Showing titles in Customer Service
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- By: Jim Tincher
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Unabridged
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Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Release date: 12-06-2024
- Language: English
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$26.99 or free with 30-day trial
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50 Principles to Thrive in Life
- From Half-Full to Overflowing
- By: Jock McKissic
- Narrated by: Jock McKissic
- Length: 7 hrs and 41 mins
- Unabridged
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Life isn’t just about surviving—it’s about thriving. In 50 Principles to Thrive in Life, actor, athlete, and motivational speaker Jock McKissic shares a transformative roadmap for embracing life’s challenges and building resilience, purpose, and success. This book isn’t just a guide; it’s a call to action to embrace your authentic self, grow through adversity, and inspire others along the way.
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50 Principles to Thrive in Life
- From Half-Full to Overflowing
- Narrated by: Jock McKissic
- Length: 7 hrs and 41 mins
- Release date: 19-03-2025
- Language: English
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$22.99 or free with 30-day trial
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- By: Yaniv Navot
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Unabridged
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Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied across channels. It includes emerging best practices on how AI is transforming the limits of personalized experiences and offers practical guidance eon how to establish a scalable...
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Release date: 06-05-2025
- Language: English
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$16.99 or free with 30-day trial
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- By: Colin Cowie
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Unabridged
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Read by the author. Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers...
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Nuggets of gold
- By Anonymous on 11-11-2022
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Release date: 07-09-2021
- Language: English
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$21.99 or free with 30-day trial
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release date: 06-12-2015
- Language: English
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$28.99 or free with 30-day trial
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- By: Ari Weinzweig
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Unabridged
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Release date: 03-02-2005
- Language: English
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$16.99 or free with 30-day trial
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Amp Up Your Sales
- Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
- By: Andy Paul
- Narrated by: Grover Gardner
- Length: 6 hrs and 32 mins
- Unabridged
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Succeeding as a sales professional is like being a professional athlete. Whether you're already the top salesperson at your company, or you're simply working hard to reach the next level of success, in order to keep up in a fast-paced, increasingly crowded marketplace - one in which meaningful product differentiation has all but disappeared - you must constantly push yourself to improve, open more doors, and break through the noise to attract and retain the attention of busy and distracted customers.
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Amp Up Your Sales
- Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
- Narrated by: Grover Gardner
- Length: 6 hrs and 32 mins
- Release date: 17-12-2014
- Language: English
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$21.99 or free with 30-day trial
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Release date: 14-03-2014
- Language: English
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$21.99 or free with 30-day trial
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- By: William Miller
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Unabridged
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Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an “above the line” perspective. Master sales...
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Release date: 22-06-2021
- Language: English
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$23.99 or free with 30-day trial
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- By: John Rosso, David Mattson - Foreword
- Narrated by: Sean Pratt
- Length: 3 hrs and 13 mins
- Unabridged
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Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler. Includes updated strategies on 21st-century topics like conducting effective online pre-call research, and using LinkedIn to generate referrals.
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- Narrated by: Sean Pratt
- Length: 3 hrs and 13 mins
- Release date: 01-06-2018
- Language: English
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$16.99 or free with 30-day trial
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- By: Harry J. Friedman
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Unabridged
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No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn, practical moneymaking steps. By saving countless hours of trial-and-error experience, listeners will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Release date: 09-07-2020
- Language: English
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$19.99 or free with 30-day trial
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- By: T. Scott Gross
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Unabridged
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Millennial Rules reveals the ins and outs of Millennials not only as customers but as employees, demonstrating what lifestyle demands to watch out for and why Millennials might be a valuable addition to your team. Rather than proposing a total revolution in business, Gross reinforces a pattern of success by making listeners aware of what they’re already doing right, and how to do more of it.
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Release date: 07-10-2014
- Language: English
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$16.99 or free with 30-day trial
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- By: Colleen Stanley
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Unabridged
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Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence. Sales...
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Release date: 21-04-2020
- Language: English
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$21.99 or free with 30-day trial
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The Growth Dilemma
- Managing Your Brand When Different Customers Want Different Things
- By: Annie Wilson, Ryan Hamilton
- Narrated by: Amber Dekkers
- Length: 8 hrs and 51 mins
- Unabridged
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Marketing experts and professors Annie Wilson and Ryan Hamilton, through dozens of cases, provide insight into how brands can drive growth by attracting new segments without alienating or losing their current customers. They also explore how brands can more strategically select and manage customer segments to drive high velocity growth and symbiotic segment relationships.
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The Growth Dilemma
- Managing Your Brand When Different Customers Want Different Things
- Narrated by: Amber Dekkers
- Length: 8 hrs and 51 mins
- Release date: 10-06-2025
- Language: English
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$19.99 or free with 30-day trial
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Unlimited Sales Success
- 12 Simple Steps for Selling More Than You Ever Thought Possible
- By: Brian Tracy, Michael Tracy
- Narrated by: Brian Tracy, Michael Tracy
- Length: 7 hrs and 6 mins
- Unabridged
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If there were a single great “secret” to being an elite sales professional, surely one of the millions of attendees of BrianTracy’s sales seminars would have spilled the beans by now. There isn’t a secret. But there is a set of consistently successful selling techniques that most companies don’t teach their salespeople, and which most entrepreneurs and independent sales pros think they don’t have time to learn.
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Great sales tools
- By Ken on 03-02-2015
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Unlimited Sales Success
- 12 Simple Steps for Selling More Than You Ever Thought Possible
- Narrated by: Brian Tracy, Michael Tracy
- Length: 7 hrs and 6 mins
- Release date: 10-12-2013
- Language: English
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$21.99 or free with 30-day trial
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The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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Great book - practical
- By Grant Lewers on 22-10-2023
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The Power of Nice
- How to Conquer the Business World with Kindness
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Release date: 24-07-2007
- Language: English
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$16.99 or free with 30-day trial
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The Power of Why
- Breaking Out in a Competitive Marketplace
- By: C. Richard Weylman
- Narrated by: Jeff Cummings
- Length: 4 hrs and 50 mins
- Unabridged
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Does your competitor always get the sale, even though your products and service are just as good - if not better? The Power of Why tells listeners how to elevate their business performance regardless of their situation or position. Offering the same actionable, hands-on strategies Weylman has used to help companies of all sizes grow in the toughest conditions, The Power of Why is the new manual for business survival and growth.
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The Power of Why
- Breaking Out in a Competitive Marketplace
- Narrated by: Jeff Cummings
- Length: 4 hrs and 50 mins
- Release date: 23-04-2013
- Language: English
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$23.99 or free with 30-day trial
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- By: Jason S. Bradshaw
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Unabridged
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Release date: 25-11-2019
- Language: English
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$16.99 or free with 30-day trial
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The Brand Who Cried Wolf
- Deliver on Your Company's Promise and Create Customers for Life
- By: Scott Deming
- Narrated by: Scott Deming
- Length: 5 hrs and 49 mins
- Unabridged
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The Brand Who Cried Wolf is the ultimate handbook for companies and individuals who want to establish and sustain their most powerful, successful brands Instead, The Brand Who Cried Wolf explains that great branding doesn't come from gimmicks or even from good advertising. Great branding begins and ends with exceptional, innovative customer service.
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good book
- By PeteM on 08-03-2022
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The Brand Who Cried Wolf
- Deliver on Your Company's Promise and Create Customers for Life
- Narrated by: Scott Deming
- Length: 5 hrs and 49 mins
- Release date: 11-04-2013
- Language: English
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$22.99 or free with 30-day trial
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Keep It Simple
- Customer Service from Heaven
- By: Charles Johnson
- Narrated by: Michael Hatak
- Length: 49 mins
- Unabridged
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Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.
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Keep It Simple
- Customer Service from Heaven
- Narrated by: Michael Hatak
- Length: 49 mins
- Release date: 07-08-2020
- Language: English
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$5.99 or free with 30-day trial
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