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Publisher's Summary

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2013 Judith E. Glaser (P)2014 Gildan Media LLC

Critic Reviews

"Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. High recommended." ( Library Journal)

What members say

Average Customer Ratings

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  • Overall
    2 out of 5 stars
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    1 out of 5 stars
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    4 out of 5 stars

i dont like the narration

i stopped listening after 1st chapter because the narration was unbearable. sounded like narration on one of those cheap tv adds where they are trying to sell the ordinary gadget by offering loads of discounts and special gifts after gifts - you know the adds where they even include a set of steak knives! ironically the narrators intonation was so up, up up up it was so far from a natural converseration, it was exhausting to listen to! will finish the book by reading.

1 of 1 people found this review helpful

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    2 out of 5 stars
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    5 out of 5 stars
  • Saji
  • Westmead, Australia
  • 18-10-2017

Great content, terrible narration

The content in this book is very good however this could have been a shorter book. The person reading the book has done a terrible job by using monotone and it makes it even harder to complete the book.

1 of 1 people found this review helpful

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    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

great! loved it.

Conversational Intelligence really is a great wealth of opportunity to gain knowledge about human conversation with neuroscience. Just a enough neuroscience for me would say the mix is perfect. Judith has great teaching on offer. This should be taught in every management qualification!

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    5 out of 5 stars
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    4 out of 5 stars

Loved it!

We all communicate each and everyday though we waste a lot of our conversations on wasted dialogue that really has no substance. Some of it ends in disagreements or arguments and doesn't get us anywhere. My take on Conversational Intelligence is really having an impact with our dialogue and really 'co-creating' conversations to a point that we feel we are heard and understood, also to have listened and understood the other person that we both get a lot out of conversation and grow within from them all. Loved it!

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  • ana
  • 09-10-2016

nonsense

didnt like it. it was a whole bunch of important sounding words put together to make no sense. dont waste money

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    5 out of 5 stars
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  • Curiousgeorge
  • 16-05-2014

Great insights

What did you love best about Conversational Intelligence?

This book was a really nice look at how conversations can spark great things, but more importantly, giving some insight into what stops us have great conversations.

4 of 5 people found this review helpful

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    3 out of 5 stars
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    3 out of 5 stars
  • Boris K
  • 11-12-2017

Some good points behind the words

Would you try another book from Judith E. Glaser and/or Karen Saltus?

No

Would you recommend Conversational Intelligence to your friends? Why or why not?

Maybe a summary of the book

How did the narrator detract from the book?

Yes, the narrator's tonal quality was difficult to listen to while driving, the words did not come across clearly.

If this book were a movie would you go see it?

No

Any additional comments?

This book had some critical skills and points for humanity but it was couched within so much psycho-babble and pseudo-science that it made if difficult to listen to. The author uses the term Conversational Intelligence almost every 2nd or 3rd sentence as well as "pre-frontal cortex," "amygdala," and "functional magnetic resonance imaging (F-MRI)." I'm sure her findings have some basis within science, but it feels as if the reader/listener is beaten over the head with these words to show you she is not making it up. I think all of her findings are valid and have some very useful take-aways, but it is very difficult to sort through all the extra words and find those nuggets, especially in the listening format.

1 of 1 people found this review helpful

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    4 out of 5 stars
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    3 out of 5 stars
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    4 out of 5 stars
  • B. Willis
  • 03-12-2017

important content but a bit redundant

This is important content for people in both business and personal situations. The redundancy can make it a little difficult to get through, but I think it is worth it

1 of 1 people found this review helpful

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    2 out of 5 stars
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    1 out of 5 stars
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    3 out of 5 stars
  • Devin
  • 08-05-2017

interesting info, boring as hell narration

I liked the message that this book delivers, but listening to this book made me want to pull my hair out! The narrator does reads this like a legal text book, a very VERY DRY legal textbook. This unfortunately means that you don't get dragged in the story and your mind starts drifting onto other things. Before you know it, you've turned out her monotone voice and missed the whole story! I would recommend reading the book instead of listening to it!

1 of 1 people found this review helpful

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    5 out of 5 stars
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  • Ezra
  • 01-06-2015

Great read

Strong concepts good development and good point of reference. The author does a great job of production and understanding of her concerts are and how to drive in society

1 of 1 people found this review helpful

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    2 out of 5 stars
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    3 out of 5 stars
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  • Federico Alvarez
  • 21-11-2014

Medocre book

Would you try another book from Judith E. Glaser and/or Karen Saltus?

Maybe, the book started good with some interesting insights about the conversations and our influence on people but later on, the interesting part disolved leaving us with no real concrete advise or teaching rather than the old "be nice" or "be yourself". Also tryed to sumarize poorly NLP concepts.

Would you ever listen to anything by Judith E. Glaser again?

Maybe, depends on theb book and the ratings.

What didn’t you like about Karen Saltus’s performance?

It was afair performance.

If you could play editor, what scene or scenes would you have cut from Conversational Intelligence?

I would make the author to present the ideas in a more clear way.

2 of 3 people found this review helpful

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    2 out of 5 stars
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    1 out of 5 stars
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    3 out of 5 stars
  • Anonymous User
  • 06-06-2018

terrible narrator

never listened to a more monotonous narrator. half the book is filled with repetitive content

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    1 out of 5 stars
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  • Amazon Customer
  • 04-05-2018

not very helpful

The book lacked practical exercises and practices. the basic premise is change management 101. it is long on stories about her consulting with companies and her success, and short on how you can apply this in your life.

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    3 out of 5 stars
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  • C. House
  • 29-03-2018

Buy the book

The contents of the book are well researched. However, it is more beneficial to purchase or borrow the book than listening to the narrated version of this book. I had to stop listening. I give story a 3 as this is a self help book and not a fictional book.

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    5 out of 5 stars
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  • Penelope Gardner
  • 19-03-2018

Left Me with Desire for Experiential Training

The content is clearly scientifically-based, Dara-driven supported by case examples. Download pdf materials before you start listening. It will be much easier when these are referenced and read. I listen mostly to personal development books like this one and leave listening with the desire for more exposure to what is taught through reading and experiential learning.

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    1 out of 5 stars
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  • Mr. J. A. Ball
  • 08-06-2018

A book that says a lot without saying much

Firstly, the narration is horrible. It's so one tone and airy that it might as well be text to speech. That factor really didn't help.
Apparently, common sense isn't common at all. That's all this book really is. I saw as campaigns on Facebook and this was being offered as revolutionary understanding. What BS! There's nothing here you won't get in a million other personal development books. The author seems to think she discovered common sense and has packaged it up in corporate speak.
I listened all the way through, trying to find one redeeming quality or bit of information. I found none. Even the usual misinterpretation of Albert Meharabian's %'s of communication was in here.
If you've never read a self help book, taken a course or had much common sense and you like having obvious things handed to you with special names, this book is for you.
It's rare I use Audible's returns option on personal development books but this one is going back. Save yourself the bother and get something useful.