How can packaging enhance the customer experience and drive growth in the fast-casual industry?

In today’s episode, Troy meets with Zachary Stein, the Co Founder and CEO of SupplyCaddy, a leading global manufacturer of custom packaging and disposables for the food service industry with clients such as Burger King Popeyes, Dave's Hot Chicken, Huey Magoo's, Krispy Krunchy Chicken, Levain Bakery and more.

Zach and Troy cover topics like:

• The importance of the customer experience in at home dining

• The need for customized packaging solutions that cater to the specific needs of each brand and their food offerings

• The role of technology in forecasting and managing supply chain logistics for packaging materials

• The impact of off-premise dining on the packaging requirements for QSR and fast casual brands

• The significance of sustainability and regenerative practices in packaging design and materials

You can learn more about Zachary Stein and SupplyCaddy on his website.

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

How can data and statistics help your business elevate hospitality?

Lucas Judice, founder of Freatz, a comprehensive Customer Experience Monitoring Tool for restaurants, discusses how businesses should prioritize hospitality by providing a wow factor to customers.

In this episode, Troy and Lucas cover topics like:

• Hospitality is essential in every business, including restaurants.

• Using data to understand customers’ needs is vital for success.

• Freatz helps restaurants gather data from customers and provides actionable recommendations.

• Implementing Freatz’s recommendations can increase revenue and improve customer satisfaction.

You can learn more about Lucas Judice and Freatz on his website, or connect with him on LinkedIn.

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

Episode author:

Troy Hooper, Lucas Judice

How can the principles of hospitality elevate your business and brand?

Anthony Zaller, a hospitality lawyer, discusses the importance of hospitality in business and shares insights on how to provide value to clients and customers.

In this episode, Troy and Anthony cover topics like:

• Providing value is the key to success in any industry

• The importance of empathy in understanding client/customer needs

• How to approach law with a hospitality mindset

• Staying updated on legal changes to protect your business interests

You can learn more about Anthony Zaller on his website, his blog or connect with him on LinkedIn.

For more information on Prosper Forum visit the website and LinkedIn.

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

Can the right company culture be the key to limitless brand growth?

Paul Tran, Director of Franchising for Pepper Lunch Restaurants and franchising fanatic answers this question and more in this episode of The Pineapple Perspective.

In this episode, Troy and Paul cover topics like:

• Paul’s unique definition of hospitality

• How a single act of hospitality can transform a business’s reputation

• The importance of customer delight and quality in franchise success

• And finally, why investing in people has the highest ROI

You can learn more about Paul Tran on his website or connect with him on X and LinkedIn.

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

In this episode of The Pineapple Perspective, Troy interviews Charlie Eblen of Single Tree Wood Fire Barbecue on his passion for building community through undeniable hospitality and the perfect plate of barbecue. Together they talk about the importance of genuine relationships and going above and beyond to create memorable experiences for guests.

In this episode, we answer questions like:

• How do I create memorable experiences for my guests?

• How can I measure the ROI of community involvement?

• How can businesses train their employees to prioritize hospitality?

• What are some strategies for businesses to engage with and support their local schools and organizations?

Charlie Eblen is the owner of restaurant and catering business, Single Tree Wood Barbeque. His belief in undeniable hospitality has him on a mission to make Single Tree Wood BBQ the Nike of BBQ. You can learn more about him and his business at https://www.singletreebbq.com/

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

In the latest episode of The Pineapple Perspective, Troy sits down with Jason Berkowitz, Founder and CEO of ARROW UP. Together they talk about how to leverage technology to increase ROI, stabilize employee churn, and maintain compliance with federal and state regulations.

In this episode, we answer questions like:

• How can hospitality be translated into a tech company?

• What is the ROI of investing in hospitality training and compliance?

• How can technology simplify risk management and compliance in the hospitality industry?

• Why is community important in the restaurant industry?

• How can operators navigate challenges such as labor shortages and rising costs in the restaurant industry?

Jason Berkowitz is the CEO and Founder of ARROW UP - an online platform with built-in content and a suite of smart tools that help restaurants develop leaders, satisfy compliance and lower operating costs. You can learn more about him and ARROW UP training here: https://arrowuptraining.com/

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

Wondering how to stand out in the crowded restaurant space? Wishing you knew what to say on social media to bring people into your restaurant? In the first episode of The Pineapple Perspective, Troy sits down with Shawn Walchef of Cali BBQ Media to talk about how to translate your hospitality business into inspirational and tactical marketing methods.

In this episode, we answer questions like:

• What is digital hospitality?

• How can my business’ story make an impact with the community?

• What should I do to elevate my customer’s experience?

• How do I create dedicated fans to my restaurant?

Shawn Walchef is a Restaurateur, Storyteller, Producer, Husband and Father. You can learn more about him and his businesses at https://betheshow.media/

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk - listeners will walk away with a plan of action that’s right for them.

If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest.

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.