Showing titles in Customer Service
-
-
Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- By: Luz Hernández
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
-
Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Release date: 10-01-2024
- Language: Spanish
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
-
-
-
Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- By: Bill Price, David Jaffe
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.
-
Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Release date: 27-07-2020
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
Income from Outcomes
- Tap into Unrealized Income from a Customer Outcome Program
- By: Paul Henderson
- Narrated by: Paul Henderson
- Length: 7 hrs and 5 mins
- Unabridged
-
Overall
-
Performance
-
Story
Many organizations fail to achieve the vast untapped value available to them. Unseen opportunities can skyrocket revenue and profits but are tragically never realized. Income from Outcomes puts the key to unlocking that potential directly at your fingertips. You will have the power to propel your company to amazing new heights. At the highest level, it’s not complex. The book provides a road map for following an outcome-based approach. It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
-
Income from Outcomes
- Tap into Unrealized Income from a Customer Outcome Program
- Narrated by: Paul Henderson
- Length: 7 hrs and 5 mins
- Release date: 04-04-2022
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- By: Edgar Papke
- Narrated by: Don Hagen
- Length: 8 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization.
-
True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Narrated by: Don Hagen
- Length: 8 hrs and 16 mins
- Release date: 25-07-2014
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $26.99 or 1 Credit
Sale price: $26.99 or 1 Credit
-
-
-
Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- By: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
-
Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 10-12-2013
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $3.99 or 1 Credit
Sale price: $3.99 or 1 Credit
-
-
-
Fundamentum
- Deine Schritt für Schritt Anleitung für ein erfolgreiches und nachhaltiges Network Marketing Business
- By: Anselm Fischer
- Narrated by: Anselm Fischer
- Length: 1 hr and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
Die fundierteste und ehrlichste Informationsquelle im Network Marketing. Ich bin angetreten, um die Branche zu professionalisieren und nachhaltig zu verändern. Mein Ziel ist es, so viele Menschen wie möglich in ein freies und selbstbestimmtes Leben zu begleiten. Es ist ihm ein Herzensanliegen DIR dabei zu helfen, deine persönlichen Ziele, Visionen und Träume zu erreichen, um so deine Freiheit zu erlangen.
-
Fundamentum
- Deine Schritt für Schritt Anleitung für ein erfolgreiches und nachhaltiges Network Marketing Business
- Narrated by: Anselm Fischer
- Length: 1 hr and 45 mins
- Release date: 29-12-2023
- Language: German
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Marketing Management for Beginners
- How to Create and Establish Your Brand With the Right Marketing Management, Build Sustainable Customer Relationships and Increase Sales Despite a Buyer’s Market
- By: Sebastian Wahlig
- Narrated by: Casey Wayman
- Length: 1 hr and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
Intelligent marketing management is an important tool for brand building and sustainable customer loyalty. Here you will get an introduction to marketing management and its most important basics: What does the term actually mean these days and what goals does it pursue? Surely you have heard of the well-known marketing mix, but what exactly is behind it? You will find easy-to-understand answers to all these questions in this book, which will help you to get a general overview of the basics. In addition, you will receive important practical tips as well as a 10-step action plan.
-
Marketing Management for Beginners
- How to Create and Establish Your Brand With the Right Marketing Management, Build Sustainable Customer Relationships and Increase Sales Despite a Buyer’s Market
- Narrated by: Casey Wayman
- Length: 1 hr and 24 mins
- Release date: 05-01-2024
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $12.99 or 1 Credit
Sale price: $12.99 or 1 Credit
-
-
-
How to Sell Nothing
- The Logical Way to Make the Emotional Sale
- By: Joe Pallo
- Narrated by: Rick Regan
- Length: 3 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
Forget about selling a great product or service; the secret to being a great salesperson is to sell nothing. Instead, focus on building emotional relationships. The result? An increase in sales, growth, income, and more fun in your career. How To Sell Nothing demonstrates a repeatable process to recognize the difference between a logical sale that is driven by your voice and an emotional sale which is driven by your prospect’s voice.
-
How to Sell Nothing
- The Logical Way to Make the Emotional Sale
- Narrated by: Rick Regan
- Length: 3 hrs and 34 mins
- Release date: 20-12-2023
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
-
-
-
Invloed [Influence]
- Geheimen van krachtig overtuigen en overreden [Secrets of Powerful Persuasion and Persuasion]
- By: Ben Hartman
- Narrated by: Roy van den Groot
- Length: 2 hrs and 21 mins
- Unabridged
-
Overall
-
Performance
-
Story
In een wereld die constant evolueert en waar informatie in overvloed aanwezig is, is het vermogen om invloed uit te oefenen en anderen te overtuigen een waardevolle vaardigheid geworden. Of het nu gaat om het inspireren van je team op de werkvloer, het beïnvloeden van de beslissingen van klanten, of het overtuigen van vrienden en familieleden, de kracht van overtuigingskracht speelt een cruciale rol in ons dagelijks leven.
-
Invloed [Influence]
- Geheimen van krachtig overtuigen en overreden [Secrets of Powerful Persuasion and Persuasion]
- Narrated by: Roy van den Groot
- Length: 2 hrs and 21 mins
- Release date: 28-09-2023
- Language: Dutch
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- By: Nick Mehta, Robin Van Lieshout
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.
-
Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Narrated by: Stephen R. Thorne
- Length: 7 hrs and 59 mins
- Release date: 26-12-2023
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $24.99 or 1 Credit
Sale price: $24.99 or 1 Credit
-
-
-
The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- By: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.
-
The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Release date: 02-07-2024
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $27.88 or 1 Credit
Sale price: $27.88 or 1 Credit
-
-
-
Service als Haltung
- Sales-up-Call
- By: Stephan Heinrich, Sabine Hübner
- Narrated by: Stephan Heinrich, Sabine Hübner
- Length: 1 hr and 7 mins
- Unabridged
-
Overall
-
Performance
-
Story
Service gehört zum Business. Immer! Service ist kein Sahnehäubchen, das es in guten Zeiten obendrauf gibt. Service ist eine Haltung und macht den Unterschied zwischen Erfolg und Misserfolg eines Unternehmens.
-
Service als Haltung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Sabine Hübner
- Series: Sales-up-Call
- Length: 1 hr and 7 mins
- Release date: 16-11-2023
- Language: German
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Moderne Kommunikation
- Sales-up-Call
- By: Stephan Heinrich, Michael Rossié
- Narrated by: Stephan Heinrich, Michael Rossié
- Length: 1 hr and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
Es geht vor allem um Authentizität und dass man KEIN Schauspieler sein soll, wenn man etwas verkaufen will. Vorgefertigte Sätze und irgendwelche Spielchen sind fehl am Platz. Man baut eine Verbindung zum Käufer auf, die zu einer Geschäftsbeziehung führt.
-
Moderne Kommunikation
- Sales-up-Call
- Narrated by: Stephan Heinrich, Michael Rossié
- Series: Sales-up-Call
- Length: 1 hr and 6 mins
- Release date: 16-11-2023
- Language: German
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Conversations Made Easy
- Building Your Playbook for Growing Sales and Connecting with Customers
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle, especially when building new business and improving team performance. It’s a struggle with a long-lasting impact, rippling into both profit and reputation. Don’t rely on price discounts and canned pitches to win business. Let your team see and hear authentic leadership so they too can become good leaders.
-
Conversations Made Easy
- Building Your Playbook for Growing Sales and Connecting with Customers
- Narrated by: Chris Jennings, Stephen George
- Series: Conversations Made Easy, Book 1
- Length: 5 hrs and 55 mins
- Release date: 13-11-2023
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
The Center of Experience, Second Edition
- A Blueprint for Creating the Experience-Led Enterprise (House of the Customer)
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 2 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. Companies must keep up with this demand in order to remain competitive. This includes competition for both customers as well as employees. More importantly, while many organizations have traditionally focused on external-facing initiatives first, it is the ones which start internally that have the greatest potential to provide long-term positive benefits.
-
The Center of Experience, Second Edition
- A Blueprint for Creating the Experience-Led Enterprise (House of the Customer)
- Narrated by: Kenneth Montgomery
- Length: 2 hrs and 53 mins
- Release date: 02-11-2023
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- By: Micah Solomon
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
-
Can Your Customer Service Do This?
- Create an Anticipatory Customer Experience That Builds Loyalty Forever
- Narrated by: Lyle Blaker
- Length: 4 hrs and 34 mins
- Release date: 23-10-2023
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
-
-
-
Go Big or Go Home
- By: Diana Kander, Tucker Trotter
- Narrated by: Diana Kander, Tucker Trotter
- Length: 2 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the customer think, "This just feels right." This book is your blueprint for tapping into a clients gut feeling and bringing home the win. Go Big or Go Home is the greatest collection of the most memorable pitches in film, sports, business, and philanthropy.
-
Go Big or Go Home
- Narrated by: Diana Kander, Tucker Trotter
- Length: 2 hrs and 28 mins
- Release date: 19-10-2023
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $15.99 or 1 Credit
Sale price: $15.99 or 1 Credit
-
-
-
Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- By: Dominik Siegel
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dies ist ein hocheffektives Arbeitsbuch zu den Themen: Neukundengewinnung, Verkaufen am Telefon, Verkaufen über die WebCam, deinen Umsatz steigern mit Spaß und echter Begeisterung, on top gibt es zahlreiche Tipps und Tricks für die Praxis. Achtung wirkt sofort bei Anwendung.
-
Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Release date: 01-07-2022
- Language: German
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $14.99 or 1 Credit
Sale price: $14.99 or 1 Credit
-
-
-
Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- By: Mitche Graf
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Customer Service Is Dead, author, serial entrepreneur, and customer-service expert Mitche Graf draws on 35 years of experience developing best-in-class customer-care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer-service policies and training employees in your business to improve customer satisfaction, focus on the customer experience, and maximize business growth.
-
Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Release date: 16-06-2022
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
-
Overall
-
Performance
-
Story
Wie kann ich erfolgreich Kunden lesen und verstehen? Wie kann ich ständig neue Kunden begeistern und gewinnen? Wie kann man es schaffen, dass die Kunden einen lieben? Was muss eine tiefenwirksame Hypnose für die Kundengewinnung können? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
-
Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-2022
- Language: German
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $6.81 or 1 Credit
Sale price: $6.81 or 1 Credit
-