• 029 Joseph Murphy on Member Service, Staffing, and Success at The National Golf Club of Canada
    May 7 2025

    📞 Want to start tinkering with A.I. at your golf club?
    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you’re calling for and we’ll send it over to you right away.

    And while you’re at it, test our demo “AceCall Golf Club” AI Receptionist—ask it anything a member or guest might ask a private golf club. You’ll be amazed at what Voice AI can do for your operation.

    ---

    🎙️ In this episode of The AceCall.ai Podcast, we sit down with Joseph Murphy, General Manager of The National Golf Club of Canada—one of the most iconic and prestigious private clubs in the country.

    Joe brings over 40 years of private club leadership experience to the mic, including senior roles at top-tier clubs like St. George’s, Scarboro, Islington, and Thornhill.

    At every stop, he's built a reputation for exceptional governance, member-first thinking, and cultural excellence.

    This episode is a masterclass in timeless private club management—delivered by someone who’s seen it all.

    We go deep into:

    ✅ Why culture must be engineered, not left to chance
    ✅ The art of guiding a board (instead of just reporting to one)
    ✅ How to build staff loyalty—even with seasonal turnover
    ✅ Avoiding the “membership panic” trap that erodes club culture
    ✅ How governance done right sets the whole club up for success
    ✅ Joe’s perspective on where AI fits—and how it can support (not replace) hospitality

    Joe also shares how he uses ChatGPT personally to save time, and why Voice AI tools like AceCall could play a big role in streamlining service without sacrificing the human touch.

    Whether you’re a General Manager, Golf Pro, or part of a club leadership team, this conversation is packed with wisdom you can take straight to your next board meeting or strategy session.

    🔗 Plus, hear Joe’s candid reflections on the future of private clubs, the importance of mentorship, and the next generation of leadership our industry will need to thrive.

    🎧 Listen now to hear from one of the most respected names in Canadian club management—and take away real lessons to elevate your operations and member experience.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI, leadership, and innovation in golf club management.

    🔗 Listen on Apple, Spotify, Google, and all major podcast platforms.

    #AI #GolfPodcast #GolfClubManagement #PrivateClubLeadership #Governance #ClubCulture #GolfOperations #GolfStaffing #CanadianGolf #TheNationalGolfClub #VoiceAI #ChatGPTForGolf #AIinClubs #GolfClubStrategy #AceCallAI

    Show More Show Less
    1 hr and 23 mins
  • 028 INTERVIEW: The AI-Savvy Golf Pro - How Cameron Cox Is Contributing To the Future of AI in Golf at Glen Abbey
    Apr 22 2025

    📞 Want to start tinkering with A.I. at your golf club?

    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you’re calling for and we’ll send it over to you right away.

    And test our “AceCall Golf Club” receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You’ll be amazed at what Voice AI can do for your operation.-----------------------------------------------------------------

    In this episode of The AceCall.ai Podcast, we sit down with Cameron Cox, PGA of Canada Class ‘A’ Golf Professional and Head Professional at the iconic Glen Abbey Golf Club.

    While many in the golf industry are still wondering how AI fits into their operations, Cameron is already leading by example—quietly transforming his club’s day-to-day with practical, homegrown AI solutions.

    Cameron shares how he’s leveraged tools like ChatGPT, Grok, and Google Apps Script to streamline operations, enhance member experiences, and free up valuable time for his team.

    From building a custom Pace of Play Tracker, to creating a live betting and leaderboard app for member-guest tournaments, to using AI for event branding, retail management, and post-lesson communications—Cameron proves that you don’t need to be a software engineer to innovate in golf.

    We dive deep into:

    • How curiosity and a bias for action sparked Cameron’s AI journey

    • The real-world impact of AI tools in the pro shop and on the course

    • Leading a team through tech adoption and fostering a culture of innovation

    • The biggest missed opportunities golf pros have with AI today

    • How AI is becoming a critical skillset for the next generation of golf professionals

    Whether you're a GM, Head Pro, or part of a club’s leadership team, this conversation will inspire you to rethink what's possible—and how AI can elevate both your operations and member experience without expensive software or IT teams.

    🔗 Plus, hear how Cameron is advocating for AI adoption across Ontario’s golf community and why sharing wins—not hoarding them—is key to advancing the industry.

    🎧 Listen now to discover how you can start small, think big, and begin leveraging AI at your club—just like Cameron.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all major podcast platforms

    #AI #GolfPodcast #GolfClubManagement #GolfLeadership #PrivateClubs #GolfBusiness #GolfEvents #GolfFandB #AIForGolf #VoiceAI #GolfTech #GlenAbbeyGolfClub #CanadianGolf

    Show More Show Less
    1 hr and 18 mins
  • 027 INTERVIEW: Jeff Pacheco - GM, West Haven Golf & Country Club - Fostering Staff Loyalty, Modernizing Events, and Practical Paths Into AI
    Apr 18 2025

    📞 Want to start tinkering with A.I. at your golf club?
    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you’re calling for and we’ll send it over to you right away.

    And test our “AceCall Golf Club” receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You’ll be amazed at what Voice AI can do for your operation.

    -------------------------------------------------------------------

    In this episode of The AceCall.ai Podcast, we sit down with Jeff Pacheco, the General Manager of West Haven Golf and Country Club in London, Ontario—a respected leader who’s known for combining people-first culture, business discipline, and future-ready thinking.

    With a background that spans hotel hospitality, university coaching, and now elite private club management, Jeff shares how his diverse experiences have helped him lead West Haven through a transformative chapter of growth and innovation.

    We dive deep into how GMs can empower their teams, evolve their event programming, and thoughtfully explore emerging technologies like AI—without losing the spirit that makes private club life so special.

    We also explore:

    • How to build a culture where top talent wants to stay—and grow

    • A fresh take on event programming (including his “9 & 9” tournament model)

    • The unique challenge of managing member boards and internal politics

    • Real-world ideas for applying AI to food & beverage operations

    • Why Jeff believes your staff should feel trusted, not clock-watched

    • How to lead from the front—and why picking up trash can be a leadership move

    If you’re a General Manager or club leader who wants to keep your team energized, your members engaged, and your operations moving forward—this episode will give you tons of practical takeaways from someone who’s doing it daily.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all major podcast platforms here:

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubManagement #GolfLeadership #PrivateClubs #GolfBusiness #GolfEvents #GolfFandB #AIForGolf #VoiceAI #GolfTech #WestHavenGolf #CanadianGolf

    Show More Show Less
    1 hr and 1 min
  • 026 The Benefits Of Becoming The AI-Savvy General Manager
    Apr 16 2025

    📞 Want to start tinkering with A.I. at your golf club?

    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

    And test our "AceCall Golf Club" receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You'll be amazed at what Voice AI can do for your operation.

    -------------------------------------------------------------------

    🎙️ ACPC - Ep. 026 INTERVIEW - The Benefits Of Becoming The AI-Savvy General Manager

    In this forward-looking episode of The AceCall.ai Podcast, co-hosts Clayton Elliott and Brad Milligan dive into the growing gap between traditional golf club operations and those embracing AI to stay ahead.

    Together, they explore what it means to be an AI-savvy General Manager—someone who uses Voice AI and smart automation to do more with less, improve member satisfaction, reduce staff burnout, and reclaim precious time to reinvest in member-facing experiences.

    Drawing from real conversations with GMs across North America, Clay and Brad unpack:

    • How AI helps alleviate staffing constraints and enhance customer service
    • The concept of “digital teammates” for your staff
    • The compounding advantage of early adopters vs. those who wait
    • Real-world examples of AI answering calls, booking tee times, and handling tasks 24/7
    • The overlooked benefit of staff morale and budget savings with AI
    • The importance of fostering team buy-in and identifying a “Tech Champion” internally
    • How even the most tech-resistant managers can get started with small, easy wins


    Whether you're a private, semi-private, or public golf club, this episode will show you how becoming AI-savvy isn't about replacing your people—it’s about supporting them to do their best work.

    -----------------------------------------------------------------

    👉 Call the demo receptionist now at 1-866-838-8581 and see how it works.
    Then book a discovery call with the AceCall.ai team to see how this works at your club.

    ---------------------------------------------------------------

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all other podcast players here: https://acecall.ai/podcast

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubManagement #GolfLeadership #GolfBusiness #GolfOperations #AIForGolf #VoiceAI #GolfTech

    Show More Show Less
    38 mins
  • 025 INTERVIEW: John Caven - GM, St. George’s Golf and Country Club - Investing in People, Benchmarking Beyond Golf, Continuous Learning, and Staying Curious with AI
    Apr 14 2025

    📞 Want to start tinkering with A.I. at your golf club?

    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

    And test our "AceCall Golf Club" receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You'll be amazed at what Voice AI can do for your operation.

    -------------------------------------------------------------------

    In this episode of The AceCall.ai Podcast, we sit down with John Caven, the esteemed General Manager of St. George’s Golf and Country Club, one of Canada’s most prestigious private clubs and the host of the 2022 RBC Canadian Open.

    With a rich background that spans across Scotland and Canada, John shares the lessons he's learned from a global career in golf club management—including key takeaways from his time at the world-class Loch Lomond Golf Club.

    We dive deep into the evolution of the GM role, the challenges facing modern clubs, and how top-tier leadership balances tradition with innovation.

    We also explore:

    • The power of cultivating an “owner mindset” among members and staff

    • Creative capital planning and facility upgrades that protect club longevity

    • The realities of post-COVID staffing and what works to attract top talent

    • Why AI will play a pivotal role in personalizing the member experience and supporting frontline teams

    • How small details—like remembering how a member takes their coffee—can make world-class impressions

    If you’re a current or aspiring General Manager, this is a masterclass in thoughtful leadership, operational excellence, and adapting to a fast-changing industry—straight from someone who’s done it at the highest level on both sides of the pond.


    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all other podcast players here: https://acecall.ai/podcast

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubManagement #GolfLeadership #GolfBusiness #GolfOperations #AIForGolf #VoiceAI #GolfTech

    Show More Show Less
    1 hr and 10 mins
  • 024 INTERVIEW: Brad Burgart – GM, Rosedale Golf Club – Leading With Culture, Enhancing Member Experience, and Embracing AI To Reduce Friction and Elevate Service
    Apr 2 2025

    📞 Want to start tinkering with A.I. at your golf club?
    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

    And test our "AceCall Golf Club" receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You'll be amazed at what Voice AI can do for your operation.

    -------------------------------------------------------------------🔊 Episode Description:

    Welcome to another episode of The AceCall.ai Podcast, where we help golf club managers win with AI!

    In this episode of The AceCall.ai Podcast, we sit down with Brad Burgart, the General Manager of Rosedale Golf Club—one of Canada’s most prestigious and storied private clubs.

    With more than 25 years in the PGA of Canada and leadership roles at Fairview Mountain, Predator Ridge, and Capilano, Brad brings deep insight into what it takes to run a world-class club in a modern era.

    We explore:

    • What sets Rosedale apart and how it maintains its prestige in a changing world
    • The biggest challenges facing private clubs today—and what forward-thinking GMs are doing to solve them
    • The importance of frictionless member experiences and how small touchpoints create lasting impact
    • How AI can streamline club operations without sacrificing tradition or service
    • The future of food & beverage service, staff onboarding, and member personalization through intelligent tech
    • Why culture and team alignment remain the cornerstone of great golf club leadership


    Whether you're managing a public, semi-private, or private club, Brad’s wisdom around balancing innovation with tradition will inspire you to think bigger about your club’s potential.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all other podcast players here: https://acecall.ai/podcast

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubManagement #GolfLeadership #GolfBusiness #GolfOperations #AIForGolf #VoiceAI #GolfTech

    Show More Show Less
    1 hr
  • 023 INTERVIEW: Rich Morel - GM, Carrying Place Golf & Country Club - Financial Turnaround Tips, Building A Club Culture Nobody Wants to Leave, And How AI Is Changing The Game
    Mar 24 2025

    📞 Want to start tinkering with A.I. at your golf club?
    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

    -------------------------------------------------------------------

    Welcome to another episode of The AceCall.ai Podcast, where we help golf club managers win with AI!

    In today’s episode, we’re sitting down with Rich Morel, General Manager of Carrying Place Golf and Country Club, to explore what it takes to turn around a struggling golf club—and how disciplined leadership, smart systems, and personal connection can transform a club’s future.

    Rich took the reins at Carrying Place when it was teetering on financial collapse. Under his leadership, the club not only survived—but thrived. He shares the exact approach he used to stabilize operations, create a culture of accountability, and build a loyal, growing membership base.

    We also dive into Rich’s playbook for improving profitability in traditionally challenging areas like Food & Beverage, why most clubs underestimate their revenue leaks, and how AI is about to reshape club operations forever.

    In This Episode, You’ll Learn:

    ✅ How to lead a club out of crisis with clarity and control
    ✅ The biggest revenue leaks golf clubs face—and how to plug them
    ✅ How to create deeper member loyalty by focusing on what makes your club unique
    ✅ Why most clubs lose money in F&B (and what Rich did differently)
    ✅ How AI can save time, improve service, and support lean teams
    ✅ What it takes to build a team culture that consistently wins

    Whether you're facing financial challenges, team struggles, or are just looking to future-proof your club—this episode is packed with insights you can implement today.

    📞 Want to supercharge your club operations with Voice AI? Call us at +1 (866) 838-8581 to learn how our Voice AI-powered solutions can boost engagement, reduce missed calls, and help you run a tighter, more responsive club.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on growing and scaling your business!

    🔗 Listen on Apple, Google, and all other podcast players here: https://acecall.ai/podcast

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubManagement #GolfLeadership #GolfBusiness #GolfOperations #AIForGolf #VoiceAI #GolfTech

    Show More Show Less
    1 hr and 9 mins
  • 022 How to Increase Membership Retention in a Competitive Market
    Mar 21 2025

    📞 Want to start tinkering with A.I. at your golf club?

    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI. Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

    ----

    Welcome to another episode of The AceCall.ai Podcast, where we help golf club managers win with AI!

    Are you struggling to keep your golf club members engaged and renewing year after year? ⛳🏌️‍♂️

    In today’s ultra-competitive market, member retention is more crucial than ever.

    It’s not just about acquiring new golfers—it’s about creating an experience so valuable they never want to leave.

    In this episode of The AceCall.ai Podcast, Co-Hosts Clayton Elliott and Brad Milligan break down proven strategies to reduce churn, increase engagement, and build a thriving club community that keeps members loyal for the long haul.

    We’ll also explore how AI and automation are changing the game for golf club management, making retention easier and more predictable than ever before.

    In This Episode, You’ll Learn:

    ✅ The top reasons golf club members leave (and how to prevent it)

    ✅ How to create an exceptional, personalized member experience

    ✅ The power of flexible membership options to meet diverse golfer needs

    ✅ How events, social engagement, and exclusivity keep members loyal

    ✅ Why AI-driven automation can help predict and prevent churn

    ✅ Actionable marketing and communication tactics to retain more members

    Retention isn’t about forcing members to stay—it’s about making your club so engaging, so valuable, that leaving is never an option. 🚀

    📞 Want to supercharge your member retention with Voice AI? Call us at +1 (866) 838-8581 to learn how our Voice AI-powered solutions can boost engagement, increase renewals, and transform your golf club’s success.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on growing and scaling your business!

    🔗 Listen on Apple, Google, and all other podcast players here https://acecall.ai/podcast

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubRetention #GolfBusiness #GolfMarketing #AIForGolf #GolfTech

    Show More Show Less
    34 mins