Send us a Text Message.

Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/
Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration
NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/

Ever wondered how to ensure every customer interaction in your practice is as magical as a visit to Disneyland? That's precisely what we're unpacking on the New Patient Group audio experience, where I, Brian Wright, guide you through the exhilarating realm of peak customer service. Achieving uniformity across your organization is no small feat, and this episode zeroes in on the choreography of success—training your team to handle every situation with the same stellar precision. We dissect the importance of consistency and how it can transform haphazard procedures into a seamless dance of efficiency and satisfaction.

Get ready to elevate your practice to that illustrious level where patient encounters become enchanting experiences. Join me as we reflect on the fearsome unknowns lurking within the day-to-day operations and reveal strategies for orchestrating a patient journey that leaves nothing to chance. By the end of our time together, you'll be equipped with the insights to create a harmonized approach that not only meets but surpasses expectations, fostering a business environment where personal and financial freedom are just a well-handled phone call away. Strap in for an insightful flight toward the pinnacle of customer service excellence that your practice is destined to reach.

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com - The Patient Experience Company
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

Trusted by the Best: WrightChat and/or New Patient Group customers include:

D

Send us a Text Message.

Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/
Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration
NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/

Embark on a quest for customer service mastery as we reveal the secrets to transforming your practice into a beacon of excellence. With the energy of our seventh season's launch still buzzing, we're taking cues from the rousing success of our AAO workshop. Feel the pulse of innovation and draw inspiration from our newest offering: a boot camp designed to perfect your approach to case and financial presentations. We're not just talking about the mechanics – we're fostering a culture where every patient encounter is an opportunity to shine, much like the United pilot in our story, where meticulous attention to detail leads to sky-high satisfaction.

Oliver from OrthoFi joins us to share his wealth of knowledge, bridging the gap between theory and practice with actionable insights. Together, we unpack the essentials of delivering a standout patient experience consistently, mirroring the care and precision exemplified by the world's most attentive flight attendants. It's a journey through the heart of customer service, exploring the critical elements that set trailblazing practices apart from the rest. Tune in for a series that promises to equip you with the tools to make your brand synonymous with excellence, ensuring your place in the community as the gold standard in patient care.

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com - The Patient Experience Company
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

Trusted by the Best: WrightChat and/or New Patient Group customers include:

Dr. St

Send us a Text Message.

Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/
AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/
Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration
NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/

Embark on an enthralling quest with us to conquer the elusive peak of customer service in healthcare! I'm Brian Wright, your guide through a series that promises to equip you with the strategies to not just meet but exceed the gold standard of customer care set by icons like Walt Disney and Montage. This season, we're tearing down misconceptions and rebuilding your understanding of what it truly means to serve patients with excellence. Get ready to transform your practice's approach with our insights into enhancing every patient interaction, integrating digital strategies, and creating an unforgettable journey that keeps patients coming back for more.

As we navigate the intricacies of patient compliance and retention, you'll uncover the art behind perfecting job roles and communication to avoid costly no-shows and to elevate the overall patient experience. We're dissecting the importance of evaluating your practice's operations to seal any leaks that could be dampening your success. From the first phone call to the final appointment, each step is a chance to leave a lasting impression on your patients, fostering loyalty and driving innovation within your healthcare practice. Tune in to revolutionize your customer service and watch as your business thrives.

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com - The Patient Experience Company
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, p

Send us a Text Message.

AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/
NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/

www.NewPatientGroup.com
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

Trusted by the Best: WrightChat and/or New Patient Group customers include:

Dr. Stu Frost
Dr. Drew Ferris
Dr. Alyssa Carter
Dr. John Grahm
Dr. Regina Blevins
Dr. Jep Paschal
Dr. David Boschken
Dr. Bryn Cooper
Dr. Jamie Reynolds
Dr. Donna Galante
Dr. Bob Skopek
Dr. Sean Carlson
Dr. Boyd Whitlock

Today's Podcast:

Discover the playbook that's catapulting orthodontic practices to the top, as we celebrate a milestone 100th episode packed with reflections and revelations. Join us for an insider's look at our vibrant mastermind event and find out how a robust, playful culture is revolutionizing the New Patient Group. In this landmark episode, we draw from the discipline of sports to show you why continuous, repetitive staff training is your ticket to business and personal excellence. It's not just a podcast; it's a tribute to the dental pioneers who dare to reimagine every patient interaction and reach new heights in their practices.

Dive into the strategies that fortify your dental practice against economic headwinds and learn how to foster resilience and growth. We'll share stories of how a strong company culture, dedicated team training, and strategic organic digital marketing make all the difference. Hear how personalized patient experiences are shattering conversion and retention ceilings, and celebrate with us the power of community, as seen at our recent mastermind event. This episode isn't just about looking back; it's a roadmap to future-proofing your practice and ensuring your business thrives through thick and thin.

Ready to transform customer interactions into your most valuable asset, especially during

Send us a Text Message.

AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/
NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

Trusted by the Best: WrightChat and/or New Patient Group customers include:

Dr. Stu Frost
Dr. Drew Ferris
Dr. Alyssa Carter
Dr. John Grahm
Dr. Regina Blevins
Dr. Jep Paschal
Dr. David Boschken
Dr. Bryn Cooper
Dr. Jamie Reynolds
Dr. Donna Galante
Dr. Bob Skopek
Dr. Sean Carlson
Dr. Boyd Whitlock

Today's Podcast:

Dive into an ocean of innovation with Dr. Bob Skopak as we explore the transformative world of Blue Ocean Orthodontics, where standing out isn't just an option—it's a necessity. Our latest fireside chat isn't your average orthodontic discussion; it's a revelation of how a clear vision and strategic outsourcing can lead to a thriving practice and personal fulfillment. Hear about the journey from conventional methods to a tech-empowered, team-oriented practice that still honors the essence of healthcare provision.

Orthodontics is evolving, and we're here to guide you through its tides of change. From amusing tales that lighten the mood, we navigate to serious talks of overcoming financial strain and leveraging technologies such as OrthoFi and Dental Monitoring. Experience the candid account of embracing digital tools and fostering patient relationships remotely—proving that care isn't confined within four walls. This episode is packed with real-life lessons and the unwavering spirit needed to cultivate a successful and gratifying practice.

Looking towards the horizon, we cast our vision on the future of orthodontics. We discuss the nuances of aligning business models with consumer trends and share strategies for enhancing patient experience and practice profitability. Embrace the synergy of efficiency, unique branding, and remote monitoring as we dissect the blueprint for an orthodontic practi

Send us a Text Message.

AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/
NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

Trusted by the Best: WrightChat and/or New Patient Group customers include:

Dr. Stu Frost
Dr. Drew Ferris
Dr. Alyssa Carter
Dr. John Grahm
Dr. Regina Blevins
Dr. Jep Paschal
Dr. David Boschken
Dr. Bryn Cooper
Dr. Jamie Reynolds
Dr. Donna Galante
Dr. Bob Skopek
Dr. Sean Carlson
Dr. Boyd Whitlock

Today's Podcast:

Discover the transformative strategies that will catapult your practice beyond the typical service model and into the realm of a people-first powerhouse. I'm Brian Wright, and on today's flight, we're navigating the treacherous skies of new patient paperwork and calls—chock-full of potential yet often mishandled. Step into the cockpit with me as we chart a course towards streamlined processes that not only enhance the patient experience but also prime them for a seamless journey with your practice.

Prepare for a deep dive into the art of turning every interaction into an opportunity for growth. From the initial phone call to the moment your clients step through your door, we're redefining practice management. No more redundant data collection or unnecessary workload; it's time for actionable tactics that set you apart in the eyes of today's discerning consumer. So buckle up and get ready to lead your practice into an altitude where only the most innovative survive and thrive.

Send us a Text Message.

AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/
NPG Iconic Registration https://newpatientgroup.com/npg-iconic/

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

Trusted by the Best: WrightChat and/or New Patient Group customers include:

Dr. Stu Frost
Dr. Drew Ferris
Dr. Alyssa Carter
Dr. John Grahm
Dr. Regina Blevins
Dr. Jep Paschal
Dr. David Boschken
Dr. Bryn Cooper
Dr. Jamie Reynolds
Dr. Donna Galante
Dr. Bob Skopek
Dr. Sean Carlson
Dr. Boyd Whitlock

Today's Podcast:

Prepare for liftoff as we navigate the latest in practice management and personal growth, with me, your pilot Brian Wright, steering the course. Season seven of the New Patient Group audio experience is your ticket to climbing higher in the business of healthcare, with a new episode format that's more dynamic and digestible. Get ready to engage with an array of thought leaders, including industry giants like Align Technology, and soak in the wisdom from our 'Growth versus Fixed Mindset' series—all tailored to maximize your practice's potential.

The cockpit is bustling with excitement as we prepare to roll out episodes that are crisp, informative, and full of actionable insights. Special guests and friends from Align Technology are coming on board to share pioneering ideas for your business. We've listened to your feedback and you've made it clear: variety is the spice of life—and of podcasts. So, whether you're seeking inspiration during your jog or wanting to unwind during your commute, this season promises a blend of therapeutic narratives and a fresh, contemporary radio style. Strap in and adjust your headsets; we're on a mission to help your practice ascend to new&

Send us a Text Message.

AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/
March 21st Webinar with Dr. Bob Skopek and our CEO, Brian Wright https://us06web.zoom.us/webinar/register/WN_yX2suoSsQNKG0g07iN_0Qw#/registration
NPG Iconic Registration page will be live soon. We will place here when ready. For now, if you want to register please visit https://newpatientgroup.com/getstarted/ and submit your information.

www.WrightChat.com
We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.

www.NewPatientGroup.com
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more!

Trusted by the Best: WrightChat and/or New Patient Group customers include:

Dr. Stu Frost
Dr. Drew Ferris
Dr. Alyssa Carter
Dr. John Grahm
Dr. Regina Blevins
Dr. Jep Paschal
Dr. David Boschken
Dr. Bryn Cooper
Dr. Jamie Reynolds
Dr. Donna Galante
Dr. Bob Skopek
Dr. Sean Carlson
Dr. Boyd Whitlock

Today's Podcast:

Dive deep into the world of elite leadership with our examination of Navy SEALs Team Six's sophisticated approach to trust and performance. Our discussion reveals how the medical industry can revolutionize leadership hiring, taking a page from the SEALs’ playbook to empower their practices. We place a spotlight on Dr. Sean Carlson's innovative Simple Orthodontics and the transformative impact of such models. If you're intrigued by a leadership strategy that can enhance your team's output, sharpen your organization's efficiency, and elevate personal and financial freedom, this episode promises invaluable insights.

Experience a paradigm shift as we dissect the unconventional wisdom behind the SEALs' leadership selection. We bring to light how trust can outweigh mere performance metrics, and why placing the right individuals in leadership positions is crucial for a thriving organization. Sit down with our esteemed guest, Dr. Bob Scopac, and get a sneak peek at our exclusive MPG Iconic event. This episode is a treasure trove for t