Showing titles in Customer Service
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Sense & Respond
- How Successful Organizations Listen to Customers and Create New Products Continuously
- By: Jeff Gothelf, Josh Seiden
- Narrated by: Graham Rowat
- Length: 6 hrs and 19 mins
- Unabridged
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Overall5
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Performance5
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Story5
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders.
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Sense & Respond
- How Successful Organizations Listen to Customers and Create New Products Continuously
- Narrated by: Graham Rowat
- Length: 6 hrs and 19 mins
- Release date: 10-12-2019
- Language: English
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$23.53 or free with 30-day trial
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 4 hrs and 41 mins
- Unabridged
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Overall3
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Performance3
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Story3
Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Narrated by: Timothy Andrés Pabon
- Length: 4 hrs and 41 mins
- Release date: 13-11-2018
- Language: English
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$19.22 or free with 30-day trial
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- By: Kirstin Rae Evans
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Unabridged
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Overall0
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Performance0
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Developing unwavering confidence and a magnetic personality can transform your career, relationships, and self-image. Yet even the most capable people battle self-doubt or struggle to share ideas effectively. If you’ve ever felt invisible in a crowd or longed to take command of a room, Small Talk [5-in-1]: 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation is your roadmap to standing out and succeeding.
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Release date: 09-07-2025
- Language: English
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$16.99 or free with 30-day trial
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Beyond Referrals
- How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients
- By: Bill Cates
- Narrated by: Tracy Kinkead
- Length: 5 hrs and 56 mins
- Unabridged
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Overall3
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Performance3
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Story3
While referrals are important, they're not the endgame. Beyond Referrals helps you turn referrals into introductions, appointments, and sales - showing you how to turn referrals into introductions to the prospects who are eager to hear from you. Then, you'll learn proven ways to convert a high percentage of prospects into high-value clients.
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Beyond Referrals
- How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients
- Narrated by: Tracy Kinkead
- Length: 5 hrs and 56 mins
- Release date: 18-12-2015
- Language: English
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$23.18 or free with 30-day trial
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The Customer Loyalty Loop
- The Science Behind Creating Great Experiences and Lasting Impressions
- By: Noah Fleming
- Narrated by: Walter Dixon
- Length: 5 hrs and 50 mins
- Unabridged
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Overall2
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Performance2
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Story2
How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.
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The Customer Loyalty Loop
- The Science Behind Creating Great Experiences and Lasting Impressions
- Narrated by: Walter Dixon
- Length: 5 hrs and 50 mins
- Release date: 15-11-2016
- Language: English
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$23.18 or free with 30-day trial
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Marketing
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 2 hrs and 54 mins
- Unabridged
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Overall2
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Performance2
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The success of your business depends on the success of your marketing efforts. If you can identify what customers want, need, and can afford - and give it to them - you will achieve outstanding results.This indispensable guide contains 21 powerful marketing ideas you can use immediately.
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Marketing
- Narrated by: Brian Tracy
- Length: 2 hrs and 54 mins
- Release date: 18-11-2014
- Language: English
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$15.68 or free with 30-day trial
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The Brand Who Cried Wolf
- Deliver on Your Company's Promise and Create Customers for Life
- By: Scott Deming
- Narrated by: Scott Deming
- Length: 5 hrs and 49 mins
- Unabridged
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Overall2
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Performance2
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Story2
The Brand Who Cried Wolf is the ultimate handbook for companies and individuals who want to establish and sustain their most powerful, successful brands Instead, The Brand Who Cried Wolf explains that great branding doesn't come from gimmicks or even from good advertising. Great branding begins and ends with exceptional, innovative customer service.
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good book
- By PeteM on 08-03-2022
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The Brand Who Cried Wolf
- Deliver on Your Company's Promise and Create Customers for Life
- Narrated by: Scott Deming
- Length: 5 hrs and 49 mins
- Release date: 11-04-2013
- Language: English
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$22.72 or free with 30-day trial
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- By: James P. Womack, Daniel T. Jones
- Narrated by: James P. Womack
- Length: 4 hrs and 16 mins
- Abridged
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Overall5
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Performance4
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Story4
A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't...
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- Narrated by: James P. Womack
- Length: 4 hrs and 16 mins
- Release date: 11-10-2005
- Language: English
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$19.30 or free with 30-day trial
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- By: Geoffrey Colon
- Narrated by: Geoffrey Colon
- Length: 6 hrs and 14 mins
- Unabridged
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Overall5
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Performance5
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Story5
Now that 75 percent of screen time is spent on connected devices, digital strategies have moved front and center of most marketing plans. But what if that's not enough? What if most people ignore company messages? What if consumer engagement never goes further than the "like" button? A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking.
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Dated and not that informative.
- By Hamishk on 05-02-2017
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- Narrated by: Geoffrey Colon
- Length: 6 hrs and 14 mins
- Release date: 15-07-2016
- Language: English
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$23.53 or free with 30-day trial
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What Clients Love
- A Field Guide to Growing Your Business
- By: Harry Beckwith
- Narrated by: Harry Beckwith
- Length: 3 hrs and 29 mins
- Abridged
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Overall2
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Performance2
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Story2
An international bestselling business author shares the secrets to making your brand stand out in a crowd and win over the attention and acclaim of consumers. Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics. Now he applies his unparalleled...
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What Clients Love
- A Field Guide to Growing Your Business
- Narrated by: Harry Beckwith
- Length: 3 hrs and 29 mins
- Release date: 10-01-2003
- Language: English
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$17.09 or free with 30-day trial
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Do It! MARKETING
- 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition
- By: David Newman
- Narrated by: David Newman
- Length: 8 hrs and 10 mins
- Unabridged
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Overall3
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Performance2
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Small business marketing doesn't have to be a mystery. It's just a series of simple decisions (and the action steps to implement those decisions) that will help you regain the clarity, confidence, and control you need to succeed. Do It! Marketing is an encouraging kick in the pants that will reignite your marketing mojo. The underlying premise is that "only action creates results."
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No chapter names!!!
- By Kindle Customer on 06-12-2019
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Do It! MARKETING
- 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition
- Narrated by: David Newman
- Length: 8 hrs and 10 mins
- Release date: 12-06-2013
- Language: English
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$25.00 or free with 30-day trial
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Ignore Your Customers (and They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- By: Micah Solomon
- Narrated by: Jakob Lewis, Gabe Wicks, John Behrens
- Length: 5 hrs and 16 mins
- Unabridged
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Overall2
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Performance2
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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...
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The book that you'll need to improve your CS
- By Amazon Customer on 03-06-2023
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Ignore Your Customers (and They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- Narrated by: Jakob Lewis, Gabe Wicks, John Behrens
- Length: 5 hrs and 16 mins
- Release date: 14-01-2020
- Language: English
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$23.99 or free with 30-day trial
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- By: Yaniv Navot
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Unabridged
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Overall0
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Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied across channels. It includes emerging best practices on how AI is transforming the limits of personalized experiences and offers practical guidance eon how to establish a scalable...
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Release date: 06-05-2025
- Language: English
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$16.48 or free with 30-day trial
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Digital Customer Service
- Transforming Customer Experience for An On-Screen World
- By: Rick Delisi, Dan Michaeli
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Unabridged
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Overall1
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Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.
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Digital Customer Service
- Transforming Customer Experience for An On-Screen World
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Release date: 21-12-2021
- Language: English
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$23.18 or free with 30-day trial
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Startupland
- How Three Guys Risked Everything to Turn an Idea into a Global Business
- By: Mikkel Svane, Carlye Adler
- Narrated by: Christopher Price
- Length: 5 hrs and 20 mins
- Unabridged
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Overall1
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Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three 30-something friends looking to break free from corporate doldrums, Zendesk Inc. became one of the hottest enterprise software companies, rapidly growing with customers in 150 countries. But its success was anything but predestined.
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Startupland
- How Three Guys Risked Everything to Turn an Idea into a Global Business
- Narrated by: Christopher Price
- Length: 5 hrs and 20 mins
- Release date: 27-07-2020
- Language: English
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$22.74 or free with 30-day trial
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- By: Joshua Martin
- Narrated by: Ron Ganger
- Length: 1 hr and 38 mins
- Unabridged
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrated by: Ron Ganger
- Series: The Book Every Call Center Must Have, Book 1
- Length: 1 hr and 38 mins
- Release date: 17-03-2021
- Language: English
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$9.99 or free with 30-day trial
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The Invisible Brand
- Marketing in the Age of Automation, Big Data, and Machine Learning
- By: William Ammerman
- Narrated by: Jason Culp
- Length: 8 hrs and 48 mins
- Unabridged
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Overall1
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Performance1
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The world of marketing is undergoing major change. Sophisticated algorithms can test billions of marketing messages and measure results, and shift the weight of campaigns - all in real time. What’s next? A complete transformation of marketing as we know it, where machines themselves design and implement customized advertising tactics at virtually every point of digital contact.
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The Invisible Brand
- Marketing in the Age of Automation, Big Data, and Machine Learning
- Narrated by: Jason Culp
- Length: 8 hrs and 48 mins
- Release date: 14-06-2019
- Language: English
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$25.15 or free with 30-day trial
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Leading Loyalty
- Cracking the Code to Customer Devotion
- By: Sandy Rogers, Leena Rinne, Shawn Moon, and others
- Narrated by: Lisa Larsen
- Length: 6 hrs and 39 mins
- Unabridged
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Overall1
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Performance0
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In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you...
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Leading Loyalty
- Cracking the Code to Customer Devotion
- Narrated by: Lisa Larsen
- Length: 6 hrs and 39 mins
- Release date: 16-04-2019
- Language: English
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$23.99 or free with 30-day trial
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Make Some Noise
- The Unconventional Road to Dominance
- By: Ken Schmidt
- Narrated by: Ken Schmidt
- Length: 14 hrs and 7 mins
- Unabridged
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Overall1
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The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance. Ken Schmidt is a wanted man. His role in transforming Harley-Davidson Motor...
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Make Some Noise
- The Unconventional Road to Dominance
- Narrated by: Ken Schmidt
- Length: 14 hrs and 7 mins
- Release date: 13-11-2018
- Language: English
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$28.76 or free with 30-day trial
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How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game: Your Number One Guide to Beating Debt Collectors
- By: Ernie Braveboy
- Narrated by: Millian Quinteros
- Length: 57 mins
- Unabridged
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Overall1
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Performance1
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Ultimately, with a deep understanding of the law, you are able to keep debt collectors’ aggression in check, all to your advantage. Would you want to be that person who is not afraid of debt collectors with all their rage and fury? Do you want to beat them at their own game of debt collection by using the law to your advantage to tame them? Well, if that’s what you are looking for, this book is the ultimate guide on how to take charge of the whole process so that you don’t end up making silly mistakes that could cost you. Listen to learn more....
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How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game: Your Number One Guide to Beating Debt Collectors
- Narrated by: Millian Quinteros
- Length: 57 mins
- Release date: 27-06-2018
- Language: English
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$9.06 or free with 30-day trial
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