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The Pineapple Perspective

By: Troy Hooper
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  • Summary

  • What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk - listeners will walk away with a plan of action that’s right for them. If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest. For more information on Troy Hooper and Pepper Lunch, visit: https://www.krpusa.com/ and https://www.pepperlunchrestaurants.com/
    2024
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Episodes
  • 006 - Delivering the Wow Factor: How Data Can Transform the Customer Experience

    006 - Delivering the Wow Factor: How Data Can Transform the Customer Experience
    Jun 13 2024

    How can data and statistics help your business elevate hospitality?

    Lucas Judice, founder of Freatz, a comprehensive Customer Experience Monitoring Tool for restaurants, discusses how businesses should prioritize hospitality by providing a wow factor to customers.

    In this episode, Troy and Lucas cover topics like:

    • Hospitality is essential in every business, including restaurants.

    • Using data to understand customers’ needs is vital for success.

    • Freatz helps restaurants gather data from customers and provides actionable recommendations.

    • Implementing Freatz’s recommendations can increase revenue and improve customer satisfaction.

    You can learn more about Lucas Judice and Freatz on his website, or connect with him on LinkedIn.

    This show is sponsored by Pepper Lunch. Find a location near you!

    Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

    Episode author:

    Troy Hooper, Lucas Judice

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    39 mins
  • 005 - Achieving Business Success with Expert Hospitality Insights from Anthony Zaller

    005 - Achieving Business Success with Expert Hospitality Insights from Anthony Zaller
    Jun 6 2024

    How can the principles of hospitality elevate your business and brand?

    Anthony Zaller, a hospitality lawyer, discusses the importance of hospitality in business and shares insights on how to provide value to clients and customers.

    In this episode, Troy and Anthony cover topics like:

    • Providing value is the key to success in any industry

    • The importance of empathy in understanding client/customer needs

    • How to approach law with a hospitality mindset

    • Staying updated on legal changes to protect your business interests

    You can learn more about Anthony Zaller on his website, his blog or connect with him on LinkedIn.

    For more information on Prosper Forum visit the website and LinkedIn.

    This show is sponsored by Pepper Lunch. Find a location near you!


    Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
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    43 mins
  • 004: Hospitality as a Business Growth Strategy with Franchising Expert Paul Tran

    004: Hospitality as a Business Growth Strategy with Franchising Expert Paul Tran
    May 30 2024

    Can the right company culture be the key to limitless brand growth?

    Paul Tran, Director of Franchising for Pepper Lunch Restaurants and franchising fanatic answers this question and more in this episode of The Pineapple Perspective.

    In this episode, Troy and Paul cover topics like:

    • Paul’s unique definition of hospitality

    • How a single act of hospitality can transform a business’s reputation

    • The importance of customer delight and quality in franchise success

    • And finally, why investing in people has the highest ROI

    You can learn more about Paul Tran on his website or connect with him on X and LinkedIn.

    This show is sponsored by Pepper Lunch. Find a location near you!

    Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

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    44 mins
Art Career Success Cooking Economics
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