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Driven to Delight

Delivering World-Class Customer Experience the Mercedes-Benz Way
Narrated by: Joseph A. Michelli
Length: 7 hrs and 31 mins
5 out of 5 stars (1 rating)

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Publisher's Summary

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

©2015 Joseph A. Michelli (P)2015 Brilliance Audio, Inc.

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  • Denis N
  • 14-05-2019

all leaders must read this book

love the clarity and to-dos that leaders can immediately implement to dominate their industries. thanks Joseph and MBUSA.

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  • Shayne
  • 20-05-2017

It's a good book.

Very good for a writer and narrator. This book is almost purely about customer service, but it did have good information in it.