Showing titles in Customer Service
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- By: Kerry Johnson MBA PhD
- Narrated by: Jared Zak
- Length: 7 hrs and 1 min
- Unabridged
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The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult.
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- Narrated by: Jared Zak
- Length: 7 hrs and 1 min
- Release date: 25-01-2022
- Language: English
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$19.99 or free with 30-day trial
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The 5 Principles of IT Customer Service Success
- By: Don R. Crawley
- Narrated by: Don R. Crawley
- Length: 1 hr and 30 mins
- Unabridged
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Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instead on the timeless principles of pride in your work combined with compassion and empathy for our customers and colleagues, excellent listening skills, and an ability to treat all people with dignity and respect.
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The 5 Principles of IT Customer Service Success
- Narrated by: Don R. Crawley
- Length: 1 hr and 30 mins
- Release date: 12-01-2022
- Language: English
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$9.99 or free with 30-day trial
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F the Funnel
- A New Way to Engage Customers and Grow Revenue
- By: Jeff Pedowitz
- Narrated by: Zack Sage
- Length: 7 hrs and 10 mins
- Unabridged
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We bring products to life and connect them to living, breathing customers. Without us, our companies would crash and burn. And yet, it often seems we don’t get the prospectors the budgets we deserve. Where is the love? The reason our companies don’t love us is that they see us as cost centers rather than revenue centers. So, how do we change that perception (and that reality)? How do we become provable, dependable sources of revenue? By changing our relationship with our customers; by turning them into raving advocates and long-term clients.
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F the Funnel
- A New Way to Engage Customers and Grow Revenue
- Narrated by: Zack Sage
- Length: 7 hrs and 10 mins
- Release date: 23-11-2021
- Language: English
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$22.99 or free with 30-day trial
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The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- By: E. M. P. Kailie
- Narrated by: Jim Rising
- Length: 3 hrs and 27 mins
- Unabridged
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The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how! Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom. With concepts, statistics, and real-world examples, this audiobook rises above all others like it.
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The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- Narrated by: Jim Rising
- Length: 3 hrs and 27 mins
- Release date: 16-11-2021
- Language: English
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$16.99 or free with 30-day trial
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- By: Christian Hansen
- Narrated by: Christian Hansen
- Length: 3 hrs and 34 mins
- Unabridged
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise. Because our brains are wired to pay attention to certain things, when you build your message on three key (research-backed) strategies, you will bypass the brain’s defenses, stand out from the crowd, and influence decision makers to choose you...every single time. This audiobook tells you how.
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- Narrated by: Christian Hansen
- Length: 3 hrs and 34 mins
- Release date: 01-11-2021
- Language: English
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$16.99 or free with 30-day trial
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- By: Michael Anthony White
- Narrated by: Michael Anthony White
- Length: 9 hrs and 7 mins
- Unabridged
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening. That's me. I'm that kid. I've learned much by playing the role of an avid observer, and feel I must break my silence if only for a spell. Sitcoms have thrived on the silly subject matter of telephone support for decades, exposing the most despicable acts of customers and corporations alike.
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Narrated by: Michael Anthony White
- Length: 9 hrs and 7 mins
- Release date: 21-10-2021
- Language: English
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$26.99 or free with 30-day trial
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I'll Be Back: How to Get Customers to Come Back Again & Again
- By: Shep Hyken
- Narrated by: Shep Hyken
- Length: 4 hrs and 42 mins
- Unabridged
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How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job.
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I'll Be Back: How to Get Customers to Come Back Again & Again
- Narrated by: Shep Hyken
- Length: 4 hrs and 42 mins
- Release date: 13-08-2021
- Language: English
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$16.99 or free with 30-day trial
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The Impact of Excellent Customer Service on Business Growth
- By: Uche Akeeb
- Narrated by: Mandy Grant-Grierson
- Length: 1 hr and 2 mins
- Unabridged
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.
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The Impact of Excellent Customer Service on Business Growth
- Narrated by: Mandy Grant-Grierson
- Length: 1 hr and 2 mins
- Release date: 26-07-2021
- Language: English
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$9.99 or free with 30-day trial
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The Wallet Allocation Rule
- Winning the Battle for Share
- By: Timothy Keiningham, Lerzan Aksoy, Luke Williams, and others
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release date: 27-07-2020
- Language: English
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$15.99 or free with 30-day trial
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- By: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 27-07-2020
- Language: English
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$19.99 or free with 30-day trial
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- By: Andrew Frawley
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Unabridged
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Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the audiobook provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2.
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Release date: 29-07-2020
- Language: English
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$15.99 or free with 30-day trial
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UnSelling
- The New Customer Experience
- By: Scott Stratten, Alison Kramer
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Unabridged
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UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. UnSelling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers.
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UnSelling
- The New Customer Experience
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Release date: 27-07-2020
- Language: English
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$19.99 or free with 30-day trial
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- By: David Meerman Scott
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Unabridged
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Required listening for any organization that interacts with the public - ranging from independent consultants to established large corporations and small businesses to new start-ups and nonprofits - The New Rules of Sales and Service is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Release date: 27-07-2020
- Language: English
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$26.99 or free with 30-day trial
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Choose Your Customer
- How to Compete Against the Digital Giants and Thrive
- By: Jonathan L. S. Byrnes, John S. Wass
- Narrated by: Chris Sorensen
- Length: 10 hrs and 1 min
- Unabridged
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Every year, managers at companies large and small are finding it harder to compete with the likes of Google and Amazon, who are stealing their customers and cornering every conceivable market and service. There is, however, a way for companies to survive - and win - in this era of digital behemoths. Choose Your Customer is a powerful customer-targeted guide that can help managers level the playing field against their biggest competitors.
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Choose Your Customer
- How to Compete Against the Digital Giants and Thrive
- Narrated by: Chris Sorensen
- Length: 10 hrs and 1 min
- Release date: 17-08-2021
- Language: English
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$19.99 or free with 30-day trial
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- By: Hermann Scherer
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Unabridged
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Zeig Dich, dann wirst Du zum Leuchtturm Deiner Branche! Du bist kompetent. Du hast Talente. Doch wie sichtbar bist du damit? Kennen deine Kunden und Geschäftspartner deine Superkräfte? Warum sind die einen mit einer Dienstleistung erfolgreich und warum bleiben die anderen auf ihren Fähigkeiten sitzen, ohne daraus Kapital schlagen zu können? In seinem Ratgeber beschreibt Erfolgsautor Herrmann Scherer den Weg raus aus der Unsichtbarkeit. Denn wer auf sich aufmerksam macht und seine Bekanntheit steigert, ist auf dem richtigen Weg zum persönlichen und beruflichen Erfolg.
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Release date: 05-06-2023
- Language: German
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$13.99 or free with 30-day trial
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- By: Zvi Band
- Narrated by: Steven Jay Cohen
- Length: 8 hrs
- Unabridged
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Our professional relationships are the most important asset we have when it comes to growing our careers and our businesses. Most people think of this as “networking”. But in today’s hyperconnected market, the most cost-effective and high-return route to new, repeat, and referral business is through our existing networks, not through adding more social media “friends” and “connections”. This transformative guide from relationship marketing expert Zvi Band shows you how to deepen your personal connections to achieve your professional goals.
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- Narrated by: Steven Jay Cohen
- Length: 8 hrs
- Release date: 13-04-2021
- Language: English
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$26.99 or free with 30-day trial
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Extrameile Kundenservice
- Sales-up-Call
- By: Stephan Heinrich, Maria-Theresa Schinnerl
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Length: 1 hr
- Unabridged
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1.) Service - das Marketing der Zukunft! 2.) Performance-Check - Worum geht´s konkret? 3.) Extrameile für KundInnen. a.) Der REIZ-ende Kunde - Was tun wenn der Kunde laut wird? b.) Service-Sünden tun weh. c.) Service-Persönlichkeit sein.
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Extrameile Kundenservice
- Sales-up-Call
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Series: Sales-up-Call
- Length: 1 hr
- Release date: 09-03-2021
- Language: German
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$9.99 or free with 30-day trial
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Il Denaro - un Mito
- By: Ben Sweetland
- Narrated by: Stefano Trillini
- Length: 18 mins
- Unabridged
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Lo scopo di questo capitolo è quello di darti un vero concetto per quanto riguarda l'irrealtà del denaro. Uno lotta così duramente per i soldi, quando in realtà ciò che sta veramente cercando è il risultato, ciò che si ottiene con i soldi: sicurezza, cibo, riparo, vestiti, ecc. Guardiamo al denaro come qualcosa di reale. Prendiamo un dollaro e lo teniamo nelle nostre mani e sentiamo di avere qualcosa di sostanziale. In realtà, per quanto il suo valore stabile sia fonte di preoccupazione, una moneta è flessibile come un elastico.
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Il Denaro - un Mito
- Narrated by: Stefano Trillini
- Length: 18 mins
- Release date: 09-03-2021
- Language: Italian
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$6.99 or free with 30-day trial
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So wird jede Veranstaltung zum Erfolg
- By: Torsten Schröder
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Unabridged
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Eine erfolgreich durchgeführte Veranstaltung ist ein optimales Instrument, um neue Kunden zu gewinnen und Bestandskunden noch stärker zu binden. Sie bietet auch den idealen Rahmen, um Produkte und Dienstleistungen wirkungsvoll in der Öffentlichkeit zu präsentieren. Bei den eigenen Mitarbeitern sorgen ein gelungenes Kick-Off-Event oder eine emotionale Weihnachtsfeier für einen Motivationsschub und verstärken so die Identifikation mit dem Arbeitgeber.
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So wird jede Veranstaltung zum Erfolg
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Release date: 05-03-2021
- Language: German
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$8.99 or free with 30-day trial
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Between Doormat and Diva
- How Massage Therapists Can Find the Sweet Spot Between Service & Servitude
- By: Dee Vickers, Kelly Bowers
- Narrated by: Michael E. Russo
- Length: 1 hr and 49 mins
- Unabridged
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Customer service is so much more than cucumber water and hot towels. The best customer service takes care of your clients and takes care of you. Without that balance, you cannot grow and thrive in your massage practice. Learn how to do customer service authentically, honoring your highest values.
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Between Doormat and Diva
- How Massage Therapists Can Find the Sweet Spot Between Service & Servitude
- Narrated by: Michael E. Russo
- Length: 1 hr and 49 mins
- Release date: 12-02-2021
- Language: English
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$9.99 or free with 30-day trial
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