In this episode, we speak to Mike Stasko, President at Sunny Street Cafe, a breakfast and lunch restaurant group headquartered in Columbus, Ohio with 22 locations across the US. Mike offers insight into how the brand scales with intention, blending consistency with adaptability to support both franchisee success and long-term growth.

Mike shares how a clear but flexible brand framework enables franchisees to remain consistent while still adapting to their local markets. He discusses how the business maintains operational simplicity while creating room for innovation, from regional menu options to evolving service models. He also explains how scalable infrastructure, culture and technology play a central role in ensuring sustainable growth across the franchise network.

Key Takeaways:

(04:14) Adapting physical formats and configurations creates efficiencies and allows for better alignment with diverse markets and site constraints.

(06:21) Prioritizing local involvement as part of early planning helps build stronger community relationships and establishes trust from the outset.

(09:20) Exploring off-peak opportunities can reveal adjacent revenue streams aligned with operational strengths.

(10:09) Mastering the delivery of complex offerings at scale requires thoughtful process design and operational discipline across all units.

(12:55) Long-term resilience is often shaped by decisions made in challenging times, particularly the ability to stay committed to promising initiatives.

(14:23) Investing in system-wide technology enables improved performance tracking, streamlined labor processes and enhanced visibility across the brand.

(16:33) A centralized training and development platform supports consistent learning, employee engagement and smoother onboarding across a growing network.

(17:10) Creating a balanced work environment with predictable hours helps improve employee retention and satisfaction.

(18:39) Establishing a culture rooted in bold thinking encourages continuous improvement and reinforces alignment across franchise operators and staff.

Resources Mentioned:

Mike Stasko

https://www.linkedin.com/in/mike-stasko-6240411/

Sunny Street Cafe | LinkedIn

https://www.linkedin.com/company/sunnystreetcafe/

Sunny Street Cafe | Website

https://sunnystreetcafe.com/

Wisetail | Website

https://wisetail.com/

Toast POS

https://pos.toasttab.com/

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#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

On this episode we feature Wesley Epstein, Director of Training and Franchise Business Consultant at Eggs Up Grill, who shares how culture and hospitality fuel operational excellence across a growing restaurant franchise. Wesley explains how consistency and connection are built from day one through onboarding, digital training and ongoing franchise support to ensure every guest and team member experiences the same brand DNA at every location.

Wesley also highlights the use of Wisetail’s LMS, branded internally as Egg Yolk University, to deliver scalable, personalized training while preserving the human-first values at the core of the brand.

Key Takeaways:

(02:05) A strong first-day experience helps set expectations, ease uncertainty and introduce new team members to workplace culture.

(05:12) Digital platforms enhance traditional training by reinforcing values and standards through consistent, accessible content.

(06:59) Adapting training methods to different learning styles supports better knowledge retention and overall employee performance.

(09:29) Guest feedback provides valuable insights that can shape coaching conversations and reinforce what’s working well.

(11:25) Recognizing all staff roles for their contributions, even when not publicly acknowledged, builds a sense of inclusion and appreciation.

(13:16) Welcoming new leaders from outside the industry creates opportunities to shape habits and instill values from the start.

(15:30) Clear communication channels and structured peer groups help maintain consistency and alignment as organizations grow.

(16:58) Regular forums for knowledge-sharing allow teams to exchange practical strategies and promote operational excellence.

(18:00) Feedback loops between leadership and staff can drive innovation and continuous improvement in systems and workflows.

Resources Mentioned:

Wesley Epstein

https://www.linkedin.com/in/waepstein/

Eggs Up Grill | LinkedIn

https://www.linkedin.com/company/eggs-up-grill/

Eggs Up Grill | Website

https://www.eggsupgrill.com/

Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Restaurant Franchising and Innovation Summit

https://franchisinginnovation.com/

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#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

Julius Ridgley, Director of Learning and Development at Primanti Bros. Restaurant and Bar, joins us to share how he applies a creative, culture-driven approach to workplace training. With a deep-rooted background in hospitality and a passion for pop culture, Julius shares how his role goes beyond designing courses to shaping mindset, motivation and community. He explains how humor, personal connection and cultural relevance drive meaningful learning experiences that resonate across generations.

Key Takeaways:

(02:33) Embracing titles and themes that reflect both personality and mission can create stronger identification with learning leadership.

(05:06) Integrating cultural references into training content can make lessons more accessible and easier to retain.

(07:12) Positive reactions from learners can reflect a deeper emotional connection to content and signal cultural impact.

(09:25) Increased adoption of learning systems often results from both engaging content and consistent accountability.

(11:33) Including personalized elements in training can humanize the learning process and foster stronger engagement.

(13:04) Encouraging knowledge-sharing and collaboration helps establish a culture of continuous improvement.

(15:11) Designing relevant content requires self-awareness and understanding of the audience's generational preferences.

(18:41) A blended learning model can provide flexibility while respecting the operational demands of frontline roles.

(22:39) Personal connection, whether virtual or in person, plays a central role in building trust and reinforcing learning outcomes.

Resources Mentioned:

Julius Ridgley

https://www.linkedin.com/in/julius-ridgley-mba-2504b433/

Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Primanti Bros. Restaurant and Bar | LinkedIn

https://www.linkedin.com/company/primanti-brothers-restaurants/

Primanti Bros. Restaurant and Bar | Website

https://primantibros.com/

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#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

We speak with Robin Robison, President at Thrive Restaurant Group, who leads the growth of Modern Market Eatery and HomeGrown. With past leadership roles at Red Robin, Bob Evans and Chili’s, Robin brings decades of experience in brand strategy, operations and people development. In this conversation, she shares how a people-first approach, amplified by the right technology, can elevate both team performance and guest satisfaction.

Robin reflects on how technology must not only drive operational efficiency but also support deeper human connection. From using learning platforms to simplify onboarding to ensuring that even takeout orders carry a sense of hospitality, she emphasizes the need for systems that work in harmony with brand values. Robin also explores the importance of developing emerging leaders, encouraging curiosity and building culture through intentional leadership.

Key Takeaways:

(02:12) Technology should feel invisible in daily operations — when systems are intuitive and seamless, teams stay focused and guests receive better service.

(04:00) Microlearning through short, engaging formats gives teams the autonomy to learn on demand, reinforcing skills without disrupting the pace of service.

(08:36) Internal culture must align with public messaging. Guests and employees should experience the same values promised across all brand platforms.

(09:49) In off-premise channels, hospitality depends on operational accuracy and thoughtful packaging to communicate care when human interaction is absent.

(14:19) A mindset of ongoing curiosity helps leaders maximize existing systems, uncover new features and future-proof operations through better integrations.

(17:24) Asking about individual goals builds stronger team dynamics and helps leaders tailor growth opportunities to meet people where they are.

(19:13) Representation matters. When employees see someone who has navigated the journey before them, it expands their belief in what’s possible.

(22:29) Leadership requires emotional presence, courageous honesty and relational investment, especially in today’s socially fragmented, tech-driven world.

(24:01) Gratitude fosters perspective and contentment, anchoring both personal fulfillment and a more grounded, resilient organizational culture.

Resources Mentioned:

Robin Robison

https://www.linkedin.com/in/robin-robison-b8b7272/

Thrive Restaurant Group

https://www.linkedin.com/company/thriverestaurantgroup/

Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

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#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

Cody Pepper, CEO at Fast Fresh Brands, shares his journey and recent strategic moves in the healthy fast-casual dining space. Cody's career path began with Bee Healthy Cafe, where he transitioned from a customer to a consultant, co-owner and, eventually, CEO. In 2025, he formed Fast Fresh Brands, bringing Bee Healthy Cafe under its umbrella and acquiring Florida-based Nature's Table.

Cody discusses his growth strategy, focusing on innovation and customer experience. He highlights the importance of communication during acquisitions and explains how Fast Fresh Brands is integrating Nature's Table into its operations.

Key Takeaways:

(01:31) Aligning acquired brands with existing models is crucial for identifying opportunities for growth and innovation. This strategic alignment helps leverage synergies and enhance overall performance.

(02:56) The initial post-acquisition phase focuses on listening, communicating and implementing shared services. This phase is crucial for building trust and understanding among stakeholders.

(05:20) Effective communication with internal stakeholders is vital for building confidence and trust during acquisitions. This involves transparent and timely communication to avoid speculation and fear among employees.

(06:59) Personal communication with franchisees and vendors ensures transparency and trust. This personal touch helps build strong relationships and aligns everyone with the new vision.

(08:06) Regular town halls update stakeholders on progress toward strategic plans. This ongoing communication keeps everyone informed and engaged throughout the integration process.

(09:38) Decisions are guided by their impact on the guest experience, ensuring that centralization does not compromise quality. This customer-centric approach ensures that any changes benefit the end user.

(12:35) Adopting successful processes from acquired brands can improve growth. This learning from each other's strengths helps to improve overall franchise sales processes.

(14:08) Focusing on people and customer experience is essential during change. This ensures that all stakeholders, including employees and founders, are considered during transitions.

Resources Mentioned:

Cody Pepper

https://www.linkedin.com/in/cody-pepper-280200a1/

Fast Fresh Brands

https://www.linkedin.com/company/fast-fresh-brands/

Wisetail | Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

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#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

We are joined by Jamal Rasoully, Founder and CEO at The Halal Shack, a fast-growing brand that brings New York Street food and Afghan flavors to college campuses nationwide. Jamal shares insights into maintaining operational excellence in seasonal business environments and the importance of cultural alignment in leadership.

Key Takeaways:

(01:26) Continuity and excellence are challenging in seasonal businesses.

(03:38) Team connectivity during breaks ensures operational success.

(06:27) Employee turnover varies by region, impacting operational strategies.

(09:42) Upholding a "made with love" philosophy is an ongoing challenge.

(14:28) Root cause analysis aligns operations with core principles.

(15:20) Continuous learning and openness to mistakes are essential for business growth.

(16:26) Hiring individuals with a growth mindset is critical for team success.

(18:15) A clear brand vision helps guide the journey of culinary exploration.

Resources Mentioned:

Jamal Rasoully

https://www.linkedin.com/in/jamal-rasoully-69634946/

The Halal Shack | LinkedIn

https://www.linkedin.com/company/thehalalshack/

The Halal Shack | Website

https://www.thehalalshack.com/

Wisetail Website

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!

#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

Building a restaurant brand from scratch requires grit, vision and a commitment to people-first values. At Dillas Quesadillas, success is fueled by a strong culture, innovative leadership and a willingness to embrace new challenges.

We're joined by Kyle Gordon, Co-Founder and CEO at Dillas Quesadillas, to hear his insights on what it takes to thrive in the competitive restaurant industry. Kyle shares his journey of building a successful restaurant brand, the importance of a people-first culture and leveraging technology to scale operations. With 11 locations and plans for expansion, he explains how Dillas prioritizes culture, leadership and innovation to stay competitive in the quick-service restaurant industry.

Key Takeaways:

(03:03) The key to success lies in making one impactful decision, like prioritizing culture, which can guide growth and establish a strong foundation.

(06:03) Early sacrifices are often unavoidable but recoverable with a robust culture.

(10:40) Internal promotions are ideal, but a mix of external hires brings fresh ideas and challenges existing processes.

(16:09) Technology should simplify operations, enabling general managers to focus on team leadership and customer satisfaction without added friction.

(23:50) Onboarding at Dillas combines personal, face-to-face interactions with consistent technology-driven processes, creating a balanced employee experience.

(27:21) Acting like a large, established brand from the beginning sets the tone for consistency, culture and operational excellence during growth phases.

(29:33) Culture thrives when leaders are empowered to make decisions and when accountability and support coexist, fostering a sense of belonging.

(34:10) Achieving long-term goals starts with focusing on small, impactful daily choices that build momentum and ensure sustainable progress.

(37:47) "Focus on what you can control" is a mantra that emphasizes the importance of mindset, personal choices and showing up prepared every day.

Resources Mentioned:

Kyle Gordon -

https://www.linkedin.com/in/kyle-gordon-7a1ab852/

Dillas Quesadillas | LinkedIn -

https://www.linkedin.com/company/dillas-quesadillas/

Dillas Quesadillas | Website -

https://www.dillas.com

Wisetails Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

HotSchedules -

https://www.fourth.com/

Olo -

https://www.olo.com/

Sling -

https://getsling.com/

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#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation

We’re joined by Sam Worobec, Co-Founder at Training Simplified, a company revolutionizing corporate training by blending education with entertainment.

With over 20 years of experience, Sam has played pivotal roles in scaling global development platforms for companies like Chipotle and Red Ventures, hiring and developing tens of thousands of leaders annually. Known for his innovative approach to fostering workplace culture, Sam shares how engaging and creative training methods can drive better results, improve retention and transform employee development.



Key Takeaways:

(03:05) Edutainment, a blend of education and entertainment, ensures training content is engaging, memorable and effective for learners.

(07:07) Incorporating real-life perspectives, such as using a child actor to teach kids' meal preparation, humanizes training and enhances customer-focused service.

(10:37) Transforming abstract concepts using visual representations, such as animated dots symbolizing guest flow, simplifies complex ideas and improves implementation.

(16:50) Measuring training success through operational metrics provides actionable insights that go beyond completion rates and quizzes.

(21:14) Sharing real employee stories in training resonates more with staff than top-down corporate messaging, creating a stronger connection and relevance.

(22:53) Focus on operational metrics, such as 90-day turnover, rather than completion rates, to assess training success and align programs with measurable business outcomes.

(26:17) Use tools like Google reviews, Yelp and receipt-based surveys to identify customer feedback trends. Start with one-star ratings and align training to address areas for improvement.

(27:38) Create a culture that rewards improvement rather than penalizing mistakes to help address negative feedback and drive better customer experiences.

Resources Mentioned:

Sam Worobec -

https://www.linkedin.com/in/samworobec/

Training Simplified -

https://www.linkedin.com/company/training-simplified/

Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Medallia -

https://www.medallia.com/

Thanks for listening to the “Wise Tales” podcast. Be sure to leave us a review and subscribe so you never miss an episode!

#LearningAndDevelopment #OrganizationalCulture #AIInnovation #DisruptiveInnovation #DigitalTransformation #DigitalInnovation