In this episode, Wendy Liebmann talks to Anna Mayo, NielsenIQ VP Beauty Vertical, and WSL Strategic Retail’s Elia Auchane and Katie Hornsby about the importance of collaboration to drive innovation at retail.

They discuss:

• In challenging retail times, how critical it is to inspire new thinking
• The power of bringing different companies and different disciplines to address critical challenges and define new opportunities
• How WSL Strategic Retail’s Retail Safari® gets people away from their desks to experience and learn from innovative retail concepts often outside their own areas of expertise
• WSL and NIQ’s collaboration that connects consumer and shopper insights to drive inspiration across disciplines to affect change

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In this episode, Wendy Liebmann talks to Fiona Sartoretto Verna, retail architect and co-leader of the company Sartoretto Verna™, founded by her grandfather to reshape the global pharmacy landscape. Today, the company has designed pharmacies in over 48 countries, including the US.

Episode Highlights:

• How her family company was founded to create a “temple of care”, rather than merely a dispensary
• How the model of US health care retail is obsolete, and requires new thinking to be profitable
• The importance of building health care retail that reflects each community it serves
• Creating unique experiences for younger and older patients (shoppers), pharmacies can no longer be one-size-fits-all.
• The role of technology in delivering not only efficiency but a customized, personalized health care selling experience
• Insights from other countries, such as Saudi Arabia and Italy, that are relevant for the reinvention of US health care

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In this episode, Wendy Liebmann talks to Justin Honaman, Head of Worldwide Retail & Consumer Goods Business Development at Amazon Web Services, about the impact of the latest technologies transforming business.

They discuss:

• How generative AI is the next big thing – at least for a moment.
• How the issues are around tariffs have turned CPG and retail conversations back to supply chain – for the moment.
• How AI is now part of every business discussion -- and not the next big thing.
• How companies win in this new technology age only if the CEO is totally engaged.
• And, the continuing speed at which everything is changing. Fast.

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Visit our website for transcripts and video podcasts. Subscribe and rate us with your favorite podcast app!