Get Your Free Audiobook

Non-member price: $24.37

After 30 days, Audible is $16.45/mo. Cancel anytime.

Publisher's Summary

How to unleash "human magic" and achieve improbable results.

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary results.

Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price, while making Best Buy a leader in sustainability and innovation.

In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

Putting this approach into practice requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

The Heart of Business is a timely guide for leaders ready to abandon old paradigms and reinvent capitalism so that it contributes to a sustainable future. Visit TheHeartofBusiness.org to learn more. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 Hubert Joly (P)2021 Gildan Media

What listeners say about The Heart of Business

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

No Reviews are Available
Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Angela
  • Angela
  • 03-07-2021

We do need leaders who can anchor strategy in a Noble Purpose.

I first hear Hubert Joly in a WBECS pre-summit session for coaches. I was so intrigued that I picked up is book in Kindle and Audible. I teach at a business school and I am an executive coach. I couldn’t agree more with his approach to business. Treat people right and profits will be your outcome. Profits are not the goal. Be good to your employees, your customers, your other stakeholders and the profits will follow. I love the challenge in the book’s conclusion asking what we will do to further this idea. I will help my students and my clients to see the value in this approach. And the world will be better off. Thank you Mr. Joly! Your book was a joy to read.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Brion Hurley
  • Brion Hurley
  • 22-05-2021

Very inspiring on how to run a purpose driven large company

I heard about Hubert’s book on an interview with Gary Vaynerchuk. My consulting company is a B corporation, but there are very few large companies doing this kind of purpose and sustainable work. I was inspired to learn about the turnaround at Best Buy and hope other CEOs and boards listen to this book. Focus on purpose and people and the profits will take care of themselves.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for John Rossman
  • John Rossman
  • 04-05-2021

Inspiring

Great story and I took so much away from this book. Will make me a happier person and a better leader.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Erik
  • Erik
  • 27-06-2021

Must Read For Grad Students!

If you are a business graduate student like myself, this is a must read book. It’s a masterpiece worth your time. Excellent simple teachings for any current or future leader.

  • Overall
    5 out of 5 stars
Profile Image for Mauricio Restrepo
  • Mauricio Restrepo
  • 12-06-2021

Inspiring

this book is inspiring and fits for every role on a organization and despite companies size, it will help and motívate leaders to act on purpose and spread human magic

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Shawn O'Hanlon
  • Shawn O'Hanlon
  • 22-05-2021

Inspirational and Uplifting

Provides validation of purpose beyond Wall Street. Has reminded me that joy, purpose and life do not have to be separate from work.

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Kindle Customer
  • Kindle Customer
  • 12-05-2021

Good story..... excellent ending

Over all the book was very good and an easy listen. The last 90 minutes were outstanding and a great summary. I will definitely replay that portion frequently to remind myself of these crucial lessons.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Deirdre
  • Deirdre
  • 17-07-2021

He was foretold…

An inspiring read. The first business book that ever made me cry… Be this kind of leader.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Justin Cohen
  • Justin Cohen
  • 08-05-2021

Forget purpose. Have Heart!

What a wonderful book, full of anecdotes about how businesses can show their human face above all else. Thank you Hubert and Caroline 🙏

In the spirit of reconciliation, Audible Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.