The AceCall.ai Podcast

By: AceCall.ai
  • Summary

  • The AceCall.ai Podcast Helps Golf Club Managers Win With AI and is your go-to resource to learn how to leverage AI-driven tech to elevate member experiences, streamline operations, and build world-class golf clubs. Hosted by Clayton Elliott and Brad Milligan, the founders of AceCall.ai, this podcast dives into the transformative power of Voice AI and other cutting-edge AI solutions designed specifically for modern golf club management. Each episode explores real-world strategies, expert interviews, and game-changing innovations to help GMs stay ahead in an industry that’s rapidly evolving.
    AceCall.ai
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Episodes
  • 029 Joseph Murphy on Member Service, Staffing, and Success at The National Golf Club of Canada
    May 7 2025

    📞 Want to start tinkering with A.I. at your golf club?
    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you’re calling for and we’ll send it over to you right away.

    And while you’re at it, test our demo “AceCall Golf Club” AI Receptionist—ask it anything a member or guest might ask a private golf club. You’ll be amazed at what Voice AI can do for your operation.

    ---

    🎙️ In this episode of The AceCall.ai Podcast, we sit down with Joseph Murphy, General Manager of The National Golf Club of Canada—one of the most iconic and prestigious private clubs in the country.

    Joe brings over 40 years of private club leadership experience to the mic, including senior roles at top-tier clubs like St. George’s, Scarboro, Islington, and Thornhill.

    At every stop, he's built a reputation for exceptional governance, member-first thinking, and cultural excellence.

    This episode is a masterclass in timeless private club management—delivered by someone who’s seen it all.

    We go deep into:

    ✅ Why culture must be engineered, not left to chance
    ✅ The art of guiding a board (instead of just reporting to one)
    ✅ How to build staff loyalty—even with seasonal turnover
    ✅ Avoiding the “membership panic” trap that erodes club culture
    ✅ How governance done right sets the whole club up for success
    ✅ Joe’s perspective on where AI fits—and how it can support (not replace) hospitality

    Joe also shares how he uses ChatGPT personally to save time, and why Voice AI tools like AceCall could play a big role in streamlining service without sacrificing the human touch.

    Whether you’re a General Manager, Golf Pro, or part of a club leadership team, this conversation is packed with wisdom you can take straight to your next board meeting or strategy session.

    🔗 Plus, hear Joe’s candid reflections on the future of private clubs, the importance of mentorship, and the next generation of leadership our industry will need to thrive.

    🎧 Listen now to hear from one of the most respected names in Canadian club management—and take away real lessons to elevate your operations and member experience.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI, leadership, and innovation in golf club management.

    🔗 Listen on Apple, Spotify, Google, and all major podcast platforms.

    #AI #GolfPodcast #GolfClubManagement #PrivateClubLeadership #Governance #ClubCulture #GolfOperations #GolfStaffing #CanadianGolf #TheNationalGolfClub #VoiceAI #ChatGPTForGolf #AIinClubs #GolfClubStrategy #AceCallAI

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    1 hr and 23 mins
  • 028 INTERVIEW: The AI-Savvy Golf Pro - How Cameron Cox Is Contributing To the Future of AI in Golf at Glen Abbey
    Apr 22 2025

    📞 Want to start tinkering with A.I. at your golf club?

    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you’re calling for and we’ll send it over to you right away.

    And test our “AceCall Golf Club” receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You’ll be amazed at what Voice AI can do for your operation.-----------------------------------------------------------------

    In this episode of The AceCall.ai Podcast, we sit down with Cameron Cox, PGA of Canada Class ‘A’ Golf Professional and Head Professional at the iconic Glen Abbey Golf Club.

    While many in the golf industry are still wondering how AI fits into their operations, Cameron is already leading by example—quietly transforming his club’s day-to-day with practical, homegrown AI solutions.

    Cameron shares how he’s leveraged tools like ChatGPT, Grok, and Google Apps Script to streamline operations, enhance member experiences, and free up valuable time for his team.

    From building a custom Pace of Play Tracker, to creating a live betting and leaderboard app for member-guest tournaments, to using AI for event branding, retail management, and post-lesson communications—Cameron proves that you don’t need to be a software engineer to innovate in golf.

    We dive deep into:

    • How curiosity and a bias for action sparked Cameron’s AI journey

    • The real-world impact of AI tools in the pro shop and on the course

    • Leading a team through tech adoption and fostering a culture of innovation

    • The biggest missed opportunities golf pros have with AI today

    • How AI is becoming a critical skillset for the next generation of golf professionals

    Whether you're a GM, Head Pro, or part of a club’s leadership team, this conversation will inspire you to rethink what's possible—and how AI can elevate both your operations and member experience without expensive software or IT teams.

    🔗 Plus, hear how Cameron is advocating for AI adoption across Ontario’s golf community and why sharing wins—not hoarding them—is key to advancing the industry.

    🎧 Listen now to discover how you can start small, think big, and begin leveraging AI at your club—just like Cameron.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all major podcast platforms

    #AI #GolfPodcast #GolfClubManagement #GolfLeadership #PrivateClubs #GolfBusiness #GolfEvents #GolfFandB #AIForGolf #VoiceAI #GolfTech #GlenAbbeyGolfClub #CanadianGolf

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    1 hr and 18 mins
  • 027 INTERVIEW: Jeff Pacheco - GM, West Haven Golf & Country Club - Fostering Staff Loyalty, Modernizing Events, and Practical Paths Into AI
    Apr 18 2025

    📞 Want to start tinkering with A.I. at your golf club?
    Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

    Just let our AI Receptionist know that's what you’re calling for and we’ll send it over to you right away.

    And test our “AceCall Golf Club” receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You’ll be amazed at what Voice AI can do for your operation.

    -------------------------------------------------------------------

    In this episode of The AceCall.ai Podcast, we sit down with Jeff Pacheco, the General Manager of West Haven Golf and Country Club in London, Ontario—a respected leader who’s known for combining people-first culture, business discipline, and future-ready thinking.

    With a background that spans hotel hospitality, university coaching, and now elite private club management, Jeff shares how his diverse experiences have helped him lead West Haven through a transformative chapter of growth and innovation.

    We dive deep into how GMs can empower their teams, evolve their event programming, and thoughtfully explore emerging technologies like AI—without losing the spirit that makes private club life so special.

    We also explore:

    • How to build a culture where top talent wants to stay—and grow

    • A fresh take on event programming (including his “9 & 9” tournament model)

    • The unique challenge of managing member boards and internal politics

    • Real-world ideas for applying AI to food & beverage operations

    • Why Jeff believes your staff should feel trusted, not clock-watched

    • How to lead from the front—and why picking up trash can be a leadership move

    If you’re a General Manager or club leader who wants to keep your team energized, your members engaged, and your operations moving forward—this episode will give you tons of practical takeaways from someone who’s doing it daily.

    👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

    🔗 Listen on Apple, Google, and all major podcast platforms here:

    🔊 Listen Now and Take Your Club to the Next Level!

    #GolfPodcast #GolfClubManagement #GolfLeadership #PrivateClubs #GolfBusiness #GolfEvents #GolfFandB #AIForGolf #VoiceAI #GolfTech #WestHavenGolf #CanadianGolf

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    1 hr and 1 min

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