Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.

👉 Subscribe for more strategies on customer retention and growth.

#CustomerService #ComplaintHandling #BusinessGrowth

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.

Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.

💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.

#CustomerService #ComplaintHandling #BusinessGrowth

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.

Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.

💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!

#CustomerExperience #CustomerService #BusinessGrowth

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.

Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.

💬 What You’ll Learn:

• Why customer complaints are a goldmine for business improvement
• The true cost of mishandling a complaint
• 5 common mistakes to avoid
• How to create a feedback loop for continuous improvement
• What to do today to level up your complaints process

📌 Mentioned in This Episode:

• Lisa’s YouTube Channel for more customer service tips
• TikTok, Instagram & Facebook: @customercarechannel
• Screenshot and tag @customercarechannel on IG to get featured!

📚 Coming Soon:

Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!

💡 Call to Action:

👉 Follow the podcast so you never miss an episode

👉 Share this episode with a friend who needs to hear it

👉 Take 5 minutes today to audit your complaints process!

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.

As promised:

• Mailerlite Email Marketing Information
• Service Desk Software
• Customer Survey Episode & blog post
• Customer Survey YouTube Video
• 5 Mistakes You make with Frustrated Customers

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!

As promised:

• Mailerlite Email Marketing Information
• Service Desk Software
• Customer Survey Episode & blog post
• Customer Survey YouTube Video

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!

As promised:

• Trello
• Google Keep
• Tailwind

To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee: Buy a Coffee

Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.