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Jennifer Conway on California compliance, AI fear, and why HR needs warmth and clarity

Jennifer Conway on California compliance, AI fear, and why HR needs warmth and clarity

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 This live conversation from the SHRM floor in San Diego features Jennifer Conway of Coastal Payroll—an isolved partner who brings boots-on-the-ground insight into what’s keeping HR leaders up at night. She joins William Tincup and Ryan Leary to unpack the big three: compliance risk, the slow-but-steady rise of AI, and what makes someone a true people hero. Jennifer shares why California remains ground zero for wage and hour anxiety, how small businesses struggle without full-time HR staff, and why her own CHRO stands out for being both blunt and deeply human. From AI curiosity to compliance fear, this one hits the pain points HR leaders are quietly navigating—while offering a little hope, too. Timestamps 00:00 — Live from SHRM San Diego with Jennifer Conway 00:45 — Jennifer explains Coastal Payroll’s role in the isolved network 01:18 — The HR help small businesses desperately need 01:51 — California compliance fears and rising legal risk 02:07 — What “people hero” means to Jennifer 02:19 — Why her CHRO stands out in a risk-heavy world 03:01 — Making HR relatable to business owners 03:36 — The real conversation around AI adoption 03:58 — Last year’s hype vs this year’s real interest 04:27 — DIY AI regret and turning to isolved too late 04:45 — Some HR leaders still hesitate, but curiosity is rising 04:59 — Jennifer’s one piece of advice: get proactive on compliance now This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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