Today, we're diving into your customer journey and how to create systems around it. Instead of starting with the endless to-dos in your brain, map out the customer journey and build your processes around that. This approach not only organizes your business but also boosts close rates and cash flow as your customers enjoy a better experience. You'll learn to uncover every hidden touchpoint, systemize your processes for maximum efficiency, and measure and perfect your customer journey for continuous improvement.

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In this episode, we're diving into the essential topic of tech tools for setting up systems and processes in your small business. Everyone tells you that you need systems and processes, but no one explains how to implement them effectively, and with so many options available, it can feel overwhelming. We'll break it down for you by highlighting the key tech tools you need to get started and providing guidance on how to choose the right tools for your specific business needs. Tune in to simplify the process and enhance your business operations with the right technology.

Text me with feedback, questions or future topic requests!

As a reminder, hit subscribe wherever you are listening, and join our free community at theoverwhelmedentrepreneurpodcast.com for more resources and support on thriving in business and life!

You can also find me on Instagram @therighthandadmin where you can see bits of my own life as an entrepreneur in my stories.

In today's episode, we're tackling the topic of setting up effective processes for small businesses. Often, small business owners think "systems and processes" either don't apply to them yet or they picture a 500-page manual that they were handed in a past job. In reality, implementing lean, efficient systems is key to growth, protecting your bottom line, and avoiding burnout. We'll explore what systems and processes are, how they help you reclaim time and mental space, and how they make scaling your business easier without the risk of burnout. Plus, we'll share practical tips on how to start documenting your processes for consistency and efficiency.

Text me with feedback, questions or future topic requests!

As a reminder, hit subscribe wherever you are listening, and join our free community at theoverwhelmedentrepreneurpodcast.com for more resources and support on thriving in business and life!

You can also find me on Instagram @therighthandadmin where you can see bits of my own life as an entrepreneur in my stories.