Showing titles in Decision-Making & Problem Solving

Thoroughly revised and updated new edition of the best-selling guide to implementing the popular change methodology, Appreciative Inquiry, in organizations of all sizes and sectors. 20,000 of the 1st edition sold.

Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.

Unleashing your humble alpha is the key factor to unlocking profound leadership, unshakable confidence, clarity of purpose, and the quality of life you dream of. It’s a natural power created by you when in alignment that supercharges your ability to take massive charge in business and life so you can stop grappling for power, failing to motivate staff, or struggling in your relationships. It’s the momentum you’ve been searching for.

Life can be a bit overwhelming sometimes, right? It can be difficult to clear your mind of a million different anxieties and focus in on the one thing you need to get done. The best-selling author of Clarity and The Little Book of Clarity goes one step further with Results by using his Clarity Coaching Model to help you de-clog your mind so you can make better decisions, prioritize, and focus on achieving those important goals.

A businessman struggles with his luggage at an airport and pioneers the wheeled suitcase. An engineer watches people using walkie-talkies and dreams up the mobile phone. A printer is frustrated by his unpredictable inks and creates the Pantone colour system. Why were these particular people able to identify problems, and how did they discover the solutions that everyone else missed? Where exactly did their great ideas come from, and how did they go about making them into reality?

Dr. Selena Fisk believes that the data-informed can use the numbers in conjunction with an understanding of contexts, people, and different situations, to lead change and make shifts in what they do. This book steps through the 'why' of data and the types of data we often see and use through three key areas: data literacy, data visualization, and data storytelling.

In Wise Decisions: A Science-Based Approach to Making Better Choices, a team of accomplished industry experts delivers an evidence- and research-based blueprint for making the best decisions you can with the information you have. You'll learn to make the targeted, repeated investment of energy required to turn your decision-making process into one informed by reason, emotion, intuition, and science.

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.

In an era of terrifying unpredictability, we race to address complex crises with quick, sure algorithms, bullet points, and tweets. How could we find the clarity and vision so urgently needed today by being unsure? Uncertain is about the triumph of doing just that. A scientific adventure set on the front lines of a volatile era, this epiphany of a book by award-winning author Maggie Jackson shows us how to skillfully confront the unexpected and the unknown, and how to harness not-knowing in the service of wisdom, invention, mutual understanding, and resilience.

If you read (or listen to) nothing else on decision making, listen to these ten articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you and your organization make better choices and avoid common traps.

Making complex decisions can seem hard, and making them stick may feel impossible. Business leaders must consider multiple factors and opinions, negotiate with numerous stakeholders and implement decisions successfully. "Hard Decisions Made Easy" sets out effective and practical ways to tackle the twin challenges of this process: balancing non-financial and financial outcomes, and getting stakeholders on board.

A currency trader receives a million-dollar algorithm as a “mental download”. A financial advisor has ominous dreams three nights in a row and then warns her clients to cash out. Three days later, markets plummet as COVID-19 hits. Two years into a bogus lawsuit, a CEO chooses to forgive. His attorney calls four minutes later - case settled. These ideas did not come from within these people, but from a power outside themselves - the Muse.

IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.

Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.

African Friends and Money Matters started as notes for Westerners when they traveled and worked in Africa by providing a lens to understand customs and cultures outside of their home culture. Maranz uses his experiences in Africa to discuss how different cultures manage money, time, and personal relationships, and how these differences sometimes result in friction and misunderstanding. He prompts the listener to reflect on the different goals of African and Western economic systems, and shares ninety specific observations he made regarding money while living in Africa.

A thrilling business fable about speed, leadership, and organizational change, inspired by the world of Formula 1 motor racing.

In this specially combined edition with a new foreword, Academy Award–winning producer Brian Grazer and acclaimed author Charles Fishman blend their insights from bestselling books A Curious Mind and Face to Face to transform the art of connecting with and through curiosity. A Curious Mind Expanded invites you to consider your personal journey of human connection.

Legendary Harvard Business School professor Max Bazerman, a pioneer in the field of negotiation, shows you how to negotiate successfully today by adapting proven negotiation principles and strategies to the challenging new contexts you face—from negotiating across cultural and political differences to trying to reach an agreement over Zoom or during a supply chain crisis. Negotiation offers a groundbreaking new way of thinking about the importance of the unique context of any negotiation—and when and how it should influence how you negotiate.

From a course they created for professionals, Mark Waldman and Chris Manning adapted their lectures and present simple brain exercises, based on the latest neuroscience research, to guide listeners on what makes us happy, wealthy, and wise. The promise of their original class - and now of this book - is to help people create more "wealth" in their lives, defined as the combination of money, happiness, and success. The book presents both the scientific background and sets of NeuroWisdom exercises that will help everyone transform their environment.

Navy Ace pilot and TOPGUN instructor Bill Driscoll demonstrates how his own life-or-death aerial dogfights - and the preparation for them - can help guide high-risk corporate decisions. Interviews with over 200 senior executives and 26 Ace pilots, as well as strategies from Driscoll's own highly successful second career in commercial real estate, reinforce the consistent patterns underlying exceptional performance under pressure.