Numbers don’t lie—but if you’re not looking at them fast enough, they’ll sink you. In this episode, Hector and Willy break down how late or missing P&Ls once cost them over a million dollars and why data delays mean you’re driving blind. They show how to review KPIs on time, spot red flags early, and use tools like the “three reds in a row” rule and the five whys to find root causes without blame.

You’ll learn how to set a 15-day close with your accountant, tie KPIs to weekly meetings, hold owners accountable, and celebrate wins to reinforce behavior.

Bottom line: proactive data review and consistent action turn red metrics into green—and build a culture of accountability that sticks.

Turn up the heat on growth: this episode dives into the four KPIs that actually move revenue—CAC, LTV, conversion rate, and retention—and how to use them together so you’re not just filling the funnel, you’re plugging the leaks. We break down simple math, real examples (loyalty kickbacks, guarantees, bundling), and why price wars are a trap when value, service, and smart offers win.

You’ll learn how to lower CAC without burning ad spend, boost LTV with sticky add-ons, raise conversion by fixing your offer (not just your traffic), and lock in retention with proactive follow-ups. Bottom line: track the right numbers weekly, act on them fast, and your revenue stops yo-yoing and starts compounding.

Emotional intelligence is a leadership superpower—and it’s not about being “soft.” It’s about emotional precision: staying consistent under stress, reading the room, and leading without leaking frustration. In this episode we unpack what low EQ looks like (passive-aggressive emails, blame-shifting, confusion) and how it quietly wrecks retention, engagement, and execution. You’ll hear real talk and real examples from the field—plus how to handle misunderstandings without drama.

We dig into practical plays: build self-awareness, use calm over control, turn problems back with questions, keep standards consistent, and replace assumptions with tight check-ins. Empathy with accountability wins: support people and still ship the work. Bottom line: master your emotions, and your team will master the mission.

Get a no-fluff tour of the P&L: revenue → COGS → gross profit → OpEx → EBITDA → net profit—what each line means, who on your team actually owns it (Ops = costs, Sales = pricing/growth, CS = retention), and why leaders can’t outsource financial understanding to the bookkeeper. We live-diagnose a “bad February” (lower revenue but higher fuel/labor), then show the levers that really move profit: time waste, rework, discount discipline, materials planning, and route/capacity optimization.

You’ll leave with fast, usable KPIs (revenue per day, labor % of sales, material %, retention) and a cadence that works: review within 15 days, share directional numbers, and adjust behavior weekly. Bottom line—profit isn’t luck; it’s habits.

Learn how top leaders use block scheduling to win back time, crush multitasking, and focus on what actually moves the needle.

We cover daily/weekly/monthly “fractal” blocks, clarity breaks, batching meetings, and theme days—plus real-world tips to delegate, plan, and keep afternoons free for deep work.

In today’s crowded marketplace, products and prices can be matched—but experiences cannot. This course equips you with the mindset, tools, and strategies to design a customer experience that builds loyalty, trust, and lasting impact.

Participants will:

Reflect on why CX matters and how it influences purchasing decisions.

Explore the three pillars of CX—consistency, ease, and emotion—and apply them to their own businesses.

Recognize how small decisions can quickly build or destroy trust, using Warren Buffett’s timeless insight as a guide.

Draw inspiration from real-world examples, from small local businesses to global brands like Microsoft.

Map out their own customer journey, identify friction points, and commit to immediate action.

Create simple, memorable “wow” moments that delight customers and set their business apart.