kahneman, Deepak Malhotra, and others
- Narrated by: Chloe Cannon, Brian Holden
- Length: 5 hrs and 50 mins
- Unabridged
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This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Narrated by: Chloe Cannon, Brian Holden
- Series: HBR's 10 Must Reads series
- Length: 5 hrs and 50 mins
- Release date: 31-12-2019
- Language: English
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Facilitating Breakthrough
- How to Remove Obstacles, Bridge Differences, and Move Forward Together
- By: Adam Kahane
- Narrated by: Jeff Hoyt
- Length: 5 hrs and 27 mins
- Unabridged
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Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.
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Excellent information.
- By Nicole on 26-12-2022
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Facilitating Breakthrough
- How to Remove Obstacles, Bridge Differences, and Move Forward Together
- Narrated by: Jeff Hoyt
- Length: 5 hrs and 27 mins
- Release date: 19-07-2021
- Language: English
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Workplace Bullying
- How to Survive and Thrive with a Bully Boss
- By: David Leads, Relationship Up
- Narrated by: Steve Barnes
- Length: 1 hr and 35 mins
- Unabridged
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A bully for a boss makes life absolutely terrible. Do you work for a boss that bullies you around? Do you feel fed up, exhausted, helpless, or powerless at work? You can gain back your power, your dignity, and your work life. And this book shows you how.
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Very useful advice
- By Emily on 10-11-2016
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Workplace Bullying
- How to Survive and Thrive with a Bully Boss
- Narrated by: Steve Barnes
- Length: 1 hr and 35 mins
- Release date: 22-12-2014
- Language: English
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The Art of Being Right
- The Perfect Guide to Spotting Bullshit, Avoiding Cheap Tricks and Winning Arguments
- By: Arthur Schopenhauer
- Narrated by: Chirag Patel
- Length: 2 hrs and 30 mins
- Unabridged
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A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.
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The Art of Being Right
- The Perfect Guide to Spotting Bullshit, Avoiding Cheap Tricks and Winning Arguments
- Narrated by: Chirag Patel
- Length: 2 hrs and 30 mins
- Release date: 11-03-2019
- Language: English
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101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Narrated by: Adam Lofbomm
- Length: 12 hrs and 45 mins
- Unabridged
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Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
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For people working in The Office
- By Jasmine_Wolfe on 04-06-2020
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101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- Narrated by: Adam Lofbomm
- Length: 12 hrs and 45 mins
- Release date: 11-02-2020
- Language: English
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Conversas difíceis
- Como discutir o que é mais importante [How to Discuss What Matters Most]
- By: Douglas Stone, Bruce Patton, Sheila Heen
- Narrated by: Guilherme Maciel
- Length: 12 hrs and 13 mins
- Unabridged
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Todos os dias nos esforçamos para ter ou evitar conversas difíceis–seja ao lidar com um funcionário de baixo desempenho, discordar do marido ou da esposa, negociar com um cliente ou simplesmente dizer “não” ou “me desculpe”. Baseado em 15 anos de pesquisas, este audiolivro traz uma abordagem passo a passo para que possamos travar esses diálogos delicados com menos estresse e mais sucesso.
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Conversas difíceis
- Como discutir o que é mais importante [How to Discuss What Matters Most]
- Narrated by: Guilherme Maciel
- Length: 12 hrs and 13 mins
- Release date: 23-08-2022
- Language: Portuguese
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The Anatomy of Peace (Fourth Edition)
- Resolving the Heart of Conflict
- By: The Arbinger Institute
- Narrated by: Kaleo Griffith
- Length: 7 hrs and 39 mins
- Unabridged
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From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations. The Anatomy of Peace uses a fictional story to powerfully show listeners the way to transform conflict.
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The Anatomy of Peace (Fourth Edition)
- Resolving the Heart of Conflict
- Narrated by: Kaleo Griffith
- Length: 7 hrs and 39 mins
- Release date: 31-01-2022
- Language: English
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Let's face it, dealing with customers isn't easy. They aren't always right—or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach you how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 30-08-2022
- Language: English
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A Deeper Connection
- How to Navigate Conflict and Grow Relationships
- By: John Sherrodd
- Narrated by: John Sherrodd
- Length: 5 hrs and 29 mins
- Unabridged
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Conflict is something that many people shy away from or avoid altogether. Others are ready for battle at the first sign of conflict and immediately begin strategizing their approach to victory. No matter the approach, the outcome is usually the same—a disconnect. The real loss is often the relationship.
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A Deeper Connection
- How to Navigate Conflict and Grow Relationships
- Narrated by: John Sherrodd
- Length: 5 hrs and 29 mins
- Release date: 14-11-2023
- Language: English
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The Little Book of Restorative Justice: Revised and Updated
- The Little Books of Justice and Peacebuilding Series
- By: Howard Zehr
- Narrated by: Karen Chilton
- Length: 3 hrs and 24 mins
- Unabridged
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Howard Zehr proposes workable principles and practices for making restorative justice possible in this revised and updated edition of his best-selling, seminal book on the movement. Restorative justice, with its emphasis on identifying the justice needs of everyone involved in a crime, is a worldwide movement of growing influence that is helping victims and communities heal, while holding criminals accountable for their actions. This is not soft-on-crime, feel-good philosophy, but rather a concrete effort to bring justice and healing to everyone involved in a crime.
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The Little Book of Restorative Justice: Revised and Updated
- The Little Books of Justice and Peacebuilding Series
- Narrated by: Karen Chilton
- Series: Justice & Peacebuilding Series
- Length: 3 hrs and 24 mins
- Release date: 05-06-2019
- Language: English
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Martin Luther King: The Essential Box Set
- The Landmark Speeches and Sermons of Martin Luther King, Jr.
- By: Clayborne Carson, Kris Shepard, Peter Holloran, and others
- Narrated by: Keith David, Jay Gregory, Martin Luther King, and others
- Length: 15 hrs and 24 mins
- Unabridged
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This definitive box set includes all the landmark speeches of the great orator and American leader Martin Luther King, Jr., from his inspirational "I Have a Dream" to his firey "Give Us the Ballot." Comprised of recordings previously included in A Call to Conscience and A Knock at Midnight, The Essential Box Set is a must-have for any home, library, or school collection.
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Martin Luther King: The Essential Box Set
- The Landmark Speeches and Sermons of Martin Luther King, Jr.
- Narrated by: Keith David, Jay Gregory, Martin Luther King, Clayborne Carson
- Length: 15 hrs and 24 mins
- Release date: 22-12-2009
- Language: English
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Toxic Workplace!
- Managing Toxic Personalities and Their Systems of Power
- By: Mitchell Kusy, Elizabeth Holloway
- Narrated by: Vanessa Hart
- Length: 6 hrs and 24 mins
- Unabridged
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Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.
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Toxic Workplace!
- Managing Toxic Personalities and Their Systems of Power
- Narrated by: Vanessa Hart
- Length: 6 hrs and 24 mins
- Release date: 10-07-2020
- Language: English
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Don't Care What Other People Think
- How to Be Unique, Write Your Own Story, Take Back Control & Live Life Your Way
- By: Lance Anthony Sea
- Narrated by: Lee Goettl
- Length: 3 hrs and 29 mins
- Unabridged
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Most of us know deep down that if we just got over our fear of rejection, our fear of being continually judged and ridiculed by others, we would basically become unstoppable. Engaging and thought-provoking throughout, Don’t Care What Other People Think skillfully brings together valuable insights and practical frameworks that everyone can understand and apply.
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Don't Care What Other People Think
- How to Be Unique, Write Your Own Story, Take Back Control & Live Life Your Way
- Narrated by: Lee Goettl
- Length: 3 hrs and 29 mins
- Release date: 17-05-2022
- Language: English
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How to Disagree
- Lessons on Productive Conflict at Work and Home
- By: Ian Leslie
- Narrated by: Hugh Kermode
- Length: 7 hrs and 46 mins
- Unabridged
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What is the secret of happy relationships? How do companies build collaborative cultures? What lies behind some of the greatest scientific and creative breakthroughs? The surprising answer is: conflict. Whether it's at work, at home or in public, confronting our differences is the only way to make the most out of them. How to Disagree is about how to do that successfully.
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How to Disagree
- Lessons on Productive Conflict at Work and Home
- Narrated by: Hugh Kermode
- Length: 7 hrs and 46 mins
- Release date: 12-07-2022
- Language: English
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Resolving Conflicts at Work
- Ten Strategies for Everyone on the Job
- By: Kenneth Cloke, Joan Goldsmith, Warren Bennis - foreword
- Narrated by: Danny Campbell
- Length: 14 hrs and 38 mins
- Unabridged
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Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.
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Resolving Conflicts at Work
- Ten Strategies for Everyone on the Job
- Narrated by: Danny Campbell
- Length: 14 hrs and 38 mins
- Release date: 30-10-2018
- Language: English
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How to Deal with Horrible Bosses Without Killing Them
- A Quick Guide to Coping with Your Difficult Boss
- By: Jeff Coker
- Narrated by: Richard Di Britannia
- Length: 33 mins
- Unabridged
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Working with a horrible boss can certainly be a challenge. Throughout this book, I will try my best to help you identify and comprehend the reason behind your complicated relationship with your boss. I will then show you ways to manage the situation with your boss.
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How to Deal with Horrible Bosses Without Killing Them
- A Quick Guide to Coping with Your Difficult Boss
- Narrated by: Richard Di Britannia
- Length: 33 mins
- Release date: 12-06-2015
- Language: English
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