Showing titles in Customer Service
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Human Sigma
- Managing the Employee-Customer Encounter
- By: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release date: 29-11-2016
- Language: English
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$28.99 or free with 30-day trial
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- By: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Release date: 12-05-2014
- Language: English
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$22.99 or free with 30-day trial
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- By: Blake Morgan
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Unabridged
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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Release date: 29-10-2019
- Language: English
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$21.99 or free with 30-day trial
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
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Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Release date: 07-05-2024
- Language: English
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$12.99 or free with 30-day trial
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Mastering Customer Service Etiquette
- Building Lasting Relationships and Achieving Excellence
- By: Diverne Ingraham, Kristian Ingraham
- Narrated by: Alan Parrish
- Length: 3 hrs and 4 mins
- Unabridged
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"Mastering Customer Service Etiquette" is a comprehensive guide designed to help businesses enhance their customer service practices, foster customer loyalty, and maintain a competitive edge in today’s dynamic market. This audiobook delves into the fundamental principles of excellent customer service, emphasizing the importance of effective communication, cultural sensitivity, and personalized interactions.
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Mastering Customer Service Etiquette
- Building Lasting Relationships and Achieving Excellence
- Narrated by: Alan Parrish
- Length: 3 hrs and 4 mins
- Release date: 31-12-2025
- Language: English
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$9.99 or free with 30-day trial
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Retention First
- By: John Lamerton
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Unabridged
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Most small businesses chase strangers. Ads, funnels, lead magnets, networking breakfasts–they’re all just pouring more water into a leaky bucket. Put retention last, and you’ll feel knackered, always chasing the next deal, feeling like your business is running you, not the other way round.
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Retention First
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Release date: 26-02-2026
- Language: English
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$20.99 or free with 30-day trial
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- By: Dr. Sulman Ahmed
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Unabridged
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For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Release date: 07-05-2024
- Language: English
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$19.99 or free with 30-day trial
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Winning Customer Loyalty
- Turn Shoppers into Fans and Inspire Them to Spend More
- By: Mahmud Hasan
- Narrated by: Mahmud Hasan
- Length: 6 hrs and 31 mins
- Unabridged
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In a world where products are easy to copy and prices can change overnight, loyalty is the ultimate competitive advantage. Winning Customer Loyalty is your blueprint for transforming ordinary shoppers into passionate advocates who buy more, stay longer, and tell others why they love your brand.
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Winning Customer Loyalty
- Turn Shoppers into Fans and Inspire Them to Spend More
- Narrated by: Mahmud Hasan
- Length: 6 hrs and 31 mins
- Release date: 03-12-2025
- Language: English
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$22.99 or free with 30-day trial
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- By: Ross Smith, Mayte Cubino, Emily McKeon
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Unabridged
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The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Release date: 27-12-2024
- Language: English
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$33.99 or free with 30-day trial
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- By: Joseph A. Michelli
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Unabridged
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What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.
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All Business Is Personal
- One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Narrated by: Rob Reider
- Length: 7 hrs and 41 mins
- Release date: 13-05-2025
- Language: English
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$28.99 or free with 30-day trial
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Redesigning Thinking
- How Service Design Is Solving Our 21st Century Challenges
- By: Clive Grinyer
- Narrated by: Clive Grinyer
- Length: 11 hrs and 22 mins
- Unabridged
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In Redesigning Thinking, Clive Grinyer discusses service design – the holistic process of managing all the points in a customer’s journey with the provider, from the initial introduction down to the last customer interaction, with the purpose of designing each interaction and experience in a way that is user-friendly and relevant to the customer.
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Redesigning Thinking
- How Service Design Is Solving Our 21st Century Challenges
- Narrated by: Clive Grinyer
- Length: 11 hrs and 22 mins
- Release date: 11-12-2025
- Language: English
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$27.99 or free with 30-day trial
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Retention Made Simple
- Create Client Loyalty Without a Ton of Tech, Time or Money
- By: Sam Morrison Wilson
- Narrated by: Sam Morrison Wilson
- Length: 53 mins
- Unabridged
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Most small business owners spend all their energy finding new clients, but the real growth lies in retention. Retention Made Simple reveals how to keep your clients longer, get more referrals, and turn appreciation into your most powerful marketing strategy, all without expensive tools or complicated funnels.
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Retention Made Simple
- Create Client Loyalty Without a Ton of Tech, Time or Money
- Narrated by: Sam Morrison Wilson
- Length: 53 mins
- Release date: 05-12-2025
- Language: English
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$5.99 or free with 30-day trial
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SEO Supercharged
- Skyrocket Your Website’s Traffic, Leads, and Sales with Proven Strategies
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 6 mins
- Unabridged
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Want to rank higher on Google, drive more organic traffic, and grow your business without relying on paid ads? This is the ultimate guide to mastering modern SEO—fast. SEO Supercharged is your step-by-step blueprint to navigating the world of search engine optimization and turning your website into a high-ranking, traffic-generating machine. Whether you're an entrepreneur, content creator, small business owner, or marketing professional, this book gives you the exact strategies used by top SEO experts to dominate search results and convert clicks into customers.
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SEO Supercharged
- Skyrocket Your Website’s Traffic, Leads, and Sales with Proven Strategies
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 6 mins
- Release date: 02-07-2025
- Language: English
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$9.99 or free with 30-day trial
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Influencer Unleashed
- The Ultimate Blueprint to Build Your Brand, Grow Your Audience & Monetize Your Passion
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 1 hr and 47 mins
- Unabridged
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Influencer Unleashed is the ultimate step-by-step guide for aspiring content creators, digital entrepreneurs, and everyday dreamers who want to build real influence—and income—in today’s creator economy. Whether you're starting from zero or looking to scale your online presence, this powerful playbook breaks down everything you need to know to grow your audience, create engaging content, and monetize your brand across platforms like Instagram, YouTube, TikTok, and beyond.
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Influencer Unleashed
- The Ultimate Blueprint to Build Your Brand, Grow Your Audience & Monetize Your Passion
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 1 hr and 47 mins
- Release date: 10-06-2025
- Language: English
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$9.99 or free with 30-day trial
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Viral Velocity
- Mastering Social Media Marketing for Explosive Growth
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 3 mins
- Unabridged
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Ready to turn your social media presence into a money-making, audience-growing powerhouse? In Viral Velocity, CIN Entertainment delivers a no-fluff, action-packed guide to mastering the strategies, psychology, and tools that drive explosive social media growth — no matter your starting point. Whether you're a business owner, aspiring influencer, creator, or brand builder, this book gives you everything you need to attract attention, build loyal communities, and convert engagement into real results.
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Viral Velocity
- Mastering Social Media Marketing for Explosive Growth
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 3 mins
- Release date: 09-06-2025
- Language: English
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$9.99 or free with 30-day trial
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Social Skills Mastery: The Power of Connection
- How to Instantly Make Friends, Read People, and Influence with Ease
- By: Victoria X Hayes
- Narrated by: Bob Shannon's voice replica
- Length: 4 hrs and 57 mins
- Unabridged
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Social Skills Mastery is your complete guide to boosting confidence, reading people, and communicating with ease. Whether you're aiming to overcome social anxiety, sharpen your charisma, or strengthen your network, this audiobook offers practical strategies you can apply right away.
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Social Skills Mastery: The Power of Connection
- How to Instantly Make Friends, Read People, and Influence with Ease
- Narrated by: Bob Shannon's voice replica
- Length: 4 hrs and 57 mins
- Release date: 17-03-2025
- Language: English
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$16.99 or free with 30-day trial
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Experiencia del cliente impulsada por IA
- El futuro de la excelencia en el centro de llamadas
- By: Sam Zuker
- Narrated by: Cecilia Brito
- Length: 7 hrs and 49 mins
- Unabridged
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Experiencia del cliente impulsada por IA: el futuro de la excelencia en el centro de llamadas. Una guía completa para operaciones de alto rendimiento. Hace treinta años, el servicio al cliente priorizaba la velocidad y la eficiencia sobre la satisfacción y la empatía. Con el tiempo, observé y lideré su evolución de un centro de costos a una ventaja estratégica en empresas grandes y pequeñas.
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Experiencia del cliente impulsada por IA
- El futuro de la excelencia en el centro de llamadas
- Narrated by: Cecilia Brito
- Length: 7 hrs and 49 mins
- Release date: 11-11-2025
- Language: Spanish
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$26.99 or free with 30-day trial
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Standing on Shoulders
- From Fleas and Failure to Building a Culture of Service in Tech
- By: Sam Sapp
- Narrated by: Mariah Florez-MacInnis
- Length: 1 hr and 24 mins
- Unabridged
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What do fleas, betrayal, and bankruptcy have to do with building a technology business? Everything. In Standing on Shoulders: From Fleas and Failure to Building a Culture of Service in Tech, Sam Sapp shares his raw, unfiltered journey from near-collapse to creating a company built on faith, resilience, and service. From the sting of broken partnerships to the grind of clawing back from bankruptcy papers, from ransomware stand-offs to rebuilding trust in technology, Sam’s story is as much about people as it is about IT. This isn’t a how-to manual.
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Standing on Shoulders
- From Fleas and Failure to Building a Culture of Service in Tech
- Narrated by: Mariah Florez-MacInnis
- Length: 1 hr and 24 mins
- Release date: 03-11-2025
- Language: English
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$9.99 or free with 30-day trial
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ROI Reimagined: Redefining Business Success
- 11 Bold New Ways to Measure What Really Matters
- By: Martin Newman
- Narrated by: Martin Newman
- Length: 8 hrs and 7 mins
- Unabridged
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ROI Reimagined introduces 11 revolutionary ways to measure business success in the modern marketplace: Return on Inspiration – How well do you motivate your people? Return on Integrity – Do customers trust your brand? Return on Inclusion – Does your business reflect the world you serve? Return on Innovation – Are you evolving fast enough to stay relevant? And 7 more game-changing metrics that forward-thinking leaders are already using to outperform their competition. Why settle for measuring the past when you could be shaping the future?
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ROI Reimagined: Redefining Business Success
- 11 Bold New Ways to Measure What Really Matters
- Narrated by: Martin Newman
- Length: 8 hrs and 7 mins
- Release date: 03-11-2025
- Language: English
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$26.99 or free with 30-day trial
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- By: Bill Tancer
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
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How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp might have more clout than any expert guidebook, magazine article, or newspaper critic. No wonder many businesses feel terrified by the review-driven marketplace.
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Release date: 16-10-2014
- Language: English
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$21.99 or free with 30-day trial
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