Conflict Resolution & Mediation

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces....

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....

Leadership guru John C. Maxwell and his friend Jim Dornan share their straightforward, effective way for making an impact on the world: make an impact on individual people. How? Through influence. How to Influence People will empower you on your journey to becoming a potent and positive...

New from the Arbinger Institute, the authors of the bestselling Leadership and Self-Deception, comes an updated edition of its transformative work on conflict resolution.

A practical, inspirational, revolutionary guide to social innovation Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually...

The 33 Strategies of War is a comprehensive guide to the subtle social games of everyday life, informed by the most ingenious and effective military principles in war....

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves....

You loved John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-length book is ideal for a quick refresher course on...

We're trying to get something done that really matters to us....

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why"....

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....

Conflict is an opportunity. Use it wisely and you will unlock value in you, your team and your organisation.

A bully for a boss makes life absolutely terrible....

Filled with exercises, assessments, and real-life examples, this empowering guide helps you recognize what's been making you a victim....

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

Bestselling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world.

Terrorism and radicalization came to the forefront of news and politics in the US after the unforgettable attacks of September 11th, 2001. When George W. Bush famously asked "Why do they hate us?," the President echoed the confusion, anger and fear felt by millions of Americans....

This book will inspire you to control the negotiation before you enter the room....

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

Stoic at Work is for anyone with a job, applying ancient wisdom to the modern workplace set out in 49 rules....

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.

Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic...

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being....

In today's fractured world, collaboration is increasingly difficult yet more crucial than ever. Often, to get something done that really matters, we need to work with people we don't agree with, like, or trust. Drawing from thirty-plus years of experience working with leaders in over fifty countries, Adam Kahane shows why conventional collaboration—requiring harmony and agreement—is obsolete. Instead, he provides a groundbreaking approach that embraces discord, experimentation, and genuine cocreation.

On average, each of us makes more than 10,000 decisions a day. Today and every day. Most slip past unnoticed. Some we recognize as pivotal in the moment; others reveal their significance only with time. Which is which we may never know. Yet one truth remains: every decision matters. Each carries the power to influence health, happiness, or success. Together, the sum of our choices determines the course of a life.

Do you face gender bias, imposter syndrome, or the pressure of balancing career and personal life? You’re not alone. Many women encounter these challenges on their leadership path. But it doesn’t have to stay that way. Imagine leading with confidence and authenticity, on your terms. The Art of Leadership for Women is a practical guide to help you overcome barriers, harness your strengths, and lead with clarity and purpose.

Heartbreak may shatter you, but healing will rebuild you even stronger. In Reclaiming You, Zenia Phoenix invites you on a soul-stirring journey of healing, growth, and empowerment after emotional betrayal. Through heartfelt storytelling, intimate reflections, and powerful exercises, this book offers a lifeline to every woman who has ever felt lost in the aftermath of love’s collapse. From the first sting of heartbreak to the sweet rediscovery of your passions, Reclaiming You serves as both a companion and a guide.

Are you struggling to navigate difficult conversations? Finding it challenging to influence others while maintaining your integrity? Looking to transform opposition into collaboration? This groundbreaking audiobook reveals powerful frameworks for ethical persuasion and conflict resolution, designed for professionals, leaders, and anyone seeking to create positive change through influence.