Showing results by author "Noah Fleming"

Categories

All Categories

4 results
Sort by
    • Evergreen

    • Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
    • By: Noah Fleming
    • Narrated by: Noah Fleming, Walter Dixon
    • Length: 7 hrs and 23 mins
    • Unabridged
    • Overall
      3 out of 5 stars 2
    • Performance
      3 out of 5 stars 2
    • Story
      3 out of 5 stars 2

    Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base.

    Regular price: $30.45

    • Dealing with Difficult Customers

    • How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
    • By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
    • Narrated by: Tom Parks, Cristina Panfilio
    • Length: 4 hrs and 50 mins
    • Unabridged
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.

    Regular price: $25.62

    • The Customer Loyalty Loop

    • The Science Behind Creating Great Experiences and Lasting Impressions
    • By: Noah Fleming
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 50 mins
    • Unabridged
    • Overall
      5 out of 5 stars 2
    • Performance
      5 out of 5 stars 2
    • Story
      5 out of 5 stars 2

    How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.

    Regular price: $28.42

    • Noah Fleming on Enduring Customer Loyalty

    • By: Noah Fleming
    • Narrated by: Dave Summers
    • Length: 10 mins
    • Original Recording
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    In Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (published by AMACOM), author Noah Fleming explains how constantly searching for new customers is not a solution for new business. Fleming argues that customer loyalty is built through proper marketing that balances getting new customers and keeping existing ones. The purpose of the book is to give managers the steps needed to find their right sense of balance.

    Regular price: $1.44