• Creating structure from chaos: Seychelle Padgett, Yanick Goens, and Jessica Michniacki on HR with heart
    Jul 31 2025
    This episode was recorded live at the isolved booth during SHRM 25 in San Diego. William Tincup sat down with Seychelle Hercules Padgett, Yanick Goens, and Jessica Michniacki. Each guest brought a different take on what it means to lead with empathy and courage in HR. Jessica explained how she helps clients through terminations. She does the hard work with calm and compassion. Yanick shared how he manages daily conflict by showing up in person and listening first. Seychelle described how she rebuilt her career after a layoff and found new purpose by helping others do the same. The conversation moved quickly, but each answer left an impact. These professionals do not just talk about people-first culture. They live it. Timestamps 00:00 — William Tincup kicks off from the SHRM floor 00:28 — Jessica owns the nickname “The Terminator” by leading hard conversations 01:11 — William calls out the emotional cost of termination work 01:33 — Yanick explains why comfort should never follow tough decisions 01:54 — Seychelle finds her edge by bringing order to dysfunction 02:29 — William draws a connection between chaos theory and HR 02:40 — Seychelle compares good HR to good jazz 02:54 — Yanick keeps things from burning down by leading with presence 03:25 — Yanick tells the moment he protected both the company and the person 04:09 — Seychelle reflects on losing her job and gaining her voice 05:17 — Jessica returns to her first company and mentors the next wave 06:06 — Seychelle embraces failure as fuel 07:05 — William recalls how NASA made failure part of the plan 07:29 — Seychelle defines people heroes as those who lift others 08:07 — William compares career confidence to body dysmorphia 08:13 — Jessica points to leaders who never ask for credit 08:48 — Yanick shares why floor time builds trust 09:40 — The group agrees HR works best when it feels human This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠
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    10 mins
  • Alain Hunkins and Tim Sackett explain how rituals fix culture and expose bad leadership
    Jul 31 2025
    This episode was recorded live at SHRM from the isolved booth in San Diego. William Tincup and Ryan Leary spoke with Alain Hunkins and Tim Sackett about what culture actually looks like inside real companies. Alain explained why simple rituals can completely shift team energy without using policies or budgets. Tim pushed back on whether leaders even know how to build culture in the first place. They both argued that most teams never see culture modeled in action. They said that leaders usually confuse tasks for people. They described how rituals during interviews can help candidates understand whether they belong. They also explained why bad leaders often stay in power. They perform well. They bring in money. They meet goals. But they never learn how to lead. Timestamps 00:00 — The SHRM booth goes live with William and Ryan 00:52 — Alain sings Happy Birthday to show how rituals shift energy 02:17 — Leaders build culture through ritual. Bad managers don’t 03:21 — Alain explains how people-first leadership changes performance 03:44 — Tim questions whether leaders know how to build culture at all 04:07 — Alain shares a check-in ritual that changes team meetings 05:20 — Most people never learn culture because they never see it 05:39 — Tim asks why interviews don’t include real culture cues 06:54 — People should walk away from interviews if it’s not a fit 07:35 — Tim explains how performance rankings reveal real expectations 08:48 — Feedback should feel intense in the first 90 days 09:14 — Alain warns that buzzwords won’t fix culture 10:05 — Ryan asks whether bad culture is just bad fit 10:50 — Culture is your boss. Not the brand 11:30 — Alain explains why bad leaders get protected 13:08 — Tim defines a people hero as someone who balances business and care 14:56 — Alain says people heroes speak truth to power and lead with kindness This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠
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    16 mins
  • Jennifer Conway on California compliance, AI fear, and why HR needs warmth and clarity
    Jul 31 2025
    This live conversation from the SHRM floor in San Diego features Jennifer Conway of Coastal Payroll—an isolved partner who brings boots-on-the-ground insight into what’s keeping HR leaders up at night. She joins William Tincup and Ryan Leary to unpack the big three: compliance risk, the slow-but-steady rise of AI, and what makes someone a true people hero. Jennifer shares why California remains ground zero for wage and hour anxiety, how small businesses struggle without full-time HR staff, and why her own CHRO stands out for being both blunt and deeply human. From AI curiosity to compliance fear, this one hits the pain points HR leaders are quietly navigating—while offering a little hope, too. Timestamps 00:00 — Live from SHRM San Diego with Jennifer Conway 00:45 — Jennifer explains Coastal Payroll’s role in the isolved network 01:18 — The HR help small businesses desperately need 01:51 — California compliance fears and rising legal risk 02:07 — What “people hero” means to Jennifer 02:19 — Why her CHRO stands out in a risk-heavy world 03:01 — Making HR relatable to business owners 03:36 — The real conversation around AI adoption 03:58 — Last year’s hype vs this year’s real interest 04:27 — DIY AI regret and turning to isolved too late 04:45 — Some HR leaders still hesitate, but curiosity is rising 04:59 — Jennifer’s one piece of advice: get proactive on compliance now This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    6 mins
  • Vision, empathy, and disruption: Matt McCune and Thomas Daglis on what real people heroes do
    Jul 31 2025
    Recorded live at the isolved booth at SHRM 2025 in San Diego, this episode features two industry voices with very different superpowers—Matt McCune and Thomas Daglis. Hosted by William Tincup and Ryan Leary, the conversation digs into the unexpected traits of true HR heroes and why it takes more than empathy to make a difference. Matt explains how his company bet against the status quo twenty years ago—risking everything to fight back against a broken healthcare system. He breaks down how putting the employee first meant redefining the economics of healthcare itself. Thomas brings a data-first lens, showing how predictive analytics can transform retention strategy into a science of trust. Together, they paint a picture of leadership that doesn’t just protect the business—it changes the game. Timestamps 00:00 — Live from the isolved booth at SHRM 2025 in San Diego 00:21 — Why the phrase “people hero” means more than just empathy 01:15 — Vision and compassion enter the conversation for the first time 02:10 — Matt’s superpower: turning complexity into clarity 02:30 — Why simplifying jargon matters more than selling features 03:32 — Thomas’ superpower: predicting trends through data 04:27 — A Picasso anecdote that reframes failure and creative volume 05:14 — The moment Matt knew he made a difference 05:51 — How one bold healthcare decision rewired the status quo 06:33 — Putting employees at the center of a high-stakes pivot 07:45 — From whiteboard skepticism to market leadership 08:58 — Internal pressure, financial risk, and the cost of disruption 09:34 — The Uber analogy that put it all in perspective 10:15 — Thomas’ moment of impact: using data to reduce turnover 10:50 — Running live experiments on praise, incentives, and trust 11:32 — Why retention is really about investing in humans This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    12 mins
  • Michael Bach on why inclusion works best when everyone’s part of the conversation
    Jul 31 2025
    Live from the isolved booth at SHRM San Diego, William Tincup and Ryan Leary sit down with Michael Bach—CEO of the Canadian Centre for Diversity and Inclusion and longtime DEI data advocate. What starts as a light-hearted nod to Bach’s rainbow pocket square quickly turns into a sharp critique of performative allyship, corporate backsliding, and the real reason inclusion still meets resistance in the workplace. Bach doesn’t pull punches. He makes the case that DEI isn’t about politics—it’s about profit, retention, and basic business sense. He explains why some companies never truly committed, how guilt distracts from progress, and what happens when white men are excluded from the inclusion narrative. From George Floyd to corporate walk-backs, this one packs perspective—and a little heat. Timestamps 00:00 — Michael Bach shows up loud and proud at SHRM 01:00 — Why visibility matters when you’re part of the “invisible minority” 02:15 — Inclusion is not seasonal—stop treating Pride like a one-month campaign 03:00 — Measuring DEI isn’t about politics—it’s about business outcomes 04:45 — George Floyd sparked urgency, but companies rushed without real buy-in 06:10 — Why performative support failed and which brands are paying the price 07:30 — Boycotts, corporate reckoning, and the lesson from South Africa 08:40 — You can’t fix the past—but you have to move forward from it 10:00 — The gender pay gap hurts more than fairness—it stunts the economy 11:15 — Business should do better because it’s profitable—not because it’s noble 12:10 — Acronyms confuse people—start with business language instead 13:45 — Inclusion failed when it excluded straight, white, able-bodied men 15:10 — Real DEI includes everyone—even the traditionally overrepresented 16:30 — Why “people heroes” are anyone who intentionally makes work more inclusive 17:45 — The future of inclusion depends on action, not awareness campaigns 18:40 — Final laughs: gym memberships, Palm Springs heat, and Bob Hope myths This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    21 mins
  • Authenticity and impact shape how these HR leaders define success and leadership
    Jul 31 2025
    This episode was recorded live at SHRM 2025 in San Diego. William Tincup sat down with D’Mar Phillips, Bill Chval, and Franz Schreiner. Each guest brought a unique lens to the idea of people leadership. They spoke with clarity. They answered without polish. They showed what real influence looks like inside a company. D'Mar explained why strong relationships matter more than surface-level connection. Bill revealed how motivation depends on knowing what others need before they ask. Franz shared how product success starts with diagnosing the right problem. They did not try to impress. They told stories. They reflected on turning points. They spoke about feedback that hurt but helped. They showed how leadership means staying grounded even when you want to retreat. They made it clear that legacy begins with how you show up every day. Timestamps 00:00 — Why they start with HR superpowers instead of job titles 01:10 — William explains how motivation fails without personalization 02:00 — “What did you hear?” creates clarity through reflection 03:10 — Franz explains the gap between customer asks and real problems 04:20 — Bill defines a people hero as someone who makes a difference 05:40 — Bill uses a kitchen whiteboard to reinforce what matters 06:30 — Franz explains why Bill leads the same way at home and work 07:40 — D'Mar reframes heroism as the courage to be authentic 08:30 — William embraces blunt honesty but checks for permission 09:20 — Franz explains how inspiration helped shape his leadership 11:00 — Franz reveals why transparency matters more than pretending 12:20 — A project failure at Uber taught Franz to lead with honesty 13:10 — Feedback without sugarcoating builds long-term trust 14:10 — Bill recalls when a stranger wanted to work for him 16:20 — D'Mar shares what Feeding America’s CEO taught him about feedback 17:50 — He explains why you should never leave just to escape something This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    19 mins
  • Brock Arnold and Rita Kusi on defining people heroes and building purpose from hardship
    Jul 31 2025
    Live from the isolved booth at SHRM in San Diego, William Tincup and Ryan Leary sit down with two guests who’ve never met—but leave with a shared outlook on HR leadership, family, and purpose. Brock Arnold and Rita Kusi bring two powerful, personal takes on what it means to be a “people hero”—and how life, work, and service intersect when you’re truly committed to others. Rita shares how she left her corporate job and moved back to Ghana to build an HR consultancy from the ground up. She talks about her passion for remote team development and the power of global inclusion. Brock opens up about the emotional impact of his son’s leukemia diagnosis and how it reshaped his values. That moment sparked the creation of Thrive Life Project, a nonprofit helping families facing trauma find peace and connection through healthy meals and hands-on activities. This one hits hard—and sticks with you. It’s about listening better, caring deeper, and remembering what really matters when the noise fades away. Timestamps 00:00 — Two strangers meet at the booth, but values connect fast 01:35 — What “people hero” really means in today’s workplace 02:26 — HR in a cape: Rita’s image of unsung heroes 03:29 — Brock breaks down empathy as action, not performance 04:08 — Giving without expectations becomes the core value 04:19 — Rita’s radical move to Ghana to give back through HR 05:18 — Brock’s world shifts with his son’s leukemia diagnosis 06:13 — The moment that led to founding Thrive Life Project 07:25 — What “barely surviving” looks like for families in crisis 09:07 — Why decision fatigue makes dinner feel impossible 10:07 — Bringing families together with meals and STEM—not screens 10:46 — Rita’s HR superpower: building remote teams across borders 12:19 — Why global synergy drives her passion for technology and people 12:33 — Brock’s superpower: empathetic listening that builds real trust 13:18 — Why culture doesn’t shift unless people feel understood 13:39 — Final reflections on timing, connection, and serving others when it matters most This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    14 mins
  • Christine Allen and Caleb Larkin recap the SHRM crowd frenzy and isolved booth madness
    Jul 31 2025
    Live from the isolved booth at SHRM Annual in San Diego, Christine Allen and Caleb Larkin join William Tincup and Ryan Leary to wrap the event with laughs, insight, and a little chaos. This wasn’t just another tradeshow—it was a full-on activation. Caleb breaks down how isolved’s infamous text-based bingo game drew over 400 participants—and why designer purses turned the booth into a mob scene. Christine dishes on crowd control, social energy, and what surprised her most about the experience. William and Ryan reflect on what worked this year—including the flow between podcast guests and sales—and share their favorite unscripted podcast moments from the show floor. It’s equal parts hype, hilarity, and hard-earned takeaways. Timestamps 00:00 — End-of-day chaos as the team wraps the final show 00:27 — Why isolved’s SHRM booth drew record-breaking traffic 01:06 — Caleb breaks down the isolved bingo game strategy 02:10 — The text message game that teaches software features on the fly 02:34 — Crowd frenzy over designer purse giveaways hits a boiling point 04:46 — Managing crowd control and accidental fire hazards 06:07 — Lessons from running a high-traffic booth 06:50 — Podcasting meets sales: integration finally clicks 07:57 — “Do y’all have Jesus in your heart?”—Tincup’s Sunday kickoff 08:19 — The surprising impact of live podcast pairings 09:20 — First-time guests bond over astrology, end up collaborating 10:13 — Two random coaches walk up—then deliver gold on the mic 11:10 — How the booth’s layout encouraged authenticity and connection 11:45 — Encouraging nervous guests: “It’s just like Starbucks” 12:26 — Cold pitches, warm leads, and hilarious rejections 13:10 — What Christine and Caleb would tweak for next year 13:51 — Running out of swag for the first time ever 14:45 — 500 water bottles, infused flavors, and fan-favorite ginger water 15:22 — Final reflections on energy, team effort, and booth success This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    16 mins