Ari Meisel and Gregg Schoenberg invite you to take a nostalgic trip back in time to explore the rise and fall of the buggy whip industry. Our hosts use this industry as a metaphor for industries and companies that fail to evolve with changing times and technologies. Drawing parallels with the whale blubber industry, they discuss how accessory manufacturers, like those producing buggy whips, can be blindsided by industry shifts. Reflecting on the tale of Westfield, Massachusetts, a town that once thrived on whip production, they unpack the factors that led to its downfall, pointing to complacency and the lack of adaptability.

Switching gears, Ari and Gregg examine the story of Nokia, a Finnish pulp mill company that transformed into a global leader in cell phone technology. Alongside, they explore how brands like Patagonia and Trader Joe's have built robust customer loyalty, emphasizing the significance of adaptability in maintaining brand relevance. Finally, they highlight examples of successful transitions between industries and the importance of strategic planning in facilitating such pivots.

You can expect all this and more as Ari and Gregg conclude their first season by nodding towards an antiquated industry and a famous song by the American rock band, Devo.

Listen, learn, and get a fresh perspective on the dynamics of industry evolution.

Ever pondered the connection between artificial intelligence and empathy? Today, we're dissecting the surprising results of a recent experiment where a ChatGPT-powered chatbot outperformed real doctors in providing empathy to patients. In fact, the chatbot produced answers that were rated three to four times more trustworthy.

As we dive deeper, we explore the potential of AI tools within the medical system, its potential to improve health outcomes, and the pressing need for a culture of preventative care. There's no denying the fact that access to proper healthcare is a privilege many can't afford. Is it possible that technology can bridge this gap? We also explore how healthcare technology can benefit medical professionals by enabling them to devote more time to caring for patients and less time to busy work.

Finally, we delve into the ever-changing landscape of healthcare, as influenced by various economic forces. Drawing inspiration from David Goldhill's "Catastrophic Care", we will scrutinize the unconventional rules and regulations of the healthcare system.

Please join us on this thought-provoking journey as we reimagine healthcare thanks to AI and the powerful forces shaping modern-day healthcare.

In this riveting episode of the Everlasting Business Podcast, hosts Ari Meisel and Gregg Schoenberg dive into the systemic inefficiencies plaguing corporate workspaces, focusing on the ubiquitous yet often counterproductive elements of emails and meetings. They base their discussion on insights from this insightful Wall Street Journal article (https://www.wsj.com/articles/workers-say-its-harder-to-get-things-done-now-heres-why-2a5f1389).

Ari and Gregg scrutinize the increasing sense of difficulty in getting work done in modern corporate life, largely attributed to the inundation of emails and constant scheduling of meetings. They describe these phenomena as "inhumane" and discuss the necessity for a more efficient and empathetic approach to handling work-related communication and collaboration.

The episode serves as a wake-up call for businesses to reassess their work culture, shining a spotlight on the urgency to rectify these systemic issues and foster a healthier, more productive work environment.

Key discussion points include:

1. The pervasive issue of excessive emails in corporate workspaces.
2. The frequent scheduling of meetings that often obstructs the productivity of employees.
3. The counterproductive impact of these issues on employee morale, efficiency, and work-life balance.
4. The urgent need for innovative solutions and better work practices to mitigate these productivity pitfalls.
5. The role of leaders and managers in facilitating a shift towards more efficient and humane work practices.

Join Ari and Gregg for a compelling discussion that challenges conventional corporate norms and advocates for a more productive and balanced work culture.

Keywords: Everlasting Business Podcast, emails, meetings, corporate life, inefficiencies, work culture, productivity, employee morale, work-life balance, management practices, Wall Street Journal.

Are you ready to revolutionize your mindset and make your professional trajectory soar? Our insightful discussion on the replaceable founder system delves into the critical differences between thinking and acting like an employee versus an owner, and how this can impact your climb up the corporate ladder. Discover the four mindsets - cog, engine, engineer, and inventor - and how they can lead to different outcomes of focus, flexibility, and freedom. But that's not all! We also explore the importance of distinguishing between investing in luxuries and investing in business needs, such as the convenience of TSA Pre-Check and flying business class for work trips. Plus, we dive into the impact of tipping on customer service, employee motivation, and the relationship between employees and ownership. Don't miss this thought-provoking and potentially game-changing episode that will challenge your mindset and help you cultivate an ownership mentality in your professional life.

Can empathy and rapport-building truly change lives and transform customer service experiences? In this engaging episode, Ari shares his personal journey as an EMT and how my experiences with bedside manner have shaped his understanding of exceptional customer care. He also recounts a story involving an elderly woman who needed help but initially resisted, and how through understanding, empathy, and even a little German, he was able to build rapport with her and provide the care she required. Gregg proceeds to connect Ari's story to the extraordinary journey of Daryl Davis, a black man who forged an unlikely friendship with a Ku Klux Klan leader through empathy and understanding. This inspiring example of rapport-building paves the way for our exploration of how businesses can elevate their customer service processes, create solutions-focused experiences, and prepare for diverse customer needs. Join us as we uncover the powerful impact of empathy and rapport-building in delivering exceptional customer care.