Want to turn your STR portfolio into a revenue machine? Apply for a free Revenue Review → https://www.freewyldfoundry.com/get-started

In this episode, Kaye Putnam joins Freewyld co-founder Eric Moeller to reveal the real strategies behind maintaining a top-rated Airbnb portfolio. Spoiler: it’s not just about having a beautiful property.

They break down the essentials every STR operator must master to win guest loyalty and outperform the competition:

• Accurate Marketing & Listing Optimization
• Meeting and Surpassing Guest Expectations
• Personalized Hospitality & Human Connection
• Creating Magic Moments That Drive Reviews

Using Freewyld’s cabins and client portfolios as examples, Kaye and Eric share how to turn guest feedback into a growth engine, protect your visibility on Airbnb, and build systems that ensure consistent 5-star experiences.

Whether you manage 15+ units or are scaling your first few, this episode will give you practical steps to improve reviews, boost rankings, and grow a hospitality-first STR business.

Keywords:

short-term rental, Airbnb reviews, 5-star rating, guest experience, listing optimization, hospitality, Freewyld, property management, STR success, review strategy

⏱️ Episode Chapters

00:00 – Intro: Why Airbnb reviews matter more than ever

01:32 – Accurate listings and managing expectations

04:25 – When great marketing falls short in execution

06:36 – Why accuracy beats luxury every time

09:41 – Overcommunication and guest connection

14:34 – Creating emotional “magic moments” for guests

18:23 – Turning friction into positive experiences

21:32 – The coffee debacle: learning from reviews

26:36 – Reading feedback and fixing small details

28:18 – Internal systems and team training for reviews

29:51 – Guest journey mapping with Nathan Woods

32:05 – Final takeaways: reviews as growth opportunities

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👉 Get Your Free Revenue Report: If you’re running $1M+ in annual STR bookings, you could be leaving serious money on the table. Apply for a complimentary Revenue Report and uncover hidden profits in your portfolio.

In this episode of Get Paid for Your Pad, Eric Moeller interviews Jasper Ribbers, co-founder of Freewyld and Freewyld Foundry, about the fast-growing world of revenue management.

Jasper shares how their team scaled from managing a handful of Freewyld cabins to overseeing 66 clients, 1,600 listings, and more than $61M in revenue, and why most STR operators are unknowingly missing out on 20 to 40 percent of their potential income.

We also dive into:

• Why revenue management is not just a pricing tool
• The number one mistake operators make when setting prices
• How pacing (forward occupancy) reveals untapped demand
• Real case studies where portfolios jumped 25 to 40 percent in booked revenue
• Why strict availability and cancellation policies often backfire

If you want to scale your portfolio, capture hidden revenue, and finally give pricing the same attention as marketing and operations, this episode is for you.

Takeaways

• Treat revenue management as a core business function, not an afterthought
• Most operators are leaving 10 to 40 percent on the table by misusing pricing tools
• Pacing is the most powerful and overlooked concept in STR pricing
• Availability and cancellation policies impact revenue just as much as rates
• A dedicated revenue manager can consistently outperform DIY strategies

Relevant Links

• Apply for a Free Revenue Report: freewyldfoundry.com
• Follow Jasper: LinkedIn
• Follow Eric: LinkedIn

Hosted on Acast. See acast.com/privacy for more information.

👉 Get Your Free Revenue Report: If you’re running $1M+ in annual STR bookings, you could be leaving serious money on the table. Apply for a complimentary Revenue Report and uncover hidden profits in your portfolio.

In this episode of Get Paid for Your Pad, Jasper sits down with Jeremy Udovich, co-founder of Sheboygan Vacation Rentals, to talk about building and scaling a thriving STR business on the shores of Lake Michigan.

Jeremy shares the story of how one lakefront property hit $100,000 in a single month, why charging premium rates doesn’t automatically mean unhappy guests, and how mindset + market-driven pricing beats gut instinct every time.

We also dive into:

• Why hospitality experience is the ultimate STR advantage
• How to balance growth with a lean team
• The new quality-first direction at Airbnb and how to stay visible
• Why “fair share” isn’t enough, and how to claim your “unfair share” of the market

If you’re looking to scale your portfolio or fine-tune your pricing strategy, this is an episode you won’t want to miss.

• Luxury STRs thrive when the experience matches the rate.
• Market demand, not your gut, should set your pricing.
• Airbnb is rewarding fully optimized, high-quality listings.
• A lean team plus automation can drive big results, but hospitality fundamentals are non-negotiable.
• Mindset matters: challenges are inevitable, but your response determines your success.

• Apply for a Free Revenue Report
• Sheboygan Vacation Rentals: sheboyganvacationrentals.com
• Connect with Jeremy: Jeremy@sheboyganvacationrentals.com
• Follow Jasper: LinkedIn

Hosted on Acast. See acast.com/privacy for more information.