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The digital revolution is transforming veterinary medicine, and nowhere is this more evident than in how practices handle scheduling and client communication. In this illuminating conversation, Bill Butler welcomes Joe Chickerillo from ChckVet to explore how automated scheduling systems are revolutionizing front desk operations and boosting practice performance.

Drawing from his successful background in dental technology, Joe shares compelling insights about the parallels between human healthcare and veterinary medicine when it comes to client expectations and operational efficiency. The numbers speak volumes: 51% of pet owners prefer scheduling appointments online, 59% of millennials would switch practices for better online access, and 38% of appointments are scheduled after hours when traditional phone systems aren't available.

Beyond just convenience, the conversation reveals how integrated scheduling and communication systems directly impact practice revenue and client retention. One practice collected $3,000 in accounts receivable over a single weekend using CheckVet's daily huddle feature, while others have seen dramatic increases in appointment bookings through targeted communication campaigns. We explore how customizable scheduling rules can accommodate even the most complex practice needs while saving front desk staff the average 8.1 minutes spent on each phone booking.

Perhaps most fascinating is the discussion about how independent practices can leverage their agility to implement these technologies faster than corporate consolidators, creating a competitive advantage in an increasingly challenging marketplace. Whether you're considering your first online booking system or looking to upgrade your current client communication tools, this episode offers practical guidance for practices of all sizes to enhance efficiency, improve client experience, and ultimately deliver better care.

Ready to transform your practice operations? Listen now to discover how the right technology can help you work smarter, not harder.

Host Information

Bill Butler – Contact Information

Direct – 952-208-7220

https://butlervetinsurance.com/

bill@butlervetinsurance.com

https://www.linkedin.com/in/billbutler-cic/

Schedule a Strategy Session with Bill – Strategy Session

Podcast Sponsored By:

Butler Vet Insurance: We wrote the Book on Veterinary Insurance

Running a successful veterinary practice comes with its challenges. At Butler Vet Insurance, we specialize in simplifying insurance for professionals like you.

"Protecting Your Veterinary Practice": Your Guide to Stress-Free Insurance

Insurance-related stress: Order Your Copy Now

Why Choose Butler Vet Insurance?

We specialize in risk management tailored for veterinarians, addressing unique challenges!

Contact Us Now

Butler Vet Insurance – Your Trusted Insurance Partner for Veterinary Practices.

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Lurking within the balance sheets of even the most successful veterinary practices is a silent profit drain that few owners fully recognize. Inventory management, as Emmitt Nantz expertly illuminates in this eye-opening conversation, represents not just a necessary evil but a tremendous opportunity to reclaim lost profits and redirect precious clinical time toward patient care.

The numbers are staggering. The average veterinary practice carries 30-40% more inventory than needed – translating to $20,000-$50,000 in excess capital sitting idle on shelves. Beyond this immediate cash drain, practices typically spend eight hours weekly managing inventory, time that highly trained clinical staff could spend generating revenue through patient care. Combined with waste from expired products, these inefficiencies inflate Cost of Goods Sold by 2-4 percentage points annually.

Nantz draws from his two decades of veterinary operations experience to explain why this happens: the fear of running out creates a reactive cycle where "it's better to have too much than not enough." While understandable, this approach creates substantial financial drag that compounds over time. Through powerful examples, including a practice that reduced inventory management from two full-time positions to just two hours weekly while simultaneously dropping their COGS from over 40% to the mid-30s, Nance demonstrates the transformative potential of addressing this often-overlooked operational area.

The conversation extends beyond inventory to explore broader operational principles, including the critical relationship between technology and process improvement. As Nantz aptly notes, technology itself isn't the solution: "It's like buying a better wrench to fix a car. It's leverage, an amplifier to what you're trying to achieve, but not the solution." The discussion also examines how thinking about veterinary practice through the lens of supply (staff availability) versus demand (when clients want appointments) can unlock significant capacity.

Ready to reclaim the $30,000-$60,000 that inefficient inventory management might be costing your practice annually? This episode offers practical insights to transform not just your balance sheet but also team satisfaction and patient care quality.

Host Information

Bill Butler – Contact Information

Direct – 952-208-7220

https://butlervetinsurance.com/

bill@butlervetinsurance.com

https://www.linkedin.com/in/billbutler-cic/

Schedule a Strategy Session with Bill – Strategy Session

Podcast Sponsored By:

Butler Vet Insurance: We wrote the Book on Veterinary Insurance

Running a successful veterinary practice comes with its challenges. At Butler Vet Insurance, we specialize in simplifying insurance for professionals like you.

"Protecting Your Veterinary Practice": Your Guide to Stress-Free Insurance

Insurance-related stress: Order Your Copy Now

Why Choose Butler Vet Insurance?

We specialize in risk management tailored for veterinarians, addressing unique challenges!

Contact Us Now

Butler Vet Insurance – Your Trusted Insurance Partner for Veterinary Practices.

Send us a text

Jacinthe Moreau, CEO and co-founder of VetScribe, shares how AI scribing technology is transforming veterinary workflows by dramatically reducing documentation time and improving practitioner wellbeing.

• VetScribe was born from a dinner conversation where veterinarians expressed intense frustration with the time spent on SOAP notes
• AI scribing saves practitioners 6-8 minutes per appointment, adding up to approximately 35 hours monthly
• The technology records client consultations and uses AI to generate medical notes within minutes
• Practitioners have full control to review and edit AI-generated notes before approval
• AI notes provide more standardized, consistent medical records that improve continuity of care
• The technology integrates with practice management systems either through manual copy/paste or a team of medical scribes
• Entire veterinary teams can use the technology with technicians starting recordings during initial history-taking
• Reclaimed time allows veterinarians to take breaks, extend appointment times, see more patients, or improve work-life balance
• The mental relief of eliminating "pajama charting" significantly improves practitioner wellbeing

Visit VetSkribe.com to learn more about how AI scribing can transform your veterinary practice.

Host Information

Bill Butler – Contact Information

Direct – 952-208-7220

https://butlervetinsurance.com/

bill@butlervetinsurance.com

https://www.linkedin.com/in/billbutler-cic/

Schedule a Strategy Session with Bill – Strategy Session

Podcast Sponsored By:

Butler Vet Insurance: We wrote the Book on Veterinary Insurance

Running a successful veterinary practice comes with its challenges. At Butler Vet Insurance, we specialize in simplifying insurance for professionals like you.

"Protecting Your Veterinary Practice": Your Guide to Stress-Free Insurance

Insurance-related stress: Order Your Copy Now

Why Choose Butler Vet Insurance?

We specialize in risk management tailored for veterinarians, addressing unique challenges!

Contact Us Now

Butler Vet Insurance – Your Trusted Insurance Partner for Veterinary Practices.