In this episode, Mike iarossi talks about how we should be thinking about the creation of our business metrics. When we think about how to create metrics or measures we should first be considering the point of view from our present facing metrics. 

He explains how past metrics should connect with present metrics which should connect to future facing metrics and so on. And each metric should be composed of different dimensions such as employees, operations, or customers, as an example.

Mike talks about how our current COVID metrics seem to be primarily backward facing, focusing on the number of positive cases. 

He then goes on to talk about how to create lead indicators and how to identify COVID measures that could better help us predict and address the number of positive cases. 

Note – Mike is neither an epidemiologist nor a medical professional and none of the information provided in this podcast should be taken as direction on the spread of COVID-19. This podcast and the information provided is purely for entertainment purposes and should not be taken as medical advice. 

In this episode with Mike Iarossi and David Troness, David provides a detailed look at the causal analysis of rear-end collisions. He walks step-by-step through some common approaches to causal analysis while sharing a progression through 5-whys, Fishbone Diagrams, Driver Trees, and then eventually into the Physics Based Cause Tree. 

Eventually he moves past the physics of stopping and begins to uncover the human side of the causal elements implicated in rear-end collisions. He opens up some concepts from Human Factors Engineering and starts to unpack conceptual objects like perception, reaction, and eventually motivation. 

During the conversation David starts to chip away at assumptions and shares his own personal list of the top 20 Bad Assumptions, things like:

1. People will always act in a seemingly logical way in response to their own environment.
2. The “good of the company” is always the main concern of employees. 
3. People always want to do the best they can. 

David then goes on to talk about how once the problem landscape is decomposed into its different component parts we are able to begin using different TRIZ techniques to overcome contradictions and solve some seemingly impossible problems. 

And while this is only a first pass and the overall causal analysis for rear-end collisions is still a work in process, it shows some exciting possibilities for coming up with some new industry leading solutions. 

Transcript

David Troness    00:00:00    But then what that takes you to you’ve set up all of these things are different contradictions that these three boxes for each one, now you can use Tris potentially just say, to look at how have other brilliant inventors or, you know, people really solve impossible problems. How did they overcome that type of dilemma? Not that specific line, but their instance. I wanted a distance to be long for one reason. And I wanted it to be really short for another reason. And I have both, but without just leisurely picking some number halfway in between 

Intro    00:00:52    the insane transformation podcast and who would’ve thought a handful of texters and a pink unicorn sketchbook is all that it would take to disrupt your industry. 

Mike Iarossi    00:01:17    Welcome back to the insane transformation podcast. So you are here with Mike Iarossi and David Troness. So Hey David, how are you 

David Troness    00:01:27    Doing well? Yeah, I’m, uh, uh, boiling over here. It’s super hot in Phoenix. Um, I gotta learn what the conversion is to Celsius for you guys, but anyway, it’s about a hundred degrees here. What is that? 40 or something? 

Mike Iarossi    00:01:43    100 degrees. Yeah, I think it’s probably around 38 or something like that. Um, yeah. Close. It’s pretty hot. Wow. Okay. And you’re wearing a sweatshirt. Yeah, that’s right. I think for us it’s uh, now I’m going to give you, I’m going to give you it in Celsius. I think it’s about 1314, which, uh, jeez, good luck on that. It’s it’s cold. Yeah. 

David Troness    00:02:04    Oh, that’s wonderful. Um, so yeah. Good doing good. Uh, yeah. I’m, I’m, uh, I look forward to this because I think it might be interesting to sort of review is something I’ve been thinking of as sort of an enhancement to the way we look at tough problems. So, yeah. 

Mike Iarossi    00:02:32    So this is you sort of thinking about, we’re looking at how to ta

In this episode, Mike iarossi is joined by David Troness and Don Rossi where they chat about everything from Jiu-Jitsu and Krav Maga to Autonomous vehicles. 

Transcript:

Don Rossi    00:00:00    If everybody had autonomous vehicles. Let’s say we cut down and accidents by, I dunno, 50% or something. I’m just pulling a number out. Okay. Um, economically that’s not very good for the car industry. The automobile industry wouldn’t like that. They like accidents. You destroy cars that way.

Introduction Voice Over    00:00:40    The insane transformation podcast, a paint by numbers approach to service, design, and innovation. 

David Troness    00:00:50    It just occurred to me a way to put it as, uh, uh, difficult contradiction, a young high school kid. Let’s say a freshmen who is being bullied by a larger senior, wants to not take any more crap and wants to keep, you know, the big guy away. Um, but they know if they do anything too extreme to where, you know, if you punch them in the throat or something, it’s going to get back to the hospital or to the principal. And you’re going to be in big trouble here. If they find out even off-campus sometimes if they find out that you’ve been fighting, you can be in trouble at school, which is just amazing to me. Um, but anyway, so how can you, um, or what can you use? How, how can you approach, how could a kid approach that dilemma that I’ve had enough, maybe I even want some revenge and that’s important to keep control over. Yeah. 

Mike iarossi    00:01:54    So from, from a jujitsu, well, I guess, uh, I, I think if you’re thinking about the difference between Krav and jujitsu, I mean, even if you’re using jujitsu and, and don’t get me wrong, I’m, I mean, I’m not really familiar with, I’ve never practiced Krav, so I’ve just seen a lot of cool YouTube videos, but, um, but even what you Jitsi, like you, you still have to put hands on the person. Right. So I guess the question is, is at that point, are you still, like, I guess, are we talking about the difference between if you use Krav and you hit him in the throat, versus if you use jujitsu, you take them down and sort of get in mountain and you sit on top of them and you maybe don’t hurt them, but you can diffuse the situation. I guess the question is, is it, are you still in just as much trouble if you grab the person or is it more about the spectrum of if I punch them and I inflict some serious injury versus if I just take them down relatively gently and then get on top of them, but would you be in the same amount of trouble as a, as a freshman 

David Troness    00:02:56    Kid fighting? Uh, yes. If people decided to report it, however, I even thought about jujitsu and put them in some kind of submission hold or non-BAR something where, you know, if you decide to tighten it up a little more, you’re going to tear their rotator cuff or something. Sure. What you can stop prior to that. And the big guy can tap out, um, and say, okay, okay. Um, and then you won’t leave a mark. Ah, yeah, yeah, yeah, yeah. I 

Mike iarossi    00:03:27    Remember I was in quite a few fights in junior high and high school, quite a few actually. And I, I don’t in a lot of those fights were off campus. There was very few that were on campus, but yeah, that would always be the case. You’re wa you, you basically walk off the school grands grounds and you agree to meet somewhere and then you have the fight. Um, but I guess the only thing I’m thinking of, and I, maybe this is kind of where it gets into this weird thing about jujitsu

In this episode of the Insane Transformation Podcast, Mike iarossi and Matt Wilson chat briefly about some service design aspects of the COVID Testing process before transitioning over to the topic of trust and discussing its importance within a client / consultant relationship. 

In this episode, Mike Iarossi weighs in on the 7-hour wait time that the folks in NSW are dealing with as they are queuing up for their COVID tests. He talks about what needs to happen next to start making some improvements to the process and invites the “powers that be” to jump into their car and head down to the testing facility to experience the emotions and frustration first hand. 

In this episode, Mike Iarossi introduces a tool called Focal Objects to help you increase your creativity and lateral thinking for product and service design. 

In this episode Mike iarossi jumps up on his soapbox to talk about how amazing his haircut is. And to talk about how business owners and service designers can flip the My Problem scenario on its head to delight customers. 

In this episode, Mike iarossi chats about his first introduction to using a sketchbook. He talks about how fun and easy it can be to improve your creative outcomes by incorporating sketches into your customer interactions.

Transcript

Introduction    00:00:21    The insane transformation podcast and who would have thought a handful of textures and a pink unicorn sketchbook is all that it would take to disrupt your industry. 

Mike Iarossi    00:00:33    It is 4:13 AM on Sunday coming to you from Australia’s capital

Canberra. There is an absolutely freezing cold wind coming off the mountains. And I don’t know, it feels like it’s blowing directly onto my front window here and penetrating the window and just absolutely chilling my bones. But anyway, good morning. Good afternoon. And good evening to you from wherever you are listening to the podcast at the moment that the nice thing about not having a specific set production plan is that I can take feedback. So if someone sends in an email based on the last podcast, I can take that feedback. And so for instance, the last one was abstraction. So I can take that feedback and pull it into the next episode, or even maybe design an episode around that feedback. And that’s basically what today is. I wasn’t planning on doing the session, but I did get a really good question on sketch work and on where sort of design thinking comes in or doesn’t come in to the work that I do. 

Mike Iarossi    00:02:03    So obviously it’s very, it’s a very specific question to me, but I think anybody that’s looking to really start to improve some of their service or product designs, I think they can really benefit from using sketches, especially if you’re, if you’re someone who has a lean six Sigma background, or maybe you’ve got a, sort of a hard science background, you’ve got a master’s in chemistry, or, you know, even finance, you know, working with a lot of numbers and things like that, chances are, you probably don’t use much, if anything, in terms of sketches and you’re, probably the person that will benefit it more benefit from it more than most. 

Mike Iarossi    00:02:54    Now, I think to set this up, I’ll give you a couple of good examples. And again, if you, if you know how I do this, like literally I make up these examples, I’m staring out into space while I’m recording the podcast. And I’m just thinking of some random example that I can use to explain whatever topic or whatever situation I’m going to try to talk through. So the interesting thing about design work, I guess first I’ll share my own introduction to design thinking and sort of how I got into sketch work, but then I’ll, I’ll talk about, I think, how this affects most people in terms of their ability to recall information. So there’s two parts to recall it there’s the storage and there’s the recall. And then I think it, and this is of course, given that I can remember these three points by the end of the podcast. And then there’s the third point where I’ll actually talk about sort of how we use this from day to day. So we’ll see if I can remember those. So my intro to design thinking and sketch work a little bit on storage and recall, and then sort of how I’m, how I’m using this and feel free to stop for a coffee break like I’m doing right now. 

Mike Iarossi    00:04:21    All right. So I, when I did my master’s, so I did my masters in tech entrepreneurship. When I did my masters, there was an entire course dedicated to everything was actually called design thinking. So an entir