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Drift into Failure
- Narrated by: Sidney Dekker
- Length: 7 hrs and 49 mins
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Publisher's Summary
What does the collapse of sub-prime lending have in common with a broken jackscrew in an airliner’s tailplane? Or the oil spill disaster in the Gulf of Mexico with the burn-up of Space Shuttle Columbia? These were systems that drifted into failure. While pursuing success in a dynamic, complex environment with limited resources and multiple goal conflicts, a succession of small, everyday decisions eventually produced breakdowns on a massive scale.
We have trouble grasping the complexity and normality that gives rise to such large events. We hunt for broken parts, fixable properties, people we can hold accountable. Our analyses of complex system breakdowns remain depressingly linear, depressingly componential - imprisoned in the space of ideas once defined by Newton and Descartes.
The growth of complexity in society has outpaced our understanding of how complex systems work and fail. Our technologies have gotten ahead of our theories. We are able to build things - deep-sea oil rigs, jackscrews, collateralized debt obligations - whose properties we understand in isolation. But in competitive, regulated societies, their connections proliferate, their interactions and interdependencies multiply, their complexities mushroom.
This book explores complexity theory and systems thinking to understand better how complex systems drift into failure. It studies sensitive dependence on initial conditions, unruly technology, tipping points, diversity - and finds that failure emerges opportunistically, non-randomly, from the very webs of relationships that breed success and that are supposed to protect organizations from disaster. It develops a vocabulary that allows us to harness complexity and find new ways of managing drift.
Critic Reviews
"Dekker is a specialist in things going wrong. He is the world's leading thinker on airline safety. He is concerned about drift into failure in hospitals, on oil drilling platforms, in financial services, on NASA missions. But my hope that the book would somehow be about the human condition in a more intimate way was not disappointed." (Australian Library Review)
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Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- MICHAEL COLLINS
- 28-03-2023
Must read for novice and experienced systems thinkers
Great insights in to what contributes to failures small and large in organisations and how understanding complexity and systems gives you the context to influence better outcomes. Real world examples to illustrate how small nudges in the wrong direction can lead to catastrophic outcomes. Halfway through I ordered the paperback as I have a million notes to make in the margins.
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- Petina H.
- 14-08-2021
A must read for anyone trying to improve safety
Very much enjoyed looking at safety with a complexity lens. A must read for anyone who wants real insight into how systems drift towards failure. Excellent compelling stories to illustrate points. Highly recommend
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