Behaviour Business

If you are in business, you are in the business of behavior. Unless a business influences behavior, it will not succeed. In the last 50 years, we have learnt more about how we behave than over the previous 5,000. This audiobook shows how behavioral science has revolutionized our understanding of how people really think (or don’t) and how we can use those insights in our businesses to influence behavior and gain competitive advantage.

In a world where every decision, every success, and every relationship is dictated by human behavior, The Ops Manual offers you the tools that the elite use to rise to power. The strategies and frameworks within will transform how you interact with others, enabling you to influence, inspire, and control outcomes with scientific precision.

There is a large body of shared knowledge between the study of Organizational Behaviour and Human Resource Management but despite the crossover, they are often treated as very distinct disciplines. Written by a team of experts across both fields, Organizational Behaviour bridges the gap between OB and HRM, with an emphasis on inter-cultural and cross-cultural perspectives of organizational development, talent management, and leadership

A C-Suite Executive’s Guide to Leading High-Performance Teams & Resolving Workplace Conflict! Are you a leader struggling with difficult team dynamics, unproductive employees, or workplace conflict? Do you want to enhance collaboration, build trust, and hold your team accountable—without micromanaging? What You’ll Gain from This Book: How to Handle Difficult Personalities – Learn to manage manipulators, passive-aggressors, narcissists, and workplace bullies with confidence. Conflict Resolution & Mediation Tactics – Turn workplace tension into opportunities for team growth and innovation.

Business Ethics for Better Behavior concisely answers the three most pressing ethical questions business professionals face: What makes business practices right or wrong? Why do normal, decent businesspeople of good will sometimes do the wrong thing? And how can we use the answer to these questions to get ourselves, our coworkers, our bosses, and our employees to behave better?

Unlock the leadership behaviors that make teams fight to keep you. Technical skills can open doors, but emotional intelligence is what keeps you—and your team—at the top. Emotional Intelligence Behaviors: Leadership’s Most Wanted delivers the essential habits and mindset shifts that turn good leaders into unforgettable ones. Written by leadership experts Todd Gilmore and Sandra Jessop, this book is part of the powerful Training and Development Series for Individuals and Teams—designed to help professionals master the real-world skills that drive lasting success.

In a workplace flooded with résumés, Emotional Intelligence Behaviors at Work: The 9 EQ Traits that Make You Leadership’s Most Wanted separates the forgettable from the unforgettable. This isn’t another soft skills pep talk—it’s a no-nonsense guide to mastering the emotional intelligence behaviors that turn ordinary professionals into organizational MVPs.

At first glance, the compliance message is quite simple: bribery and corruption are forbidden. Internal policies are based on external laws. However, simply explaining these requirements is often not enough, since “good employees” can also do bad deeds despite better knowledge. That is why the compliance function is not primarily based on documents, but focuses on people.

A global security expert draws on psychological insights to help you master the art of social engineering—human hacking. Make friends, influence people, and leave them feeling better for having met you by being more empathetic, generous, and kind. Eroding social conventions, technology, and...

Every workplace conversation just got easier. Whether you're navigating passive-aggressive coworkers, coaching underperforming employees, or surviving another pointless meeting, this 2-in-1 bundle gives you the exact phrases you need.

BUILD A BETTER WORLD... ONE HUMAN BEING AT A TIME! Are you ready for a fresh and practical look at diversity and tolerance? If so, then this book is for you! Let Human Resources expert Scott Warrick show you how to use his FIVE SKILLS OF TOLERANCE to build a truly inclusive culture of trust in our workplaces and the world. Scott will show you exactly what to do to reach these goals in his own direct, practical, and entertaining style so you can start using these skills IMMEDIATELY!

Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.

Human Design is the next evolution after Myers-Briggs, the Enneagram, and other innovative profiling systems. Whether your field is psychotherapy, recovery, coaching, or healing arts, and whether your clients are individuals, couples, families, or business teams, Understanding Your Clients through Human Design will empower your work and call you to reconsider how you approach people. Inspire your practice with this groundbreaking and accessible approach and take your work to the next level!

Regarded as one of the most influential management books of all time, this fourth edition of Leadership and Organizational Culture transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organization and change. This updated edition focuses on today's business realities.

Abordando temas como la motivación, la toma de decisiones, y la influencia, Larson ofrece estrategias prácticas para mejorar las habilidades de liderazgo y comunicación. El autor combina teorías psicológicas con experiencias del mundo real, proporcionando a los lectores una comprensión más profunda de cómo interactuar eficazmente en el entorno empresarial. Esta obra es indispensable para empresarios, gerentes y cualquier persona interesada en aplicar la psicología para mejorar sus habilidades de negocios y alcanzar objetivos profesionales.

Cut through the noise of trial and error and step into mastery. With 'The Master Change Agent Framework,' the relentless pace of change isn't a daunting trial anymore; it's a mission you're ready to conquer. Your organizational transformation doesn't have to be a lonely battle. Equip yourself with the truth, tools, and tactics you need to design and lead successful change.

Human beings have been organizing to accomplish work for as long as we’ve existed. So why is organizational behavior still so elusive and mysterious? In this book, one of the greatest scholars in his field reframes his career’s work around the seven forces that drive all organizations. Mintzberg identifies them as efficiency, proficiency, consolidation, collaboration, culture, division, and conflict.

Unlock the Full Potential of Your SaaS Product with Strategic Pricing. Innovative products create immense value for their customers. Strategic pricing is the art of capturing that value. In this essential guide, pricing expert James D. Wilton shares his most valuable insights from more than a decade of transforming pricing strategies for startups and tech giants alike. With over 20,000 hours of hands-on experience at Monevate and McKinsey & Company, Wilton is recognized as one of the worldʼs leading authorities on SaaS pricing.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

Pelo bem de sua carreira (e de sua saúde), você precisa saber como lidar com as outras pessoas–inclusive com as mais hostis–enfrentando os conflitos de forma construtiva sem comprometer seus valores pessoais.