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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

The time is the immediate future, and the Caliphate is the enemy in the third Frank Adversego Thriller. Mullah Muhammed Foobar, the mysterious leader of a post-ISIS terrorist organization, has won control of much of the Middle East. Now he threatens to launch a horrific attack that will bring the United States and Europe to their knees. But how? The CIA turns to cybersecurity super sleuth Frank Adversego to find the answer. In a race against time, Frank must overcome personal - as well as cyber trials - to save the Western world from destruction. 

Two days ago, Eric Winston was about to be a made man. As the head of Mjollnir Industries, he had operated at the forefront of the criminal underworld for over three decades and was finally getting his chance to join the big leagues. An international conglomerate of businessmen and government officials comes together to form one of the largest drug rings in existence. Winston's final task before being officially brought on board? Host a one-night, winner-take-all event featuring the best underground fighters in the world. Everything was in order, until a competitor had to back out 

Sage Farrell regrets missing her chance to be more than friends with Marlow Henry. But being alone and lonely in her sophomore year at Detroit University is the least of her problems. On a dark, quiet forest road something jumps in front of her truck, literally from out of nowhere. It wasn't a deer or elk that she hit, but the beautiful media star Crystal Morrisette. Marlow and Sage are pulled into yet another unexplainable mystery. Who killed the media star and how did she just appear out of thin air?

America is rushing headlong into another election year, but something is wrong - the polls don't match reality. It's up to cybersecurity super sleuth Frank Adversego to find the Black Hats who are trying to hack the presidential election, and stop them before they do. The action begins when a nameless government agency recruits Adversego to find out who's manipulating the polls, but he soon learns that the voting results are at risk as well. From then on, it's a race against time to see who will stop who as the presidential election - and Adversego's life - hang in the balance.

In war, there is no second place. To ensure victory, planetary governments employ private armies to help fight their battles. And the Berserkers are the best. As the galaxy's preeminent mercenary force, they are hired by governments and corporations to do jobs that are too tough, too messy, or too deadly for their own forces. Expertly trained and equipped with the most advanced weaponry, they are willing to do whatever it takes to fulfill a contract - if the price is right.

Comic book artist Mike Mason arrives at San Diego Comic-Con seeking sanctuary with other fans and creators - and maybe to reunite with his ex - but when his rival is found murdered, he becomes the prime suspect. To clear his name, Mike will have to navigate every corner of the con, from zombie obstacle courses and cosplay flash mobs to intrusive fans and obsessive collectors, in the process unraveling a dark secret behind one of the industry's most legendary creators.

I don't know what makes a great love story. Is it that instant attraction when boy meets girl? The passionate kisses and the fairy-tale ending? Or is it a lifetime of tragedy, paid in advance, for a few stolen moments of pure bliss? Is it the pain and the suffering that in the end you can say are worth it for having found the missing piece of your soul? The answer is: I don't know. I don't know what makes a great love story. I only know what makes my love story.

A fugitive tech billionaire. A rogue spy. The chase is on in the first three books in the international best-selling technothriller series. 

When the flood hits, America's East Coast is evacuated by every means possible. Brooklyn paramedic Travis Cooke had dreamed of reuniting his family, but not like this. Escaping New York with his son and the ex-wife he still loves - and her new husband - they find themselves evacuated on the luxury cruise ship, the Festival of the Waves. Hours later, the Festival lies dead in the open Atlantic: no power, no communications, and nowhere near enough food. 

An entertaining, fact-filled defense of the nearly universal tendency to procrastinate, drawing on the stories of history's greatest delayers, and on the work of psychologists, philosophers, and behavioral economists to explain why we put off what we're supposed to be doing and why we shouldn't feel so bad about it.

Outgunned and outnumbered after the world fell into chaos, Sergeant Jason Walker and his military service dog, MMax, desperately need the women around them to become warfighters. The ladies have the determination and grit to meet the challenges of the apocalypse, but can they kill the brutal thugs attacking their community? Sergeant Maria McGill helps Jason prepare their inexperienced but willing females to fight with unusual tactics and weapons. 

In a period of skyrocketing student loan debt without the promise of high-paying employment, and in an economy in desperate need of skilled tradespeople, many are seeking new paths. Ken Rusk, the "million-dollar ditch digger", is here to show you that blue-collar trades are a source of pride and that you can - and will - find your version of happiness by pursuing a good old-fashioned craft. In Blue Collar Cash, Ken shares his insights from more than 30 years working in blue-collar trades as an entrepreneur, mentor, and life coach.

Madden chronicles the year he devoted to mastering all of the basic CrossFit exercises like double unders, muscle ups and kipping pullups, and immersing himself in the Paleo diet that strips weight from its followers but leaves them fantasizing about loaves of bread. Throughout, he explores the culture of the sport, visiting gyms (boxes) around the country, becoming a CrossFit coach, and confronting some basic questions about himself, his past, and athletic limitations - and why something so difficult and punishing can be at once beautiful, funny, and rewarding.

Heralded as the most significant technological innovation since the smartphone, virtual reality is poised to transform our very notions of life and humanity. Though this tech is still in its infancy, to those on the inside, it is the future. VR will change how we work, how we experience entertainment, how we feel pleasure and other emotions, how we see ourselves, and most importantly, how we relate to each other in the real world. And we will never be the same. Peter Rubin, senior culture editor for Wired and the industry's go-to authority on the subject, calls it an "intimacy engine".

Chase has lost his fortune. Chase and Wen have lost each other. The world may have just lost its last chance. What's left to lose? Everything! To find the way out, you must first get lost.

Aegis’s battle against Damocles ended with the Shield of Justice presumed dead and the President of the United States in a coma. As Aegis's friends and allies cope with this devastating loss, a new authoritarian regime rises to brand all superheroes as public enemies. In truth, Hugo Malalou (Aegis) is now a stranger in a strange and dangerous land, living someone else’s life. He has to find his way home in time to stop this sinister regime’s plan to wipe out all superhumans. With the fate of the country and his peers on his shoulders, Hugo cannot afford to fail.

FBI agent Jordan Wallace is close to cracking the human trafficking case she’s been working, when she does the one thing she should never do: let her guard down. The botched undercover mission is semisalvaged by the last-minute appearance of criminal psychologist Patrick Law, but Jordan can’t imagine making a worse first impression. Especially when she’s partnered with Patrick moving forward.

Before Chase turned 30, he developed an ultra-advanced artificial intelligence decades ahead of the competition. When he sold it, he imagined all the good TruNeural would do for the planet. He was wrong. The CIA and Chinese both want it. The most powerful corporation in the world is after him. Who can he turn to? Wen Sung; she knows all the players. There’s just one problem: In order to help Chase, she must get out of China, and the government wants to stop her by any means. Will she outwit the assassins and escape?

When Israel “DT” Del Toro, Jr.'s Humvee rolled over a roadside IED in Afghanistan, he had one thought as he lost consciousness: I have to keep the promise I made to my dad. DT was orphaned at the age of fourteen, and on the night before his father died, he repeated the promise his dad required: “Take care of your brothers and sisters.” Throughout his childhood and into adulthood, DT indeed looked after his younger brother and sisters, even to his own detriment and sacrifice.