Showing titles in Communication & Social Skills

Conflict is going to be part of your life - as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even - sometimes - to be grateful for it.

Explanation - conveying meaning - is an art. And the BBC presenter and journalist Ros Atkins, creator of the viral 'Ros Atkins on...' explainer videos, is something of a master of the form. In this book, Ros shares the secrets he has learned from years of working in high-pressure newsrooms, identifying the ten elements of a good explanation and the seven steps you need to take to express yourself as persuasively and accurately as possible.

One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed.

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.

John C. Maxwell has been a public speaker and motivational teacher for more than fifty years. He is one of only eight people on the planet who have been awarded Toastmaster’s Golden Gavel and been inducted into the National Speakers' Association Hall of Fame. In The 16 Undeniable Laws of Communication: Apply Them and Make the Most of Your Message, he shares everything he’s learned from a lifetime of communication.

Imagine confidently handling difficult conversations while overcoming social anxiety and building genuine connections—without fear or awkwardness! Do you struggle to start conversations? Does social anxiety hold you back? Have you ever faced awkward silences, unsure of what to say next? You’re not alone. Many people find social interactions challenging, but the right strategies can turn those struggles into strengths. Introducing How to Talk With Anyone Anytime—your guide to transforming social anxiety into confidence, navigating conversations with ease, and building authentic relationships.

Writer Peg Streep lays out seven distinct but interconnected stages on the path to reclaim your life from the effects of a toxic childhood: "discover", "discernment", "distinguish", "disarm", "reclaim", "redirect", and "recover". Each step is clearly explained and richly detailed with the stories of other women. With approaches drawn from psychology and other disciplines and with unique exercises, the book will help the listener tackle her own self-doubt and become consciously aware of how her mother's treatment continues to shape her behavior.

Why are so many women still not properly listened to? Why do they sometimes feel that they’re less interesting than they are? Why do they often rush when they speak? Why do some women feel the pressure to sound like little girls? From one of the world's leading experts on the voice comes this call to arms for women to reclaim their voices. Using elements of experience and practice from her prolific career, Patsy Rodenburg examines these questions, and many more, to decipher what lies at the heart of female empowerment.

Amanda Montell, feminist linguist and features editor at online magazine Byrdie, explains why words matter and why it’s imperative that women embrace their unique relationship with language. Drawing on fascinating research, and moving effortlessly between history and pop culture, Montell deconstructs language - from insults and cursing to grammar and pronunciation - to reveal the ways it has been used for centuries to gaslight women and keep them from gaining equality.

A neurodivergent's guide to embracing your true self and finding your happily ever after. Growing up, Chloé Hayden felt like she'd crash-landed on an alien planet where nothing made sense. Eye contact? Small talk? And why are you people so touch-oriented? She moved between 10 schools in 8 years, struggling to become a person she believed society would accept, and was eventually diagnosed with autism and ADHD. When a life-changing group of allies showed her that different did not mean less, she learned to celebrate her true voice and find her happily ever after.

You face tough communication challenges every day at work, both in person and online - a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’s more than 20 years of training business professionals, from entry-level new hires to CEOs.

It's Them, Not You offers a pathway to heal your inner child and break free from past trauma. Whether your solution is to go 'no contact', place new boundaries or reconnect with community, this book is the ultimate handbook to help get unstuck and heal from the strongest wounds.

Holding boundaries and asserting yourself are crucial skills for maintaining healthy relationships and a sense of self-respect. In Push Back: Assert Yourself in Relationships, professional clinical psychologist Dr. Monica Johnson teaches you how to clearly define your limits, communicate those limits to others, and foster mutual respect and understanding in your everyday interactions.

You can now develop your vocal power, presence, and influence on others and all within the comfort and privacy of your own home.Presence, charisma, and star quality lead directly to your state of mind and the way you inhabit your body.

Imagine how different your life would be if you could tell whether someone was lying or telling you the truth. Be it hiring a new employee, investing in a financial interest, speaking with your child about drugs, confronting your significant other about suspected infidelity, or even dating someone new, having the ability to unmask a lie can have far-reaching and even life-altering consequences. As former CIA officers, Philip Houston, Michael Floyd, and Susan Carnicero are among the world’s best at recognizing deceptive behavior.

In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds—from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony—draw their power from the same six traits.

This is the remarkable story of the English language; from its beginnings as a minor guttural Germanic dialect to its position today as a truly established global language. The Adventure of English is not only an enthralling story of power, religion, and trade, but also the story of people, and how their lives continue to change the extraordinary language that is English.

We live, say Edgar and Peter Schein, in a culture of “tell". All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions - it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.

At thirty years old, Gabriel Wyner speaks six languages fluently. He didn’t learn them in school—who does? Rather, he learned them in the past few years, working on his own and practicing on the subway, using simple techniques and free online resources—and here he wants to show others what he’s discovered. This is brain hacking at its most exciting, taking what we know about neuroscience and linguistics and using it to create the most efficient and enjoyable way to learn a foreign language in the spare minutes of your day.

Healthy relationships are the heartbeat of life – research tells us the number-one thing that keeps us happy is who we have around us. The best way to improve your own life, and the lives of others, is to invest in your ability to connect. But so often, when the people around us experience emotional pain, we don't know how to support them. Real Conversations will help you to form unprecedented trust and closeness in your most important relationships, without hurting yourself in the process.