Joseph A. Michelli
AUTHOR

Joseph A. Michelli

Tap the gear icon above to manage new release emails.
Hello, I am Joseph, a business consultant, professional speaker, author, & professor. My books include:

1) The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2) Stronger Through Adversity - World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest of Challenges
3) The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, & Belonging
4) Driven to Delight - Delivering World-Class Customer Experience the Mercedes-Benz Way
5) Leading the Starbucks Way - 5 Principles for Connecting with Your Customers, Your Products, & Your People
6) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
7) Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health Systems
8) The Zappos Experience - 5 Principles to Inspire, Engage, and WOW
9) When Fish Fly - Lessons for Creating a Vital and Energized Workplace from The World Famous Pike Place Fish Market (co-authored with the owner of the market, Johnny Yokoyama).
10) The MindChamps Way - How to Turn an Idea Into A Global Movement
11) Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
12) Humor, Play, & Laughter: Stress-proofing Life with Your Kids
Read more Read less

Try Audible membership today. Start enjoying the benefits.

Try Audible for free with an audiobook of your choice.
Try Standard free
Auto-renews at AUD $8.99/mo after 30 days. Cancel anytime.

Customer Magic: The Macquarie Way

Most popular
View Details

Most Popular

Product list
  • Customer Magic: The Macquarie Way cover art
    Preview

    $18.06 or free with 30-day trial

  • All Business Is Personal cover art
    Preview

    $24.82 or free with 30-day trial

  • Stronger Through Adversity cover art
    Preview

    $24.04 or free with 30-day trial