#26 Service Design Fails: COVID Testing
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#26 Service Design Fails: COVID Testing
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About this listen
In this episode, Mike Iarossi weighs in on the 7-hour wait time that the folks in NSW are dealing with as they are queuing up for their COVID tests. He talks about what needs to happen next to start making some improvements to the process and invites the “powers that be” to jump into their car and head down to the testing facility to experience the emotions and frustration first hand.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.