Conflict Resolution & Mediation

Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces....

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

We're trying to get something done that really matters to us....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive-aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem....

Howard Zehr is the father of restorative justice and is known worldwide for his pioneering work in transforming understandings of justice. Here he proposes workable principles and practices for making restorative justice possible.

Success coach Dr. Tim Ursiny shows us that conflict can be a good thing, and facing up to it can lead to fantastic results.

The Anatomy of Peace shows how to get past the preconceived ideas and self-justifying reactions that keep us from seeing the world clearly and dealing with it effectively....

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

When projects become derailed, what tools do you have to get them back on track? This comprehensive guide equips project managers with straightforward solutions to the problems you can plan for—and on-the-fly strategies for dealing with the ones you can’t....

If you are a business executive or manager, U.S. litigation is a part of your life. Award-winning Quinn Emanuel trial lawyer Diane Cafferata walks U.S. and foreign corporate personnel through the U.S. litigation process....

Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves....

Stoic at Work is for anyone with a job, applying ancient wisdom to the modern workplace set out in 49 rules....

Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....

Bestselling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world.

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time....

No one wants to go into a tenuous situation blind and fumbling for words. Empower yourself to stand up to conflict rather than run from it....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being....

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

Don’t Care What Other People Think skillfully brings together valuable insights and practical frameworks that everyone can understand and apply....

Backstabbers and Bullies provides the latest psychiatric and clinical perspectives on dark-side behavior....