If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn.

In this episode, you’ll learn how to implement change safely, how to communicate updates to customers, and how to reduce risk while improving customer experience.

Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.

You’ll learn:

• Why your customer journey isn’t what you think it is
• The hidden friction points costing you sales
• The 5 stages every business needs to get right
• A simple 3-step method to map your customer journey today

✨ Customer Success Bundle Download

✨ Enrol onto Course

If you want happier customers, smoother interactions, and more repeat business — this episode is your starting point.

Listen now and map your way to a better experience.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.

You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one.

Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.