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Publisher's Summary

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.

These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.

Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.

You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.

When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2011 The Teaching Company, LLC (P)2011 The Great Courses

What members say

Average Customer Ratings

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Interesting and well delivered

A really nicely presented lecture series going into interesting detail around how our minds work, how this impacts communication and how we can communicate better

3 of 3 people found this review helpful

  • Overall
    5 out of 5 stars

seriously eye opening

great lessons, completely changes your perspective of things, situations, and people. definitely worth a few listens

2 of 2 people found this review helpful

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  • Vijay
  • Sydney
  • 19-01-2016

Best Book Ever

Would you listen to Effective Communication Skills again? Why?

I have listen to this book multiple times now. Every time i listen it, i get something new and interesting. Its packed with so much information, that going it through once would not be enough.

What other book might you compare Effective Communication Skills to, and why?

I listened to many other authors and i felt that this book covers everything in one. Communication, listening, conflict and many more

Have you listened to any of Professor Dalton Kehoe’s other performances? How does this one compare?

I am waiting for the latest book by Prof Dalton Kehoe, to be available on Audible.

Was this a book you wanted to listen to all in one sitting?

Yes, but it would go too much ..:)

Any additional comments?

Its a finest book, and author has been fantastic in narrating the lecture. Its a must read for all.

1 of 1 people found this review helpful

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    5 out of 5 stars
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    5 out of 5 stars

Covers a broad subject very well

The lectures covered a broad range of topics. First the foundations of communication were laid and the lectures culminated in applications to various real world situations.

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wish I had read this years ago

fantastic audio book.I will.Listen to.this many times as there is so much that is relevant to life. Maybe understanding this content would save many many relationships.

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  • Panji
  • Melbourne, AU
  • 26-10-2017

Excellent framework for communication

This course is an excellent introduction to communication for people who don't know where to start and for people who know how to communicate already. I found myself doing most of the communication styles that Professor Kehoe was lecturing about but it was really great to know the theory and concepts behind why I'm doing it. The accompanying PDF is also very useful and helps cement the topics he talks about.

This covers theories behind communication and also talks about how it can apply to business, intimate relationships, and casual relationships. He goes over a lot of examples and is really enjoyable to listen to.

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    5 out of 5 stars

Do yourself a favour, get what you want.

I have learnt much from these insightful lectures about communication. It is my belief that the Great Courses series is one of the best resources available to me for private education. I now feel that I am better prepared to navigate the world around me as an effective communicator. Fully recommended.

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Great listen. Valuable insights.

Loved it. Valuable insights in effective communion. Will be getting the ebook to go with the audible version.

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    5 out of 5 stars

Fabulous, insightful lecture series!

I love the professor's voice and pace, this is an easy listening series that I will turn to time and again. Interesting, thought provoking and highly accessible, these lectures have challenged me to think differently and change my behaviour around communication personally and professionally.

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    5 out of 5 stars
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    5 out of 5 stars

Good, so good

Was looking for an interesting, practical communication reference. This series of lectures combines scientific research with interesting anecdotal references and practical techniques for effective communication. I've just finished it and am about to go through it again. A real eye opener.

1 of 2 people found this review helpful

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    3 out of 5 stars
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  • James Garritano
  • 25-08-2013

Interesting Lectures with a Misleading Description

The lectures are well rehearsed, excellently paced, and fascinating.
However, the topic of the lectures does not match the product's description.

The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.

There is nothing on communicating with strangers or in the workplace.

That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.

199 of 202 people found this review helpful

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    3 out of 5 stars
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  • Jake
  • 25-02-2014

Points Not Effectively Communicated

There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.

58 of 61 people found this review helpful

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    5 out of 5 stars
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  • Timothy L. Schriever
  • 03-07-2016

Psychology of communication

Not quite what I expected, but good information. Should have been titled Psycology of Communication.

11 of 11 people found this review helpful

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    5 out of 5 stars
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  • James
  • 23-11-2015

Excellent lecture

This lecture teaches that effective communication is reflective communication. It gives helpful suggestions on how to communicate well with family, friends, colleagues, superiors and subordinates. I highly recommend it.

5 of 5 people found this review helpful

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    5 out of 5 stars
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  • Memory B. Morgan
  • 11-08-2015

Fantastic lecture

I thought this started off a little slow but it quickly became very interesting and informative. I have always struggled with the ability to communicate effectively, especially when it involves expressing what I am upset about. It has caused problems in my relationships with family and at work. This book offers great advice for how to overcome this problems and how to approach a difficult situation to get a better response. I've started practicing the things I've learned from this lecture and can already see the huge impact it can have on my relationships. I highly recommend this book for anyone that struggles with expressing themselves positively and communicating effectively.

17 of 19 people found this review helpful

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    4 out of 5 stars
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  • Rifaz Iqbal
  • 16-01-2017

Very Academic

Great content but hard to keep focus. I needed to keep hitting the rewind button

4 of 4 people found this review helpful

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    5 out of 5 stars
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  • the one
  • 07-04-2016

This book is essential

Great advice for improving your relationship with yourself and others. I have read a lot of self help and business books and this knowledge, if taken to heart can really empower you.

4 of 4 people found this review helpful

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    5 out of 5 stars
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  • Andrea
  • 04-10-2013

Must read! Personal and professional benefits!

Would you consider the audio edition of Effective Communication Skills to be better than the print version?

??? Never had the print version.

What was one of the most memorable moments of Effective Communication Skills?

This was a marathon length production, so a moment in such a context is more like a chapter in a book. I really liked the way he described the way in which each of us, from infancy onward, builds our frame of reference which filters everything we see and hear. Therefore, two people exchanging ideas and information with each other can walk away with completely different understandings about what just happened.

Have you listened to any of Professor Dalton Kehoe’s other performances before? How does this one compare?

No this was the first one.

Was this a book you wanted to listen to all in one sitting?

Yes if I had that kind of time!

Any additional comments?

Learning and applying the concepts presented here will change your life - personally and professionally - for the better. We all incorrectly believe that we speak our language well enough to be completely understood. If we are willing to question that belief, and explore ways to improve, we can solve persistent problems in all areas of our lives.

27 of 32 people found this review helpful

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    5 out of 5 stars
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  • Chris Allen-Poole
  • 18-04-2016

One of the best Great Courses I've known

What did you like best about this story?

I got this largely thinking that it would help in my business communications skills, and it did. What I didn't expect was that this course is applicable to life in general, and that it would provide beneficial to my marriage.

8 of 9 people found this review helpful

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    3 out of 5 stars
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  • Jon Crawfurd
  • 31-03-2014

Not the best Great Course

The Professor provides a lot of background and detail on communications, but I was left a little disappointed. The entire trust of his presentation is to give one the tools for more effective communication, but I did not get anything new. What was missing was how to communicate with those who are unwilling to follow the professor's best practices.

26 of 31 people found this review helpful

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  • SW
  • 26-09-2015

This is the best audio book on comms and self development.

It is a long audio book, but stick with it. It is THE best communications and self development boom I have listened to. Very very enlightening.
Well done Professor Dalton Kehoe

And THANK YOU

5 of 5 people found this review helpful

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  • Kemi
  • 01-11-2015

buy it!! I loved it!

I almost couldn't pause to do other things. It is essential listening. immediately useful and applicable. I was laughing in some parts cause it broke down how I thought and respond in all types of communication.
I started applying it immediately and changing how I communicate. I also understand why when I think I'm being crystal clear, the other person does not seem to understand me.
I would recommend the book unreservedly. The narrator was great and easy to follow. loved it!!

4 of 4 people found this review helpful

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  • Steve
  • 30-03-2014

Some good points very well presented

Where does Effective Communication Skills rank among all the audiobooks you’ve listened to so far?

In the search to improve myself as a coach and teacher it rates well in the educational section of my library.

Was this a book you wanted to listen to all in one sitting?

It wasn't a book you can listen to in one sitting, but you'll want to go back over the material several times.

9 of 10 people found this review helpful

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    5 out of 5 stars
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  • Katie
  • 06-01-2015

Fab

Interesting accessible and informative and useful. Good overview of key and relevant issues. Up to date and varied. Thank you

3 of 3 people found this review helpful

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    2 out of 5 stars
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  • swheelie
  • 08-02-2015

Tedious, monotonous and unhelpful

Would you try another book written by The Great Courses or narrated by Professor Dalton Kehoe?

I found the rather evangelical speaking style of the narrator really grated on me after a while. There was far too much in terms of fundamental psychology, with actual spoken communications only really introduced around lecture 20. I gleaned a few useful nuggets of information here, but nowhere near enough to justify the time spent listening to a monotonous drone of someone who plainly loved the sound of his own voice way too much. I just feel sorry for the poor guy's wife, who must doubt the sincerity of just about everything he ever says: "Does her really like my haircut or is he just trying to improve his 5:1 ratio to facilitate relationship building?" Seriously? At some point communication ceases to be genuine and spontaneous and you're just 'handling' people, like someone working in customer services in a call centre, except you're doing it with your own family and friends! Not for me, I'm afraid. Thankfully this was one of my introductory freebies, as I would be extremely annoyed had I paid for this. Disappointing.

Would you ever listen to anything by The Great Courses again?

Definitely - the history courses are great.

How could the performance have been better?

I just wanted to improve the clarity of my oral communications, not learn how to manipulate people.

What reaction did this book spark in you? Anger, sadness, disappointment?

Disappointment.

5 of 6 people found this review helpful

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    1 out of 5 stars
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  • Shankybaby
  • 08-08-2016

Complete waste of time and money

Never have I listened to hours and hours of "the most obvious". I regret why I did that. And never have I listened to a communication improvement lecture, which was communicated so badly that I had to just get over with it at 2x speed. There is nothing to see or hear here.

2 of 3 people found this review helpful

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    5 out of 5 stars
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  • gemma
  • 21-10-2017

brilliant

loved this book. my next telask is to work out how to put the skills discussed in this book into practice. So they become my unconscious ways of communicating.

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    5 out of 5 stars
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  • David
  • 17-10-2017

Mandatory listening if you speak.

This course is useful if you work with, live with, or occasionally meet, other people.

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    5 out of 5 stars
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    5 out of 5 stars
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  • JedHoll
  • 02-09-2017

Truly outstanding

An outstanding series of lectures. Very comprehensive coverage of subject matter - would recommend to all.

  • Overall
    4 out of 5 stars
  • Kelly Edionseri
  • 07-04-2016

Quite helpful

Gift of language sets humans apart, becoming effective at it, invaluable advantage in all aspects. well taught.