In this episode of Volunteer Nation, Tobi Johnson sits down with Jennifer Sirangelo, President & CEO of Points of Light, to explore why volunteerism is not just a “nice to have”, it’s a necessity.

Jennifer shares her inspiring journey into the nonprofit world and offers a behind-the-scenes look at Points of Light’s mission to position volunteer management as essential infrastructure. Together, they unpack key insights from the groundbreaking report From Nice to Necessary, which outlines the urgent need for increased investment in volunteer engagement.

If you're a nonprofit leader, volunteer coordinator, or advocate for civic engagement, this episode will leave you energized and equipped to make the case for stronger volunteer systems.

Full show notes: 163. New Research from Points of Light with Jennifer Sirangelo

Points of Light - Episode Highlights

• [03:01] - Jennifer’s Nonprofit Journey
• [05:47] - The Importance of Volunteerism and Civic Engagement
• [08:36] - Challenges and Opportunities in Volunteer Management
• [09:08] - The State of Volunteering Today
• [20:07] - The Hidden Costs of Volunteer Engagement
• [24:37] - Discussing Healthcare Access and Volunteer Management
• [26:02] - Theory of Change in Volunteering
• [27:41] - Challenges in Measuring Volunteer Impact
• [29:32] - Research and Data in Volunteerism
• [33:35] - Engaging Funders in Volunteerism
• [34:55] - Addressing Volunteer Infrastructure
• [38:44] - Digital Marketing and Volunteer Recruitment
• [43:42] - Supervisory Ratios and Staffing

Helpful Links

• Volunteer Management Progress Report
• Volunteer Nation Episode #047: The State of Volunteer Engagement with Dr. Sue Kahl and Nathan Dietz
• Volunteer Nation Episode #71: Partnering with Funders to Support Volunteer Engagement with Jane Justis & Betsy McFarland
• Volunteer Nation Episode #158: Nonprofit Capacity Building with the Community Foundation for a greater Richmond
• Volunteer Nation Episode #81: How Vol Services & Nonprofit Marketers Can Work Together with Kivi Leroux Miller
• Points of Light, From Nice to Necessary: Unleashing the Impact of Volunteering Through Transformative Investment
• Contact Points of Light
• Find Jennifer on LinkedIn

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode of Volunteer Nation, Tobi Johnson dives into one of the most powerful, yet often overlooked, tools for volunteer engagement: human connection. Tobi reminds us that it's not tech tools or training manuals that drive true engagement, it's trust, belonging, and meaningful relationships.

Tobi unpacks why emotional closeness matters in volunteerism and shares six practical ways to cultivate connection, from hosting informal social gatherings to designing team-based roles, co-creating shared identity, and even rethinking your forms and onboarding processes.

You’ll also hear personal reflections and actionable tips to help you upgrade your volunteer program and create a more connected, motivated, and mission-aligned community!

Full show notes: 162. The #1 Secret to Deep Volunteer Participation

Volunteer Participation - Episode Highlights

• [01:32] - The Secret to Deep Volunteer Participation
• [05:00] - Why Connection Matters
• [07:00] - A Message for High-Achievers
• [09:00] - What Does Connection Really Mean?
• [15:00] - Connection Beyond Face-to-Face
• [17:00] - Host Regular Social Gatherings
• [19:45] - Team-Based Assignments
• [21:45] - Facilitate Storytelling
• [26:00] - Create a Shared Identity
• [28:00] - Facilitate Debrief Sessions
• [32:00] - Refine Paperwork & Processes (The surprising one!)

Helpful Links

• Volunteer Management Progress Report
• VolunteerPro Impact Lab
• Volunteer Nation Episode #138 - Building Community in an Uncertain (and Sometimes Scary) World

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this powerful follow-up episode of The Volunteer Nation Podcast, Tobi Johnson continues her insightful conversation with Jenni Field, diving deeper into the leadership principles that drive meaningful change, especially for those managing volunteers.

Together, they unpack the nuanced differences between authenticity and vulnerability in leadership, highlighting how empathy, flexibility, and consistent action can earn trust and credibility with both volunteers and colleagues.

Tobi and Jenni also offer guidance on recognizing signs of credibility challenges and what to do about them. Whether you're a seasoned leader or new to volunteer management, this episode is full of practical wisdom you can use right away.

Full show notes: 161. Leadership Principles for Sparking Change – Part 2 with Jenni Field

Leadership Principles - Episode Highlights

• [01:50] - Authenticity vs. Vulnerability in Leadership
• [05:40] - The Importance of Being Genuine
• [11:51] - Diagnosing Credibility Issues in Organizations
• [14:35] - Navigating Challenges in Inclusivity and Belonging
• [19:58] - Volunteer Managers: Gaining Buy-In and Credibility
• [22:53] - Building Credibility and Respect
• [25:02] - Strategic Planning for Volunteer Engagement
• [26:43] - Addressing Challenges in Volunteer Management
• [32:05] - Empathy and Flexibility in Volunteer Leadership
  

Helpful Links

• VolunteerPro Impact Lab
• 2025 Volunteer Management Progress Report – The Recruitment Edition
• Volunteer Nation Podcast Episode #84: Building an Inclusive Culture at Your Volunteer Organization with Advita Patel
• Edleman Trust Barometer 2025
• The Fish Rots from the Head: The Crisis in Our Boardrooms: Developing the Crucial Skills of the Competent Director
• Find Jenni on LinkedIn
• Find Jenni on Instagram
• Jenni's Website
• Buy Jenni’s Book
• Take the Credibility Gap Assessment: How credible are you?
  
  
  

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode of Volunteer Nation, Tobi Johnson sits down with leadership and communications expert Jenni Field for an insightful conversation about what it really takes to lead with credibility in the nonprofit world.

Jenni shares practical, research-backed strategies for building trust, fostering supportive team cultures, and leading with clarity—especially during times of change. Drawing from her extensive experience and her latest book, she unpacks how values-driven leadership can guide organizations through uncertainty and strengthen internal culture.

This is part one of a two-part series you won’t want to miss!

Full show notes: 160. Leadership Principles for Sparking Change – Part 1 with Jenni Field

Leadership Principles - Episode Highlights

• [01:42] - Leadership and Influence with Jenni Field
• [05:56] - The Importance of Trust and Credibility
• [14:22] - Navigating Trust Challenges in Nonprofits
• [18:08] - The Role of Credibility in Volunteer Recruitment
• [23:17] - Eight Practices of Credible Leadership
• [24:26] - Diagnosing Training Program Failures
• [25:47] - The Importance of Visionary and Supportive Practices
• [34:56] - The Role of Values in Leadership and Culture
• [42:23] - Practical Tips for Volunteer Managers
  

Helpful Links

• VolunteerPro Impact Lab
• 2025 Volunteer Management Progress Report – The Recruitment Edition
• Volunteer Nation Podcast Episode #84: Building an Inclusive Culture at Your Volunteer Organization with Advita Patel
• Edleman Trust Barometer 2025
• The Fish Rots from the Head: The Crisis in Our Boardrooms: Developing the Crucial Skills of the Competent Director
• Find Jenni on LinkedIn
• Find Jenni on Instagram
• Jenni's Website
• Buy Jenni’s Book
• Take the Credibility Gap Assessment: How credible are you?
  
  

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode of the Volunteer Nation Podcast, Tobi Johnson breaks down exactly what it takes to hire a future proof volunteer coordinator who can lead with confidence and adaptability. Given how vital this role is in representing your organization and engaging your volunteers, hiring the right person matters more than ever!

Tobi walks you through 8 essential steps to build a strong hiring foundation. From understanding volunteer coordination best practices and deciding if the position should be paid or volunteer, to writing a compelling job description and offering a fair wage. She also dives into how to assess both credentials and those often-overlooked people and paperwork skills.

You’ll also learn why emotional intelligence, clear boundaries, and smart use of technology are game changers in this role. If you’re looking to build a thriving volunteer program, this episode is your go-to guide for hiring a future-proof leader who’s ready to grow with your mission.

Full show notes: 159. How to Hire a Future Proof Volunteer Coordinator

Volunteer Coordinator - Episode Highlights

• [00:50] - The Importance of Hiring a Future-Proof Volunteer Coordinator
• [03:38] - Understanding Job Titles and Definitions
• [07:48] - Why Future-Proofing Matters
• [12:21] - Eight Steps to Hiring Success
• [31:08] - The Role of Credentials and Emotional Intelligence
• [39:08] - Supporting Your New Hire
• [44:01] - Free Hiring Guide

Helpful Links

• VolunteerPro Impact Lab
• Volunteer Management Progress Report
• Volunteer Nation Episode #93: The 5 Phases of Successful Volunteer Coordination
• Volunteer Nation Episode #96: Volunteer Work or Staff Position How to Decide
• Volunteer Nation Episode #026: Hiring? What to Include in Your Volunteer Coordinator Job Description
• Volunteer Nation Episode #119: Volunteer Manager Salary & Career Paths with Megan Vixie
• Volunteer Nation Episode #055: How to Get Your CVA Credential with Faiza Venzant
• Volunteer Nation Episode #67: How to Set Up a New Volunteer Coordinator for Success
• Volunteer Nation Episode #145: Build Your Program with the NEW VolunteerPro Volunteer Impact Lab!
• FREE Hiring Guide - How to Hire a Kick A** Volunteer Manager
  
  
  

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode of The Volunteer Nation Podcast, host Tobi Johnson sits down with Diana Villarreal and Gail Cavallaro from the Community Foundation for greater Richmond to explore how strategic volunteer engagement is shaping the future of nonprofits.

Diana and Gail share the foundation’s mission and walk us through its inspiring history, along with the wide range of programs designed to support nonprofit growth at every level—from individuals to entire networks.

Whether you're a nonprofit leader, volunteer manager, or simply passionate about community building, this episode offers valuable insights into what’s possible when philanthropy and volunteerism work hand in hand!

Full show notes: 158. Nonprofit Capacity Building with the Community Foundation for a greater Richmond

Nonprofit Capacity Building - Episode Highlights

• [00:32] - Introduction to Today's Topic: Nonprofit Capacity Building
• [03:12] - Meet the Guests: Community Foundation for Greater Richmond
• [04:51] - The Importance of Volunteerism
• [13:00] - About the Community Foundation for Greater Richmond
• [21:07] - Programs and Strategies for Volunteer Engagement
• [29:10] - Educating Volunteers for Maximum Impact
• [32:30] - The Give Back Guide and Civic Circle
• [36:17] - Organic Program Development
• [37:51] - Community Foundation's Impact and Collaboration
• [40:18] - Hybrid Model for Volunteer Management
• [44:03] - Course Design and Implementation
• [55:26] - Tips for Implementing Volunteer Programs
  
  

Helpful Links

• Volunteer Management Progress Report
• VolunteerPro Impact Lab
• Volunteer Nation Episode #071: Partnering with Funders to Support Volunteer Engagement with Jane Justis & Betsy McFarland
• Community Foundation for a greater Richmond Website
• Community Foundation for a greater Richmond Volunteer Center CFengage
• Community Foundation for a greater Richmond LinkedIn
• Community Foundation for a greater Richmond Facebook
• Community Foundation for a greater Richmond Instagram
• CFengage Facebook
• CFengage Instagram
• Final Gail on LinkedIn
• Find Diana on LinkedIn
• Email - civic@cfrichmond.org

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode of The Volunteer Nation Podcast, Tobi Johnson challenges the status quo of traditional volunteer position descriptions. She explores why the standard, task-heavy approach often falls flat and shares how a simple shift in language and structure can dramatically improve volunteer recruitment.

Tobi introduces creative alternatives—like adding impact statements, showcasing team values, and sharing volunteer testimonials—that speak to both the hearts and minds of prospective volunteers. You'll also hear practical, easy-to-implement tips, such as renaming your descriptions to "Volunteer Opportunities" and reframing responsibilities as meaningful accomplishments.

If you’re looking to attract more passionate and committed volunteers, this episode is packed with fresh ideas to help you do just that.

Full show notes: 157. A Fresh Take on Volunteer Position Descriptions

Volunteer Position Descriptions - Episode Highlights

• [00:29] - Reevaluating Volunteer Position Descriptions
• [01:03] - Challenges in Volunteer Recruitment
• [02:04] - Traditional Volunteer Position Descriptions
• [05:20] - Fresh Take on Volunteer Position Descriptions
• [10:27] - Aligning Volunteer Descriptions with Volunteer Needs
• [14:05] - Do This, Not That: Revamping Volunteer Descriptions

Helpful Links

• VolunteerPro™ Impact Lab
• 2025 Volunteer Management Progress Report – The Recruitment Edition
• Volunteer Nation Episode #019: Improve the Volunteer Experience with a Journey Map
• Volunteer Nation Episode #146 - Expanding Volunteer Jobs to Be Done at Your Nonprofit
• Volunteer Nation Episode #101: Tap the Power of Psychological Contracts with Pam Kappelides

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.

In this episode of the Volunteer Nation Podcast, Tobi Johnson invites Dr. Rob Lion onto the show to discuss people-first leadership and fostering stronger collaboration between paid staff and volunteers. Dr. Rob Lion is a professor, consultant, and principal of Black River Performance Management, who shares expert insights on creating a human-centric organizational culture. Together, they explore key strategies for effective communication, trust-building, and conflict resolution—essential elements for nurturing a supportive and engaged team.

The conversation also highlights actionable steps that volunteer coordinators can take to enhance volunteer engagement and make a lasting impact from their position. By focusing on leadership strategies that prioritize people, organizations can create an environment where both employees and volunteers feel valued and motivated. Whether you're a leader, coordinator, or simply passionate about volunteerism, this episode offers practical tips to help drive meaningful change through strategic leadership.

Full show notes: 156. People-first Leadership & Strengthening Teams with Dr. Rob Lion

People-first Leadership - Episode Highlights

• [03:42] - Diving into People First Leadership with Dr. Rob
• [03:57] - Dr. Rob's Journey and Insights
• [18:07] - Challenges and Solutions in People First Leadership
• [38:02] - Developing an Operations Plan for Volunteer Teams
• [38:21] - The Importance of Making Meaning in Volunteering
• [39:22] - Challenges in Job Descriptions and Hiring Processes
• [40:18] - Integrating Volunteer Frameworks into Practice
• [44:24] - Addressing Volunteer Coordinator Challenges
• [46:02] - Building Relationships and Trust
• [55:32] - Handling Conflicts Between Volunteers and Staff
• [01:01:32] - The Role of Socialization in Volunteer Programs
• [01:06:19] - People First Leadership and Community Building

Helpful Links

• VolunteerPro Impact Lab
• 2025 Volunteer Management Progress Report – The Recruitment Edition
• Volunteer Nation Podcast Episode #121: Intuitive Leadership in Volunteer Coordination with Fran Horwich
• Volunteer Nation Podcast Episode #022: My Fave 6 Nonprofit Leadership and Management Wins
• Volunteer Nation Podcast Episode #017: My Top 12 Nonprofit Leadership Tips Learned the Hard Way
• Volunteer Nation Podcast Episode #101: Tap the Power of Psychological Contracts with Pam Kappelides
• Black River Performance Management
• Find Rob on LinkedIn
  
  
  

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.