Chances are, if you’re a biz owner, you’ve heard a thing or two about client experience. But… what the heck even is it? AND, how do you deliver a good experience to your clients?

Buckle up buttercup because on today’s episode of Unfiltered, we’re diving into a juicy conversation about everything we’ve learned about client experience (mostly from Fran, whose literal job title is client experience architect). From the misconceptions we had when we were just getting started to the big mistakes we’ve made to the fun ways we’ve sprinkled in our own personal touches, this episode is dishing on everything there is to know about client experience.

Highlights:

3:03—16:59 - Defining what client experience even is and the thing you’ll want to know before creating yours
16:59—26:33 - Common misconceptions and ways our perspectives on client experience have shifted since starting our businesses
26:33—30:28 - When’s the right time to prioritize client experience (and what’s actually worth investing in when you’re just getting started)
30:28—35:15 - The importance of outlining your processes (and what that even means)
35:15—51:41 - How and why to have good-ass communication with clients and the fun personal touches you can add to make communication your own
51:41—54:48 - The pros and cons to templatized emails
54:48—1:03:07 - Looks vs. experience and whether or not to focus on branded touch points
1:03:07—1:14:00 - How automations have changed our lives, saved our sanity, and made us millionaires (Jk… mostly)

Don't forget to connect with us on Instagram! Find Han @hannahreed.co, Fran @thepassionscollective, and Alethea @copywithspice. And if you have thoughts, feedback, questions, etc. that you want to share with us, pop over to the bottom of this page on Alethea’s website!