Numbers don’t lie—but if you’re not looking at them fast enough, they’ll sink you. In this episode, Hector and Willy break down how late or missing P&Ls once cost them over a million dollars and why data delays mean you’re driving blind. They show how to review KPIs on time, spot red flags early, and use tools like the “three reds in a row” rule and the five whys to find root causes without blame.

You’ll learn how to set a 15-day close with your accountant, tie KPIs to weekly meetings, hold owners accountable, and celebrate wins to reinforce behavior.

Bottom line: proactive data review and consistent action turn red metrics into green—and build a culture of accountability that sticks.

Turn up the heat on growth: this episode dives into the four KPIs that actually move revenue—CAC, LTV, conversion rate, and retention—and how to use them together so you’re not just filling the funnel, you’re plugging the leaks. We break down simple math, real examples (loyalty kickbacks, guarantees, bundling), and why price wars are a trap when value, service, and smart offers win.

You’ll learn how to lower CAC without burning ad spend, boost LTV with sticky add-ons, raise conversion by fixing your offer (not just your traffic), and lock in retention with proactive follow-ups. Bottom line: track the right numbers weekly, act on them fast, and your revenue stops yo-yoing and starts compounding.

Emotional intelligence is a leadership superpower—and it’s not about being “soft.” It’s about emotional precision: staying consistent under stress, reading the room, and leading without leaking frustration. In this episode we unpack what low EQ looks like (passive-aggressive emails, blame-shifting, confusion) and how it quietly wrecks retention, engagement, and execution. You’ll hear real talk and real examples from the field—plus how to handle misunderstandings without drama.

We dig into practical plays: build self-awareness, use calm over control, turn problems back with questions, keep standards consistent, and replace assumptions with tight check-ins. Empathy with accountability wins: support people and still ship the work. Bottom line: master your emotions, and your team will master the mission.