Showing titles in Communication & Social Skills

It's easy to identify rage in people who lose their temper at traffic jams, unruly children, unresponsive coworkers, and unrealistic bosses. But we may not recognize more subtle manifestations of anger, such as being uncomfortable with loose ends, acting impatiently, or being overly critical. That is anger, too. And, as is so often the case, angry folks don't seem to realize that the behavior causing them problems at home or at work actually stems from unrecognized and unresolved pain and emotional injuries from the past.  

Brought to you by Penguin. When was the last time you listened to someone, or someone really listened to you? This life-changing book will transform your conversations forever As a society, we’ve forgotten how to listen. Modern life is noisy and frenetic, and technology provides constant...

We live in a world ridden with conflict. Everyone knows about it and only a select few have any motivation to do anything about it. In general, people stick to their point of view believing that everyone else is wrong and most never stop to consider that each individual acts upon their "right way", that is, their individual values. This misunderstanding in society of the way we think, not what we think, or how we think, leads to conflict which manifests in personal relationships, business relationships, community struggle, and even conflicts at the global level.

Do you ever think you’re the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? You are not alone. After a disastrous meeting with a highly successful entrepreneur, who was genuinely convinced he was ‘surrounded by idiots,’ communication expert and bestselling author Thomas Erikson dedicated himself to understanding how people function and why we often struggle to connect with certain personality types.

Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it? In this book, Charles Duhigg unravels the secrets of the supercommunicators to reveal the art - and the science - of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart.

The Writing Revolution (TWR) provides a clear method of instruction that you can use no matter what subject or grade level you teach. The model, also known as The Hochman Method, has demonstrated, over and over, that it can turn weak writers into strong communicators by focusing on specific techniques that match their needs and by providing them with targeted feedback. Insurmountable as the challenges faced by many students may seem, TWR can make a dramatic difference.

When you are criticized or rejected, do you have a tendency to lash out or withdraw entirely? Both types of kneejerk reactions can have lasting and unintended consequences, affecting our friendships, careers, families, and romantic relationships. The truth is, overreacting hurts us as much as it hurts the people around us. You may see overreacting as an unchangeable part of your personality, but in reality, this tendency, like any other, can be unlearned.

#1 New York Times bestselling author Joyce Meyer discusses the importance of words in Change Your Words, Change Your Life. "Words are a big deal. They are containers for power, and we have to decide what kind of power we want our words to carry ... I believe that our words can increase or...

Brought to you by Penguin. **Now on Netflix as The Call to Courage** Every time we are introduced to someone new, try to be creative, or start a difficult conversation, we take a risk. We feel uncertain and exposed. We feel vulnerable. Most of us try to fight those feelings - we strive to appear...

If you are going to care for someone, you must first understand them. If you're going to hire, marry, or befriend someone, you have to be able to see them. And yet we humans don't do this well. All around us are people who feel invisible, unseen, misunderstood. In How to Know a Person, Brooks sets out to help us to do better, posing questions that are essential for all of us. If you want to know a person, what kind of attention should you cast on them? What kind of conversations should you have? What parts of a person's story should you pay attention to?

How do you get rid of unwanted guests? What do you do if there's a racket in the quiet carriage? How should you eat peas, and behave in queues? How to behave, like how to punctuate, is an aspect of life that many are no longer taught. Thankfully, Sandi Toksvig has come to the rescue with her entertaining guide to modern manners, with characteristic wit and perceptiveness.

As organizations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Cutting through the hype and dispelling the myths about EI, this practical, easy-to-use resource provides clear guidance, powerful tools, and actionable steps for developing and implementing EI in the workplace for immediate results.

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives.

Learn to connect, create rapport, develop trust, and build deep relationships. How to go from stranger to cherished friend in record time. How to Listen with Intention is ultimately an audiobook about relationships. Increase your emotional intelligence and people analyzing skills. Understand people two levels beneath their actual words. If you want to improve the quality of your relationships, understand conflict resolution, hear people’s deepest desires, and jump into people’s inner circles, this is the audiobook for you.

What if you could defuse tension and create accord in even the most volatile situations—just by changing the way you spoke? Over the past 35 years, Marshall Rosenberg has done just that, peacefully resolving conflicts in families, schools, businesses, and governments in 30 countries all over...

The Art of Witty Banter examines the art, nuance, and mechanics of banter and charm to make you a witty comeback machine, the likes of which your friends have never seen. You’ll be able to handle, defend, disarm, and engage others in a way that makes you comfortable and confident with each growing day.

The most important characteristic that is needed to be successful in any leadership position – whether it’s in business, church, or your community - is the ability to work with people. Relationships are at the heart of every positive human experience. John C.Maxwell, a master communicator...

Do you have a heightened sense of empathy? Do you often notice details that others ignore? Do you ever feel overwhelmed in a busy, loud environment? If you answered yes to any of those questions, chances are you're a 'highly sensitive person', along with one fifth of the population. Highly sensitive people exemplify our most humane traits. They embody not just emotional sensitivity - qualities like empathy, kindness, and concern for strangers - but physical sensitivity too, processing all information very deeply.

In this classic, the world’s expert on language and mind lucidly explains everything you always wanted to know about language: how it works, how children learn it, how it changes, how the brain computes it, and how it evolved. With deft use of examples of humor and wordplay, Steven Pinker weaves our vast knowledge of language into a compelling story: language is a human instinct, wired into our brains by evolution. The Language Instinct received the William James Book Prize from the American Psychological Association....

Being a great public speaker can put you on the pathway to success, whether you're looking to teach, inform, persuade, or defend an idea. Yet many of us live in fear of public speaking. As you'll learn in these 12 invaluable lectures, all it takes is confidence, practice, and the knowledge of techniques and strategies used by history's greatest public speakers. Whether you want to finally become the confident public speaker you've always wanted to be or are just looking for fresh advice on how to strengthen your skills, this inspiring course is packed with practical advice.