This episode of The Distinctive Dermatologist is about something that your patients may never see directly…but they absolutely feel every time they interact with your practice: Invisible Excellence.

A practice cannot deliver a distinctive patient experience on the front stage if the backstage is chaotic. When everyone understands their role in the patient experience, the practice begins to feel like it is running with intention. We'll explore how you deliver that on this important episode.

Thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® reminds us of something important:

Distinction doesn't happen in big, dramatic moments. It happens in the quiet, consistent excellence of everyday care at YOUR dermatology clinic.

Many patients only schedule when something is already wrong. A flare-up. A spot that changed. A procedure that needs attention.

But when you're the practice that talks about prevention — before problems happen — you shift the relationship. You move from transactional to transformational.

This episode of The Distinctive Dermatologist reveals how YOU become the dermatologist who:

• Sees the whole person.
• Guides patients over time.
• Helps them feel confident every day, not just when there's a problem.

Thank you to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist.

Their commitment to helping practices deliver the Ultimate Customer Experience® reflects the same philosophy we're discussing today: Patients deserve care that is thoughtful, clear, empathetic, and proactive, not just reactive.

This episode focuses on something that doesn't always show up in patient charts—but it absolutely shows up in your practice: anxiety.

Think about what many patients feel before walking into a dermatology appointment: embarrassment about their skin, fear of a diagnosis, or concern about what treatment might involve. For some, it's their very first visit to a dermatologist—and that can feel intimidating.

Now here's what's important: the way your practice handles that moment of anxiety often determines whether you gain or lose that patient for life. Turning anxiety into assurance isn't just compassionate care—it's smart business.

Thanks again to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their dedication to helping practices deliver the Ultimate Customer Experience® reminds us that distinction isn't just about results—it's about relationships built on empathy, trust, and care.

For many dermatology practices, social media is treated like an afterthought or a marketing checkbox. But today, it's more than that—it's the digital front door to your practice.

This episode illuminates that your social media doesn't just represent your marketing. It represents your brand of care.

Thanks again to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® is a reminder that great care doesn't stop at the clinic—it extends into every touchpoint where patients connect with your brand.

In this episode of The Distinctive Dermatologist, Scott McKain explores how dermatology practices can turn everyday skin checks and follow-ups into powerful relationship-building moments. Routine appointments are often seen as ordinary—but they hold extraordinary potential for creating patient loyalty, increasing referrals, and strengthening trust.

Discover practical ways to transform standard visits into meaningful experiences that show patients they're remembered, valued, and cared for beyond the clinical interaction.

Sponsored by GentleCure from SkinCure Oncology, supporting practices committed to delivering the Ultimate Customer Experience®.

On this episode, we conclude our two-part interview with Josh Swindle, Chief Operating Officer of SkinCure Oncology. Josh explores the importance of your patient experience matching the expectations that your patients bring to your clinic.

In addition, Josh offers his insights about the future of dermatology -- and how distinctive dermatologists will partner with providers to create a more dynamic practice.

It's essential to note that, although GentleCure from SkinCure Oncology is the sponsor of this podcast, Josh's comments are not a commercial, but rather an insightful perspective on how your practice can grow and deliver what your patients truly seek in their dermatology experience.

In this special edition of The Distinctive Dermatologist, Scott McKain sits down with Josh Swindle, Chief Operating Officer of SkinCure Oncology.

While GentleCure from SkinCure Oncology sponsors this podcast, this conversation is NOT a commercial. Instead, it's a candid look at how practices can deliver care that is distinctive, trusted, and transformative.

Josh shares insights from his background as a radiation therapist, and his leadership perspective, highlighting the importance of patient-centered operations, building trust through consistency, and ensuring that practices not only treat conditions but also support the whole patient journey.

His message reinforces a central theme of this podcast: distinction is created by caring deeply, executing consistently, and going beyond the expected.

Most dermatology practices focus on the appointment itself—what happens in the exam room, or during the procedure. That's important, of course. But this episode focuses on what often gets missed: patients don't stop being your patients when they walk out the door.

In fact, post-treatment experiences—how you follow up, how you communicate, how you care for them afterward—are some of the most powerful ways to build trust, increase retention, and spark referrals.

Thanks again to GentleCure from SkinCure Oncology for sponsoring The Distinctive Dermatologist. Their commitment to helping practices deliver the Ultimate Customer Experience® is a perfect reminder: your care doesn't end when the procedure does—and distinction lives in those extra steps you take.