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True CRM

True CRM

By: CRM Network HE
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About this listen

 Join Liz and Andy as they invite a CRM colleague working in Higher Education to share their CRM journey, their thoughts on the future, and what they love (and don't love) about working in CRM. About the CRM Network HE: Founded in 2016, the network now boasts hundreds of members from institutions across the UK and Europe. We provide platforms and opportunities to connect, collaborate, and share insights with colleagues working in CRM within Higher Education. Learn more and become a member: https://crmnetwork.org If you'd like to be on the show, email us at Chair@ask.crmnetwork.orgCRM Network HE
Episodes
  • Featuring…Kayleigh Duddy

    Featuring…Kayleigh Duddy
    Jul 18 2025

    We're very pleased to welcome our friend Kayleigh Duddy, Microsoft Dynamics 365 Solution Architect & Team Leader at ANS, aboard the good ship True CRM.

    We discussed Kayleigh's fondness for her HE clients, how helping people motivates her, overcoming imposter syndrome, and how there is no such thing as a silly question!

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    FEATURING:

    Liz Smythe

    Andy Ball

    Kayleigh Duddy

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    True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org


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    40 mins
  • CRMNHE Conference 2025 Special!

    CRMNHE Conference 2025 Special!
    Jul 3 2025

    We finally did it. We recorded a live podcast for the CRM Network HE.

    Recorded on the 18 June 2025 during our annual conference (online again this year), we asked members to either agree or disagree with some contentious CRM-based statements. Are Open rates meaningless? Is the right time to send an email a myth? And does AI writer better copy than humans?

    Listen in to hear the results!

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    FEATURING:

    Liz Smythe

    Andy Ball

    The CRM Network HE Membership!

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    True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org




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    34 mins
  • Featuring…Richard Scothern

    Featuring…Richard Scothern
    Jun 6 2025

    A slight change this week as Richard Scothern, UK Client Care Manager at Azorus Inc, teleports aboard the Starship True CRM to discuss all things CRM from a supplier perspective. We discussed why Starbucks hates him, how Open Days are managed differently at Utrecht University, and the reality of testing and embedding AI chatbots...

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    FEATURING:

    Liz Smythe

    Andy Ball

    Richard Scothern

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    True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org


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    47 mins
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