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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

You're probably aware that generative AI can output quality text and create stunning images in seconds. But smart managers are now using gen AI for high-level work—problem-solving, driving innovation, strategic thinking, and dozens of other applications. Managers who develop their generative AI capabilities will soon be leaping ahead of those who don't. Fortunately, you can start today and see immediate results. The HBR Guide to Generative AI for Managers is packed with practical tips, prompts, and case studies to accelerate and improve countless aspects of your work.

HBR's Emotional Intelligence series features smart, essential listening on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work.

One tornado. Two lives changed forever. Ally had everything in life. A good job, some land with a little house on it, a flock of chickens, and one very spoiled cat. What more could she ask for? Everything was . . . almost perfect. She just wished she had someone to share it all with. Someone...

One girls’ trip. One push from a cliff. One betrayal she never saw coming. For Quinn, the trip should have been simple—laughter, memories, and a chance to reconnect with her four closest college friends. But when she’s shoved from a cliff overlooking the ocean, everything changes...

Lo Summers's life is falling apart. In a matter of weeks, she's lost her job and her home. To top it all off, she has a chronic illness and no health insurance. Then a photo of Lo looking cozy with her friend, Weston King, a famous YouTube star, goes viral, and it forces them to confront a past they tucked away a long time ago.

Dustin Bridges has always had two things he could count on—his fearless instincts behind the wheel and the support of his two best friends, Tommy and Hannah Judge. Dustin brought the speed. Tommy, the brains. And Hannah . . . she was the glue that held everyone together. Together, they were unstoppable. From the dirt tracks of their youth to the late-night drag races under a desert moon as teens, the Judge siblings pushed and watched in awe as their friend edged closer to his dream. Always racing, always running. That was Dustin's gift and curse. 

In Falls Landing, Florida-a place built of theme parks, swampy lakes, and scorched bougainvillea flowers-something sinister lurks in the deep. A gang of thirteen-year-old girls obsessively orbit around the local preacher's daughter, Sammy. She is mesmerizing, older, and in love with Eddie. But suddenly, Sammy goes missing. Where is she? Watching from a distance, they edge ever closer to discovering a dark secret about their fame-hungry town and the cruel cost of a ticket out. What they uncover will continue to haunt them for the rest of their lives.

Eleven-year-old Bevvy spends her time avoiding other kids, playing with her neighbor’s kittens, and escaping into her fantasy novels. When new girl Cat arrives at school, Bevvy thinks she may finally have found a friend, until Cat provokes Bevvy’s worst tormentor and leaves her alone to deal with the consequences. Later, on Bevvy’s doorstep, Cat’s apology is cut short when a car with dark windows rolls up. Bolting into a nearby wood with Bevvy in tow, Cat proceeds to open a hole, in the air, just in time.

Dustin Bridge's world is about speed. About the edge. His life has been carved by cutting corners and making moves, following impulsive decisions while weighing the facts at hand. On the track, that has never steered him wrong. In life, though? That's another story. On the cusp of greatness, the world's up-and-coming racing star seems to be living the perfect story. A hero to his hometown. A partner to his best friend. A man poised to take the throne, to become the greatest, and to reap the rewards and attention that come along with it.

Death comes calling in Still County, and it's making a scene. When a stranger turns up on Apex land with a deer's head where his own should be, Rita Jonas, Apex's new Head of Law Enforcement Operations, catches the case. Then, a longtime resident gets killed the same way. Two victims, no...

A standalone mystery from a New York Times bestselling, Edgar Award–winning author set in a contemporary world tinged with magic, in which two sisters spend summer vacation in a small town in the shadows of abandoned amusement park that is not what it seems. Ivy and Dahlia Vicar know this...

Ellie Bates is in big trouble. When her parents, the owners of the apartment complex she manages, tell her she's on her last strike, Ellie knows she can't break any more rules or risk getting fired. She needs to tread very, very carefully or chance falling straight through this thin ice beneath her feet. That's easier said than done when Camden Lane moves into her complex and starts flipping her world upside down. But dating residents is off-limits and getting close to him is a rule she's not willing to break.

Seventeen-year-old Charlotte Kent likes happy endings. Not that she's looking for one herself. Awkward, never been kissed, and bookish to the core, Lottie would rather read about love than experience it. But she enjoys helping others find their HEA in books. Lottie loves working at the library . . . even if it means running into Bo Stryker. Broody, athletic, and unfairly attractive when he frowns, Bo works at the flower shop across the street. Lottie is about to get rejected . . . when surprisingly, Bo steps in, pretends to be her boyfriend, and steals her first kiss.

They took over her town. Now they want her gone. Rita Jonas never planned to return to Still County, Wyoming. But after years with the NYPD, she's back—to care for her ailing father and reluctantly step into his old role as sheriff. She quickly learns that her hometown isn't the place she left...

Tessa Treslow's peaceful homecoming is suddenly shattered when the dead body of a crooked con man turns up in her aunt's shop. To make matters worse, the sheriff in charge just happens to be Tessa's ex-boyfriend . . . And things did not end well between them all those years ago. When it comes out that the con man was trying to get his hands on the family business, Tessa knows they're in trouble. With her family in danger, Tessa becomes a woman on a mission to find the con man's killer.

He preached forgiveness. Now he's gone—and so is the truth. Eight months pregnant and two weeks from maternity leave, reinstated Sheriff Rita Jonas is called in to find Divine Horizon Church's pastor when he doesn't come home from a late-night house call. His Mercedes sits cold in the church...

Hazel Lane is ready to date again. After finding her boyfriend cheating on her a year ago and thus severing her last ties to LA, she moved across the country to be closer to friends and family. While she pieced her life back together, dating was the furthest thing from her mind. But now she's ready to jump back into the shark-infested dating world again. And to avoid bad dates with men who think Crocs are acceptable footwear or guys who like to talk about their exes a little too much, she has a plan. She's going to ask her best friend, Alex, to set her up, and she will return the favor.

When Dustin Bridges left Camp Verde to try to make it on his own, he left half his heart behind. A life with Hannah Judge was just too dangerous. A mountain of chaos and violence was always aiming for the target on Dustin's back, and that made giving up the only person he ever loved feel necessary. But impossible isn't a word Dustin believes in. Defying odds is what he's good at. It's how he's survived. And when fate calls him home, he sees it as his chance to take back his girl, to make his heart whole and to put his makeshift family back together.

Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. Mindful Listening will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.